Driving operational excellence of the Flexible Consumption Program for WW sales teams. Collaborates with F5 departments and stakeholders to create and maintain business parameters, processes, and resources for the internal analyst team, field sales, and customers.

ELA Licensing AnalystManages Enterprise License Agreement deals including scoping, sizing, financial modeling, legal engagement, quoting and booking. Global True Forward--> Established and transitioned this Global True Forward role to the Customer Success team. Oversaw global operations and execution of ELA annual True Forward process - including planning, quoting, and booking. Partners with Customer Success team and is responsible for escalations and navigating unique terms and conditions for complex deals. Advised on new consumption model development.

Deal Compliance & StructuringNSP Request - Review, provide guidance for and approve deals with non-standard pricing to protect F5 value, ensure compliance with existing pricing terms, reduce risk and build in better margins on deals.Pricing Exceptions - Manage the escalation process to senior leadership – work with account team to capture and summarize deal terms with clear requests and contextual information for efficient reviews and decision making.Business Analytics PricingPricing comparison between consumption models - ex. Perpetual vs Subscription Total Cost of Ownership vs. ELAAccount ManagementManage complex deals through the entire deal process. Complex is defined as anything outside of the guidelines provided to the sales organization for pricing and contract authority.Actively engage with multiple business units, gathering input to the deal process - coverage eliminates the need for sales to operate outside of the process, or risk losing an opportunity. Contract ManagementDetermine need for Pricing Agreement, Frame Contract Terms, engage with Legal team to produce needed documentation.

- Winner, Tip of the Spear Award 2017 - "For continual high performance while exercising leadership, integrity and determination."- Partner with Account Executives: perform corporate research, territory planning, multi-channel outreach to identify and qualify new DocuSign customers- Surpassed FY 17 Quota with $100k MRR pipeline sourced- Vertical Captain for Mid-Market Geo team: Managing SPIFFS and incentives, go-to for questions/guidance on best practices

Continuing work described in the previous position with BiddingForGood below with Frontstream. Frontstream acquired BiddingForGood in August 2015.

Account Management – Advises over 600 clients that use Auction Manager (SaaS) via planning calls, financial goals and logistics assessments, and upgrades to premium services.Travel Team Lead – Travels to 15 events per year to advise high revenue clients on event processes, provide technical support for software, analysis of results and future planning, and manage supporting staff.Fraud Prevention and Detection – Analyzes heuristics reports to identify fraudulent users of our commerce site, disables if needed and manages the effects of their activity.Operations Projects – Manages needs assessment, budget, selection, creation, and ongoing analysis of operations tools and processes including a new client-facing self-serve Knowledge Base (https://biddingforgood.desk.com/) visited by over 98,000 unique visitors over one year (this data was not previously tracked). Performed same process for selection and implementation of Desk.com Chat software used 500 (average) times by clients monthly and integrating cases to relevant Salesforce levels.Bug Detection and Reporting – Reports bugs and recommends software improvements to Development Team.

On Client Services Team:- Provided instruction and support to clients via technical support line, chat, and email for Auction Manager Pro software.- Provided bidder support and dispute mediation between sellers and buyersOn Mobile Services Team - Traveled to on-location auctions with registration and bidding equipment- Set up and monitor WIFI connectivity equipment to enable bidding from smart phones- Provide advice, troubleshooting, and auction Close Out materials to clientSpecial Projects for VP of Operations- Led research, selection, and implementation of new client facing Knowledge Base and chat software. - Early results of new Knowledge Base and client Help Center show positive impact on Client Services inbound calls (lowered).

Completed a competitive year-long New Sector Alliance fellowship combining non-profit/business management curriculum and participation in learning teams with fulltime service at an organization.Managed organization communications; designed, wrote and edited two websites while launching social media accounts and producing annual report.Coordinated funder relations, launch, implementation and early evaluation of two Financial Opportunity Centers in Greater Boston in partnership with the United Way MBMV.Documented the Resilient Communities/Resilient Families Initiative processes in Roxbury, Dorchester and Mattapan by photographing and writing articles for the public review, traveled to conferences in Houston and Chicago with active residents, LISC staff, and Local Advisory Board members, and completed other tasks as assigned by the Program Officer.Performed needs assessment and curriculum research, implemented appropriate real estate development and asset management trainings, and participated in curriculum, steering and business/strategic planning committees for the Mel King Institute for Community Building.

Coordinated work orders with maintenance engineers, managed lease drafting, renewal and signing and performed client and property tracking with Yardi Voyager software.Completed ongoing accounting tasks including invoice processing and coordinating with national offices. Authored user-guide for front-end protocol and accounting procedure for sustainability after placement.

AmeriCorpsContributed relevant content to community resource portal, mydorchester.org, powered by Drupal software.Presented at dozens of neighborhood events and meetings on behalf of Dotwell and mydorchester.org.Recruited and managed over 100 active volunteers while tracking efforts in ETO Software.

Managed all general office tasks and produced timesheets, personnel lists, and finance reports for multiple departments. Delegated tasks to four other assistants.Maintained mechanical and electrical parts inventory for Electric and Photonic Systems.