Allison Clark Email & Phone Number

California, United States

New York, Ny, Us

- Successfully raised $7M series A through managing fundraising efforts and co-creating investor presentations, 5-year operating model, go-to market playbook, data room and diligence assets- Developed annual & quarterly OKR process to guide company-wide focus on revenue, margin, and customer experience- Developed key performance metrics and consolidated dashboards. Leading weekly review to guide data-driven decision making and action across the organization- Informing and guiding long-term product & operational decisions through competitive analysis and vendor evaluation- Identifying and implementing cross-functional initiatives to drive growth and improve margin, while enhancing the physical therapist and patient experience- Leading a team of 3 customer experience representatives who are responsible for lead conversion, intake of new patients, and providing support for patient and physical therapists

San Mateo, Ca, Us

- Led root cause analysis to identify why medical team cost per visit and prescription turnaround times had increased- Developed proposal with detailed countermeasures to cut cost per visit in half (from $16/visit to $8/visit)- Created an alternative org structure that would scale effectively, reduce cost, and improve leaders’ role satisfaction

San Francisco, California, Us

- Responsible for the delivery and development of strategic service lines: Virtual Care, Behavioral Health, Pediatrics, Physical Therapy, Imaging, and Group Visits- Led strategy, quarterly objectives, and cross-functional alignment for each program through management of three Directors and ensured that each leader was driving key results- Evaluated new strategic service line opportunities, validated business model assumptions, conducted vendor research and marshaled resources to support service lines

San Francisco, California, Us

- Responsible for the patient & team experience, clinical quality, growth, and cost effectiveness of Virtual Care- Led a team of three Operations Managers and four Senior Virtual Medical Directors to support the 200 providers who offer virtual care to members 24/7- Scaled the Virtual Medical Team from 50 to 200 providers in 3 years and expanded coverage from 10 to 50 states- Designed & implemented a 50-state virtual care delivery program, “One Medical Now”, which involved creating a licensing & supervision strategy for 200 NPs & PAs across 40 new states and working closely with the Enterprise Sales team to sell this new service offering- Improved virtual care response times by 40% through workflow optimization, technology improvements, performance management, and an updated staffing & scheduling approach

San Francisco, California, Us

- Responsible for the care and service delivery at twelve San Francisco locations (scaled from 4 offices in 2012)- Managed appointment access, virtual care response times, and call center operations- Hired, trained, and developed Office Leaders (Managers & Medical Directors) across all locations- Modeled admin staffing needs and ensured adequate & efficient staffing of offices- Presented P&L trends monthly - drove improvements to admin cost, provider cost, and office expenses- Developed panel management strategy and implemented process for maintaining provider patient panels- Led set up for new office locations, from post-construction to first day of patient care- Managed relationship with UCSF and improved collaboration related to referrals and specialty care

San Francisco, California, Us

- Supported the professional growth of the administrative team- Coordinated recruiting efforts and streamlined hiring processes - Monitored and improved patient experience- Creator and leader of"Anchor", a mentor program designed to facilitate the adjustment of new hires

San Francisco, California, Us