Allison Brooks Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Manage pipeline of ~35 loan closings monthly, leading team of 8 and serving as educational resource to respond to requests in a timely fashion. Process closing documents for Conventional, FHA, Housing, Investor, USDA.
• Mentor and train employees (8 thus far), resulting in 3 receiving promotions and 6 improving their loan quality scores.
• Monitor current training and development needs to identify gaps, offering feedback and solutions to supervisor and coaching individuals on additional topics, as needed.
• Implemented biweekly “Closing and Beyond” training for team, including developing PowerPoint slides, handouts, surveys, and quizzes. Coach employees individually to encourage knowledge building.
• Facilitate weekly “virtual huddle” with supervisor and employees using Microsoft Teams, promoting weekly successes in addition to discussing areas requiring improvement.
• Developed and delivered training to instruct employees on North Carolina housing loan closing procedures and best practices, including creating materials and checklists. Collaborated with management team and various.

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Part of the VA government closing team and worked on VA IRRRL’s and purchases. Routine interaction with loan processers, underwriting, attorneys, and title companies. Additional details:
• Only employee in 2020 class to successfully complete Wells Fargo’s VA Certification on first try.
• Prepared initial CD's verifying accuracy of prepaids and fees per VA compliance guidelines.
• Reviewed documents in file and closing documents for discrepancies, completeness, and contingencies prior to close.

Charlotte, North Carolina, United States

• Responsible for managing the Illinois closing pipeline for the credit union. Routine interaction with loan processers, underwriting, attorneys, and title companies. Provided support for loan estimate generation and was.
• Managed closing pipeline.
• Reviewed documents in file to give Clear to Close dates (HOI, Purchase Contracts, Preliminary Title Policy, Pest Inspec-tion, VOE, Flood Certification).
• Prepared Initial CD's to be sent to the borrowers.
• Reviewed all documents and title binders for accuracy, completeness, and contingencies prior to close.
• Reviewed signed documents for discrepancies prior to giving Funding authorization to Title Company.

Pittsburgh, Pennsylvania, United States

• Prepared closing documentation working with settlement services / attorney, loan officer, loan processors, underwriting, home builder, Disclosure Desk, and Quality Control as necessary. Handled complex mortgage loans.
• Reviewed all documents and title binders for accuracy, completeness, and contingencies prior to close.
• Issued funds for closing.
• Prepared final closing documents for records and prepped files for shipping to send to investors for purchase.
• Served as a mentor for four other closers on the Florida team.
• Ensured Underwriting Closing Conditions had been met prior to closing.

Norfolk, Virginia Area

• Manage fleet management administration for short and long term vehicle durations
• Marketed Enterprise value proposition to businesses that could benefit from partnering with Enterprise
• Use CRM to create marketing lists of prospect companies and complete weekly cold calls to determine rental orientation and potential.
• In charge of managing Fed Ex (largest customer at branch) accounts
• Work Accounts Receivables every month
• Created and continually update Branch Chargeback process

Newport News, VA

• Chosen for “Best of the Best” Airport Rotation
• Placed in Top 50% of the sales matrix in January
• Placed in the Top 25% of the sales matrix in February and March
• Provide excellent customer service
• Handle customer complaints
• Sell protection products

Newport News, VA

• Assumes Store Manager role in supervising staff and managing store functions in their absences
• Effectively manages Customer complaints
• Analyses and tracks KPI’s such as Sales, Conversion, Leverage, ADS, UPT, Shoe Care, etc.
• Complete Opening and Closing procedures and supervisor associates in the performance of opening and closing duties. This includes counting all store tills and the store safe and preparing outgoing deposits.
• Coach and train new associates on Stay Gold Booklet
• Processed Ship Orders

Newport News, VA

• Assumes Store Manager role in supervising staff and managing store functions in their absences
• Visual Division of Responsibility; responsible for all aspects listed under ISVM below
• Maximizes sales through strong floor supervision
• Effectively manages Customer complaints
• Analyses and tracks KPI’s such as Sales, Conversion, Leverage, ADS, UPT, etc. utilizing Zone Charts and Segment Trackers on an hourly and daily basis
• Complete Opening and Closing procedures and supervisor associates in the performance of opening and closing duties. This includes counting all store tills and the store safe and preparing outgoing deposits.

Newport News, VA

• Repositioned merchandise to increase sales
• Completed mark down’s, price changes, promotion and sign changes in a timely manner
• Managed and directed associates to execute window and store updates according to company guidelines
• Handled Customer Complaints in an effective and timely manner
• Processed transfers daily
• Met and exceeded sales goals by identifying customer needs and adding on items

Williamsburg, VA

• Created window displays and third window displays to increase sales and store penetration
• Repositioned merchandise to increase sales
• Created displays to promote Food and Wine Festival
• Assisted Visual Merchandiser, Director and Vice President of Merchandising in a timely manner
• Created signage for over 14 stores which informed the guest of sales, price, and function of store merchandise
• Used branding standards set by Sea World Parks and Entertainment to create signage

Southern Pines, NC

• Checks in inventory and prepares product for sale by setting up merchandise displays and pricing merchandise.
• Assists customers by providing in-store and telephone sales. Takes in-store and telephone custom orders consulting with the customer and recommending appropriate products. Processes or assists with processing Internet.
• Responsible for opening and closing a satellite store with all the associated duties.
• Meets weekly and monthly sales goals.
• Performs vendor coordination including obtaining quotes, verifying custom orders and checking status of orders.

Work in merchandise department, answer phones, process phone orders, assist customers when they have questions, restock merchandise, re-ticket merchandise, set up merchandise displays, addressed sub

Raleigh-Durham, North Carolina Area

• Assisted in store operations by participating in such activities as setting plan-o-grams, executing merchandising processes, observing and administering sales incentives and analyzing sales.
• Completed business analysis for several departments and completed a formal study of a customer service initiative.
• Coached associates and participated in the store’s management team.

Live in the resident hall and assist residents with anything they may need. Some of the job duties include doing monthly bulletin boards, putting on programs for residents to attend based on diversity, academic success, etc.