Allison Case Email & Phone Number

Naperville, IL, US

Naperville, Illinois, United States

• Create wonderful Napa-Style inspired experiences for each guest while introducing them to Cooper Hawk’s wine and monthly wine club
• Assist with the planning and implementation of private & catered events

Mooresville, North Carolina, United States

• Initiated new prospects and qualified leads for local negotiated rates and sleeping room blocks
• Monitored room night rates on a daily basis, prepared proposals, and negotiated contracts
• Developed sales plans and revenue strategies to meet or exceed revenue goals
• Interviewed and hired front of house and housekeeping staff members
• Assisted in day-to-day implementation of financial and operational plans for the hotel in order to ensure optimum guest satisfaction and profitability

Acton, MA

• Successfully engage and nurture relationships with prospects and residents
• Train Community Consultants on new policies and procedures implemented on monthly basis
• Create a sense of urgency with prospect applications, renewal offers, and affordable housing paperwork
• Collaborate with leasing and maintenance staff to properly respond to resident’s requests and issues in a timely and efficient manner

Chicago, IL

• Qualified leads via email, phone and online inquiries
• Toured prospective residents through community while highlighting features of the apartments and amenities of the building
• Processed applications, prepared lease documents, and compiled welcome packets for new residents
• Negotiated renewal offers, created renewal leases, and tracked overall renewal percentages
• Conducted and analyzed competitive market reports comparing weekly sales growth to competitor’s growth

Chicago, Illinois

• Supervised front of house staff including bartenders, hosts, servers, bussers, cocktail servers, and room server attendants
• Created rotating schedule for a 17 person front of house staff on a weekly basis
• Ordered and completed weekly liquor and office supplies inventory
• Assisted with the selling, coordination and execution of weekly catered events and meetings
• Assisted in training new associates and the cross-training of existing associates in accordance with White Lodging Certification Program
• Created local standard operating procedures and marketing programs in order to enhance the overall success of the restaurant

Chicago, IL

• Checked each guest in and out in a friendly manner, anticipated their expectations, and effectively responded to their complaints
• Monitored room assignments, room blocks, room availability, selling strategies, Marriott Reward programs, and discounts on a daily basis
• Read, analyzed and interpreted daily rooms reports and guest folios
• Communicated properly and effectively with guests, associates, and managers and positively recovered guest problems
• Received Front of House Associate of the Quarter Award for the second quarter of 2012

Chicago, IL

• Effectively assisted each guest with their returns and exchanges
• Followed proper Bed Bath & Beyond guidelines throughout each sales transaction

Ogunquit, Maine

• Cultivated excellent relations with customers and co-workers on a daily basis
• Created, packaged, labeled and stocked multiple varieties of popcorn and candy based on demand and the standards created by store
• Effectively upsold products that significantly assisted in the increase of daily sales

Ogunquit, Maine

• Cleaned rooms, bathrooms, and common areas based on the standards created by Inn
• Answered phone calls and reserved rooms on a daily basis
• Answered guest’s questions regarding entertainment in town and made reservations for dining and leisure activities

• Led and managed a team of eight individuals aged 18-24 for ten months in service projects throughout the southern region area of the US
• Delegated and facilitated team and service project tasks on a daily basis
• Communicated ongoing procedures and needs with AmeriCorps staff and site supervisors of non profit organizations on a frequent basis
• Planned and implemented weekly meetings with site supervisors and corps members

• Selected to serve in communities throughout the Southern Region of the United States and focused on natural disasters, infrastructure improvement, environmental stewardship, energy conservation, and urban and rural.
• Completed weekly progress reports for a team of nine as Assistant Team Leader
• Organized and led numerous local nonprofit independent service projects.
• Communicated with 8 prospective sponsors for future AmeriCorps projects.
• Prepared 8,025 totes that contained construction materials in four days for disaster relief in Haiti.
• Led, managed and taught construction skills to a team of 25 college students for one week.

Ogunquit, ME

• Recorded reservations and checked guests in and out of Inn
• Displayed excellent communication skills and customer service while assisting guests
• Created four seasonal and two wedding packages
• Prepared, cooked and served breakfast and afternoon tea daily to guests

• Greeted and sat guests in a friendly and professional manner
• Took reservations and quoted accurate wait times for the dining room and lounge
• Controlled the flow of traffic by effectively filling the 14 table dining room in a station rotation format
• Displayed professionalism and excellent communication skills when dealing with customers and employeesExpediter
• Read each ticket proficiently and quickly and delivered entrees to appropriate tables
• Prepared and delivered soups and desserts

Allendale, MI

• Effectively corresponded with diverse groups on campus during preparation and presentation of programs
• Presented 30 minute workshop on Group Dynamics
• Utilized Microsoft Word computer programs to create brochures, spread sheets, and power point presentations

• Caterer
• Prepared and set up weekly buffet events according to Classic Fare Catering guidelines for events ranging from 10 guests to 250 guests
• Demonstrated the ability to professionally work with employees in a team atmosphere and followed assigned tasks with appropriate speed and efficiency