Allison Brooks Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Manage pipeline of ~35 loan closings monthly, leading team of 8 and serving as educational resource to respond to requests in a timely fashion. Process closing documents for Conventional, FHA, Housing, Investor, USDA, and VA loans in multiple states (FL, VA, PA), including conducting audits, issuing funds, and confirming underwriting conditions are met.• Mentor and train employees (8 thus far), resulting in 3 receiving promotions and 6 improving their loan quality scores.• Monitor current training and development needs to identify gaps, offering feedback and solutions to supervisor and coaching individuals on additional topics, as needed. • Implemented biweekly “Closing and Beyond” training for team, including developing PowerPoint slides, handouts, surveys, and quizzes. Coach employees individually to encourage knowledge building. • Facilitate weekly “virtual huddle” with supervisor and employees using Microsoft Teams, promoting weekly successes in addition to discussing areas requiring improvement. • Developed and delivered training to instruct employees on North Carolina housing loan closing procedures and best practices, including creating materials and checklists. Collaborated with management team and various departments to identify any modifications needed to increase understanding.• Generate daily reports with closing data and comments, communicating findings to team.  Implemented targeted coaching when data revealed some employees were not following established processes. Prevented closing delays by creating report that showed when initial closing disclosures were sent to attorneys for balancing, ensuring documents were sent to the disclosure desk in time for review.• Selected as 1 of 6 employees (out of 84) to participate in internal leadership development courses to improve management skills. • Promoted to senior loan closer for coaching/mentoring team members with high level of integrity.

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Part of the VA government closing team and worked on VA IRRRL’s and purchases. Routine interaction with loan processers, underwriting, attorneys, and title companies. Additional details:• Only employee in 2020 class to successfully complete Wells Fargo’s VA Certification on first try. • Prepared initial CD's verifying accuracy of prepaids and fees per VA compliance guidelines. • Reviewed documents in file and closing documents for discrepancies, completeness, and contingencies prior to close.

Charlotte, North Carolina, United States

Responsible for managing the Illinois closing pipeline for the credit union. Routine interaction with loan processers, underwriting, attorneys, and title companies. Provided support for loan estimate generation and was selected to assist with the Small Business Association Paycheck Protection Program. • Managed closing pipeline.• Reviewed documents in file to give Clear to Close dates (HOI, Purchase Contracts, Preliminary Title Policy, Pest Inspec-tion, VOE, Flood Certification). • Prepared Initial CD's to be sent to the borrowers.• Reviewed all documents and title binders for accuracy, completeness, and contingencies prior to close.• Reviewed signed documents for discrepancies prior to giving Funding authorization to Title Company.

Pittsburgh, Pennsylvania, United States

Prepared closing documentation working with settlement services / attorney, loan officer, loan processors, underwriting, home builder, Disclosure Desk, and Quality Control as necessary. Handled complex mortgage loans with multiple underwriting closing conditions, payoffs at closing, gifts at closing, subordinate financing, mortgage insurance, and Power of Attorney’s. Worked multiple states (FL, VA, PA) and multiple loan products (Conventional, FHA, Housing, Investor, USDA, and VA). Routinely handled 30 – 35 loans per month with a Loan Audit Suspense Report under company goal of 10%. Additional details: • Reviewed all documents and title binders for accuracy, completeness, and contingencies prior to close. • Issued funds for closing.• Prepared final closing documents for records and prepped files for shipping to send to investors for purchase.• Served as a mentor for four other closers on the Florida team.• Ensured Underwriting Closing Conditions had been met prior to closing.• Completed comprehensive audits of loan files

Norfolk, Virginia Area

• Manage fleet management administration for short and long term vehicle durations • Marketed Enterprise value proposition to businesses that could benefit from partnering with Enterprise • Use CRM to create marketing lists of prospect companies and complete weekly cold calls to determine rental orientation and potential.• In charge of managing Fed Ex (largest customer at branch) accounts • Work Accounts Receivables every month • Created and continually update Branch Chargeback process• Coordinate with long term customers bimonthly for scheduled services and replacement vehicle needs.• Awarded employee of the month for August (first month at branch) and coordinated getting service completed for 8 vehicles that were overdue• Contributed each month to our above average ESQI by ensuring each customer is completely satisfied with their rental experience. • Confirm and run OFAC report on next day reservations • Maintain and update call back spreadsheet for branch• Verify Certificate of Insurance is on file for company’s currently in rentals

Newport News, Va

• Chosen for “Best of the Best” Airport Rotation • Placed in Top 50% of the sales matrix in January • Placed in the Top 25% of the sales matrix in February and March • Provide excellent customer service • Handle customer complaints • Sell protection products • Called and confirmed reservations for next day• Completed callbacks successfully to keep customers ahead on balances and notified manager of any balances that were behind • Was on the winning team at New Hire Training • Refer customers to Car Sales (Two car sales leads have led to closed sales) • Took and passed rental skills test at 6 months • Successfully completed my management qualification interview at 9 months and got promoted to a Senior Account Specialist position with the Truck Rental division

Newport News, Va

• Assumes Store Manager role in supervising staff and managing store functions in their absences• Effectively manages Customer complaints• Analyses and tracks KPI’s such as Sales, Conversion, Leverage, ADS, UPT, Shoe Care, etc.• Complete Opening and Closing procedures and supervisor associates in the performance of opening and closing duties. This includes counting all store tills and the store safe and preparing outgoing deposits.• Coach and train new associates on Stay Gold Booklet• Processed Ship Orders• Completed online orders for guests shopping in-store• Top seller in month of July• Lead team in completing visual updates and signage changes

Newport News, Va

• Assumes Store Manager role in supervising staff and managing store functions in their absences• Visual Division of Responsibility; responsible for all aspects listed under ISVM below• Maximizes sales through strong floor supervision• Effectively manages Customer complaints• Analyses and tracks KPI’s such as Sales, Conversion, Leverage, ADS, UPT, etc. utilizing Zone Charts and Segment Trackers on an hourly and daily basis• Complete Opening and Closing procedures and supervisor associates in the performance of opening and closing duties. This includes counting all store tills and the store safe and preparing outgoing deposits.• Leads associates in one-on-one or group meetings to convey company policy, goals, new marketing, and other such daily store topics• Update various in-store performance tracking instruments for merchandise and associates• Ensure associates are successfully explaining and executing customer loyalty program• Determine and update on a daily basis the current and forecasted payroll ensuring hours are compliant with permitted bands• Coach and train new associates on Tilly’s Customer Experience Booklet• Charged with executing associate written performance assessments and keeping associate performance reports

Newport News, Va

• Repositioned merchandise to increase sales• Completed mark down’s, price changes, promotion and sign changes in a timely manner• Managed and directed associates to execute window and store updates according to company guidelines• Handled Customer Complaints in an effective and timely manner• Processed transfers daily• Met and exceeded sales goals by identifying customer needs and adding on items• Acted as a Keyholder• Maintained organization in the stock room and on the sales floor• Processed Direct to Customer Orders• Completed online orders for guests shopping in-store• Completed daily walks to react to sell-through• Was employee of the month for February 2015

Williamsburg, Va

• Created window displays and third window displays to increase sales and store penetration• Repositioned merchandise to increase sales• Created displays to promote Food and Wine Festival• Assisted Visual Merchandiser, Director and Vice President of Merchandising in a timely manner• Created signage for over 14 stores which informed the guest of sales, price, and function of store merchandise• Used branding standards set by Sea World Parks and Entertainment to create signage• Acted as a liaison between the sign shop and the merchandise team• Created and implemented a new standard for plan-o-grams• Executed set designs for “The Hampton Roads Show” and WTRV in Richmond, VA• Created a “Visual Guide” notebook for all shops in the park containing floor plans, plan-o-grams, and pictures of third window table displays with close up shots so team members could stock the tables as merchandise sold• Assisted Visual Merchandiser in setting up for special events such as artisan visits, Food and Wine Festival, Howl-o-Scream, and Christmastown• Updated team members and supervisors on change to visual merchandising Standard Operating Procedures• Managed a team of diverse individuals to deliver Christmas decorations and decorate eight stores within three weekso Store decorations were completed before deadline and exceeded expectations

Southern Pines, Nc

• Checks in inventory and prepares product for sale by setting up merchandise displays and pricing merchandise.• Assists customers by providing in-store and telephone sales. Takes in-store and telephone custom orders consulting with the customer and recommending appropriate products. Processes or assists with processing Internet sales.• Responsible for opening and closing a satellite store with all the associated duties.• Meets weekly and monthly sales goals. • Performs vendor coordination including obtaining quotes, verifying custom orders and checking status of orders.

Work in merchandise department, answer phones, process phone orders, assist customers when they have questions, restock merchandise, re-ticket merchandise, set up merchandise displays, addressed sub

Raleigh-Durham, North Carolina Area

• Assisted in store operations by participating in such activities as setting plan-o-grams, executing merchandising processes, observing and administering sales incentives and analyzing sales.• Completed business analysis for several departments and completed a formal study of a customer service initiative.• Coached associates and participated in the store’s management team.

Live in the resident hall and assist residents with anything they may need. Some of the job duties include doing monthly bulletin boards, putting on programs for residents to attend based on diversity, academic success, etc.