Allison Norris Email & Phone Number

Winter Park, Florida, United States

-Conduct assessments to evaluate client needs and develop personalized treatment plans based on assessment outcomes-Provide evidence-based therapeutic interventions to address emotional and psychological stressors, utilizing techniques of emotional regulation, parent-child emotion coaching, trauma-focused cognitive behavioral therapy, inner child therapy, trauma-informed sandtray therapy, and suicide prevention Collaborate within a multidisciplinary team, ensuring comprehensive care and facilitating referrals for specialized services-Maintain confidential documentation of client assessments, progress notes, and treatment plans in compliance with ethical and legal standards-Provide administrative support by managing client outreach, scheduling appointments, billing, and maintaining confidentiality of records-Participate in professional development activities, including workshops and training sessions to enhance counseling skills and maintain knowledge on best practices -Maintain a caseload of 15-25 clients per week

Harrisburg, Pennsylvania, United States

-Conducted clinical intake assessments to determine appropriate referrals for clients experiencing behavioral, financial, or legal issues -Identified and connected clients with behavioral health providers specializing in the particular needs to provide tailored counseling services -Conducted outreach calls to 100% of scheduled clients, assuring connection and satisfaction with counseling services-Managed incoming calls from clients and behavioral health providers, addressing inquiries related to benefits, procedures, paperwork, payment and other service-related matters-Facilitated the issuance of payment vouchers to behavioral health providers in accordance with organizational policies and procedures -Maintained accurate client records by promptly entering all intake assessments, case updates, requests, and referrals

Remote

-Conducted assessments to determine clients’ needs and coordinated customized care during the Covid-19 pandemic, facilitating access to behavioral health counseling, financial assistance, emergency food and housing, transportation, childcare, and other community resources-Located diverse provider and community resources specific to individual needs to develop client support -Conducted client satisfactory surveys to gather feedback and improve quality of services-Assisted the management team by conducting quality monitoring of staff calls to affirm adherence to best practices and company standards -Conducted new hire trainings and collaborated with the management team to enhance the efficiency and effectiveness of the onboarding program

Longwood, Florida, United States

-Conducted weekly quality review of pending health care claims for payment to confirm accuracy -Directed incoming customer service calls, ensuring prompt and effective resolution of inquiries -Managed timely mailing and faxing of health care benefit and claims-related documents to customers -Provided front desk coverage, directing and assisting clients with specific inquiries or requests.

Harrisburg, Pennsylvania

-Collaborated with Vice Presidents, Directors, and Managers to align employee job descriptions with accurate qualifications, responsibilities and essential functions-Ensured compliance of KEPRO employees in the System for Award Management and updated licenses with the Office of Inspector General -Supported the implementation of KEPRO’s new system by transferring and updating job descriptions to the updated 2018 format and system

Master Of Science - Ms, Mental Health Counseling/Counselor, 3.94

Activities and Societies: Epsilon Honors Society

Bachelor Of Arts - Ba, Psychology

Activities and Societies: R-Pride, More Love Letters

Study Abroad

High School Diploma

Activities and Societies: Cards of Kindness, The Leadership Team, Angels in Action, Judy's Pet Rescue, Freshmen Volleyball