Allison Conard Email & Phone Number

Lincoln, Ca, Us

Roseville, California, United States

Seeking a new role at an innovative company in customer service, project management, or a role with a similar skill set.

Roseville, California, United States

-Delivered exceptional customer service by developing customized workout plans based on a client assessment, helping clients achieve fitness goals, and enhancing client satisfaction by 75%.-Instructed a group fitness class and by providing a safe, informative, and enjoyable atmosphere over the past two years, 95% of clients attend the class regularly.-Thoughtfully managed a personal training business by performing marketing, bookkeeping, schedule maintenance, operations, and compliance functions leading to 20% average client growth per quarter.

Sacramento, California Area

-Spearheaded software adoption by strategically reaching out to low-usage customers, enhancing assigned customer retention by 5%-Thoughtfully created an employee onboarding handbook for new Riskalyze Success Coach hires by compiling colleague feedback, recalling experiences, and researching role expectations to increase department retention. -Increased client satisfaction by facilitating best practice and instructional coaching calls leading to an average satisfaction (NPS) survey result of 8/10.-Documented client interactions by recording information in Salesforce CRM, increasing productivity by 25%.

Sacramento, California Area

-Provided top notch technical support and training to clients by communicating over the phone, by email, and by Live Chat resulting in between 20 and 30 customer interactions per day.-Acted as a client advocate by participating in cross-team collaboration, reducing the amount of time the issues were unresolved by one to two weeks.-Completed client follow up requests by emailing, via Zendesk, training resources, updates on software issues, or answers to questions allowing for a 90% ticket close rate each day.

Grass Valley, Ca

-Acted as first point of contact for customers.-Created and maintained a daily schedule for technicians.-Dispatched technicians to service calls.-Provided administrative assistance, by documenting technician activity and confirming that the customer invoice matches the customer file.

Mountain View, Ca

-Acted as primary operational and customer service contact of large partner accounts by staying in contact via email and phone helping to ensure that uptime SLA of 100% was met-Supported the sales team by helping them by putting together contracts, running analyses in Excel, answering billing and logistical questions, resulting in 25% more time for them to focus on selling.-Coordinated ordering and installation dates with vendors and internal departments, by reachingout via email, phone, or in person, leading to on time deliveries.

Palo Alto, Ca

-Provided timely customer support upfront and throughout each project by responding promptly to requests and questions, resulting in a stellar client experience and on time delivery and installation for each project.-Followed up with vendors to ensure that ship dates were received in a timely manner. -Tracked orders and provided status updates to customers. -Scheduled install appointments with customers for in-house installations and managed the installation calendar.

Sunnyvale, Ca

-Thoughtfully managed 20 trade show exhibit projects by handling the ordering, vendor follow up, and coordinating shipments resulting in 100% of on time booth set up and tear downs.-Performed cross-team communication, by acting as an active member of the project team, leading to the creation of logical timelines and deliverables. -Handled an urgent request for replacement material 48 hours before a trade show by coordinating with the vendor, sales person, and customer, and had an on time delivery of the material.