Allison Christodoulou Email & Phone Number

Atlanta, GA, US

Demorest, Georgia, United States

• Managed a team of five UX researchers and UI designers.
• Collaborated with Product Management and Marketing to advocate for the significance of UX research.
• Participated in various projects from inception to release, conducting user interviews, surveys, usability testing, A/B testing, and heuristic analyses.
• Established a centralized research repository containing over 200 hours of recorded content and analyses.
• Led a research project with 10 businesses, conducting over 80 hours of interviews to audit a nationwide ERP product and collaborated with designers and product team to enhance and modernize the interface based on.

• Managed multiple projects from initiation to completion, including software installations, infrastructure enhancements, and data product evolution.
• Developed a PMO reporting system and project management dashboards in Smartsheet for IT management and users.
• Oversaw hybrid agile projects using Azure DevOps to ensure smooth execution and delivery.

Remote

• Developed and implemented user adoption programs for Microsoft Teams, ServiceNow, QAD, Dynamics, Salesforce, and custom applications, including testing, training, and promotion.
• Customized plans through user interviews and best practices.
• Collaborated with PMO to align processes with ServiceNow, gathering requirements and writing user stories.
• Managed multiple implementation phases, overseeing testing and user adoption.
• Coordinated vendor and internal resources for software projects.
• Oversaw all global IT communications.

Atlanta, GA

• Collaborated with practice groups to optimize workflow efficiency through software.
• Partnered with PMO and project teams to advocate for user needs.
• Orchestrated user acceptance testing and developed user adoption programs for Citrix, Microsoft Dynamics, iManage, and Learning Management Systems.

Atlanta, GA

• Managed large-scale upgrades for desktop systems, document management, telephony, and office suites across 8 locations.
• Established and led an in-house helpdesk team, supervising and mentoring two employees to ensure high customer satisfaction.
• Spearheaded user adoption and training initiatives, collaborating with vendors to deliver comprehensive programs and executing ongoing campaigns to enhance employee proficiency.

Miami, Florida, United States

• Managed office relocation projects, document imaging projects and software implementation projects.
• Identified document imaging needs and lead project from requirements gathering to completion across multiple locations.
• Managed relocation planning and execution for two office relocations and managed vendors for same.
• Lead a team of two employees to support new and rapidly growing office.
• Managed vendor relationships to support satellite location.
• Served as liaison with headquarter staff to support growing network.

Washington, District Of Columbia, United States

• Managed staff user adoption of Microsoft Office Suite and document management systems.
• Developed training curricula and materials, taught workshops and trained new employees
• Researched technical issues and performed troubleshooting to resolve issues or determine escalation path
• Created a secretarial learning program required for the secretarial annual review
• Created series of classes and coordinated tests to demonstrate mastery of skills