Allison Conard Email & Phone Number

Lincoln, CA, US

Roseville, California, United States

Seeking a new role at an innovative company in customer service, project management, or a role with a similar skill set.

Roseville, California, United States

-Delivered exceptional customer service by developing customized workout plans based on a client assessment, helping clients achieve fitness goals, and enhancing client satisfaction by 75%.-Instructed a group fitness class and by providing a safe, informative, and enjoyable atmosphere over the past two years, 95% of clients attend the class.

Sacramento, California Area

-Spearheaded software adoption by strategically reaching out to low-usage customers, enhancing assigned customer retention by 5%-Thoughtfully created an employee onboarding handbook for new Riskalyze Success Coach hires by compiling colleague feedback, recalling experiences, and researching role expectations to increase department retention. -Increased.

Sacramento, California Area

-Provided top notch technical support and training to clients by communicating over the phone, by email, and by Live Chat resulting in between 20 and 30 customer interactions per day.-Acted as a client advocate by participating in cross-team collaboration, reducing the amount of time the issues were unresolved by one to two weeks.-Completed client follow.

Grass Valley, CA

-Acted as first point of contact for customers.-Created and maintained a daily schedule for technicians.-Dispatched technicians to service calls.-Provided administrative assistance, by documenting technician activity and confirming that the customer invoice matches the customer file.

Mountain View, CA

-Acted as primary operational and customer service contact of large partner accounts by staying in contact via email and phone helping to ensure that uptime SLA of 100% was met-Supported the sales team by helping them by putting together contracts, running analyses in Excel, answering billing and logistical questions, resulting in 25% more time for them to.

Palo Alto, CA

-Provided timely customer support upfront and throughout each project by responding promptly to requests and questions, resulting in a stellar client experience and on time delivery and installation for each project.-Followed up with vendors to ensure that ship dates were received in a timely manner. -Tracked orders and provided status updates to.

Sunnyvale, CA

-Thoughtfully managed 20 trade show exhibit projects by handling the ordering, vendor follow up, and coordinating shipments resulting in 100% of on time booth set up and tear downs.-Performed cross-team communication, by acting as an active member of the project team, leading to the creation of logical timelines and deliverables. -Handled an urgent request.