Allison Cheung Email & Phone Number

Toronto, Ontario, Canada

- Managed and implemented a project to analyze impact and reduce financial losses due to provincial loan registration loopholes with customer names - Provided guidance and support to operational support centres and implemented processes to solve issues that arose from customer interactions - Implemented projects to better support customers by increasing operational centre hours, upgrading telephone systems and managing real estate expansions of centres

Toronto, Ontario

- Managed a project to redesign and develop new customer segment-based, advice-driven webpages and videos to better align products with new marketing messaging and direction - Drafted and ensured that all public-facing material reflected the desired message - Developed communications, sales and support materials for internal staff and sales officers - Provide product and program expertise on mortgages as required from internal partners, branches and alternate sales force channels

Toronto, Ontario

-Lead a company-wide commercial card management system conversion project affecting more than 5,000 users without direct authority over business units - Collaborated with teams to complete technical programming requirements and test new web-based systems - Provided ongoing technical and operational support and assistance to both administrative and end-users during and after implementation - Designed workflow processes and developed training materials and communications to support the implementation and ongoing usage of the new platform - Ran classroom-style training sessions to encourage an easier user experience

Toronto, Ontario

- Gathered and compiled data from numerous sources to support the Senior Manager in the preparation of daily, weekly and monthly reports for senior management regarding the status of the company’s mortgage portfolio.- Assisted the Manager and Senior Manager with the issuance of Fixed and Variable Rate Mortgage Backed Securities (MBS) from the initial mortgage selection to the final creation of Investor Reports.- Executed mortgage sales between the Bank and its subsidiaries while ensuring that appropriate guidelines and communication requirements were followed, both pre and post sale.

- Mentored the Chapter Treasurer in accounting functions and processes to ensure the financial stability of the organization.- Assisted the Chapter Treasurer in developing yearly budgets and ensuring the timely collection of membership dues and payment of reimbursements.

- Mentored the Vice President of Membership Recruitment (VPMR) in planning events to appeal to potential new members.- Provided the VPMR with advice and guidance in public relations with the campus, motivating members of the Chapter and encouraged participation in recruitment events.- Assisted the VPMR in workshop preparation and event planning to ensure that guidelines were followed.

- Facilitated the installation of an Alpha Omicron Pi Chapter at the University of Waterloo.- Managed all aspects of building and growing an international women’s organization from public/university relations to event planning and full organizational budget development.- Mentored and trained 25-30 members to independently operate their own organization.

Master Of Business Administration (Mba), Strategic Management

Bachelor Of Commerce, Marketing And Finance

Activities and Societies: Alpha Omicron Pi Fraternity Graduated with Distinction.