Allison Bruen Email & Phone Number

Lansdale, PA, US

Sellersville, PA

• The Washington House Hotel:
• Coordinated capital campaign to facilitate successful grand opening
• Selected and configured accounts with software providers; learned systems and trained staff
• Negotiated and maintained contracts with all vendors
• Ensured exceptional guest experience; resolved any customer concerns
• Interviewed, hired, coached and managed all team members

Sellersville, PA

• Utilized listening and problem solving skills to resolve customer service concerns
• Facilitated ticketing software transition through self instruction and effective staff training
• Maintained member database of 1600; coordinated monthly mailings and renewals
• Managed box office staff; interviewed employment candidates; thoroughly trained new hires

Sellersville, PA

• Created Excel spreadsheets to track profit vs. expense for 5-10 weekly events
• Coordinated logistics for all ST94 events (schedule, hospitality, lodging/travel, etc.)
• Lead bi-weekly Production meeting concerning past/future events, staff, policy, etc.

Sellersville, PA

• Mixed FOH and Monitors for a wide breadth of genres; set up and executed lighting
• Continually honed knowledge of audio equipment (consoles, outboard gear, etc.)

Sellersville, PA

• Consistently and fairly scheduled volunteer staff of 100+ for all ST94 events
• Selected and trained new volunteers; kept detailed contact and attendance records
• Implemented new policies and incentives to improve efficiency and morale

Lansdale, PA

• Recruited church youth ages 5 – 14 for children’s choir; provided leadership and mentorship
• Planned and lead weekly rehearsals; taught singing technique, rhythm, music theory, etc.
• Attended monthly staff meetings to assist in planning major services and events