Director, Technology Management (Program Manager, Scrum Master) 2018–2021
Boston, Massachusetts, United States
Building on my prior experience as an Agile Scrum Master, I promoted the agile strategy for a rapidly growing IT program that nearly quadrupled to 400+ resources by the end of 2021. My own position was very broad and touched all aspects of the program, from KPIs to planning to on-the-ground Agile transformation.To mature the organization into the Agile way of working, I proposed and delivered a division-level approach for the Platform Engineering portfolio, which itself represented a portfolio of 10 teams. Connecting with the IT teams and their internal leaders matured our Agile journey and enabled us to prioritize and organize our data health and operations for scenario building and budget management in a new way. We thus applied the principles of Agile transformation to Cloud and locally hosted technologies.Also, as a Scrum Master, I inspired the teams understand the value of a true return to vital Agile processes. The Agile Maturity Plan we put into place illuminated dependencies, controlled our costs, and measurably improved our communication, collaboration, capacities, and recordkeeping, as revealed by our Agile Health Assessment surveys. Overall, processes smoothed out, and the quarterly reviews showed the benefits of more powerful controls and unified trajectories.The Agile journey became my centralizing principle in the organization, and I was proud to share my knowledge and leadership with my colleagues and to mentor new Scrum Masters as well. I pioneered our company’s Scrum Master Community of Practice, which gave us a safe space to discuss our challenges and celebrate our successes. This, plus my contributions to recruiting for various teams, has become an important piece of my legacy from my deep and influential career with Fidelity.