• Responsible for estimating multiple projects concurrently• Contact vendors for pricing on needed items, review vendor quotes to make sure those items will meet the required designs/specifications.• Reviews sales proposals to/with sales staff to ensure proper estimating and project requirements, time frames and subcontracting opportunities.• Upon project assignment, shares responsibility with the Sale Team to hold a Turnover/Kick Off meeting at the point of sale to ensure all needed information and paperwork are complete; that the scope of work is clear; review the estimate and confirm values for all items; and begin the process of scheduling the project.• Assist with any applicable Change Order Proposals in a timely manner, whether owner/client/architect requested or by generation from Oldcastle.• Monitors the progress and status of each assigned project as it moves through the process, and acts to problem solve proactively, offers technical advice, and assists other staff so as to expedite assigned projects, removes obstacles which may cause a project to fall behind schedule.• Assist with inside sales, production reporting, and invoicing as required.

• Performing takeoffs and preparation of estimates and proposals• Obtaining bidders lists• Calling customers on leads• Respond to walk-in customers and telephone inquiries• Obtaining quotes from vendors as needed• Project coordination and project management including preparing submittal packages, facilitate engineering drawings, delivery scheduling, and overall project flow• Review and analyze blueprints, specifications, proposals, and other documentation• Working closely with Outside Sales Representatives to provide a seamless customer experience• Provide ongoing communication with customer regarding timelines for submittals, production, and delivery• Assist customers by providing technical solutions, handling customer inquiries and work with sales team• Perform other duties as assigned

- Provides customer service to a wide range of customers along with handling specific customer accounts- Provides quotes via phone, email and fax, while assisting customers with other requests such as orders, referrals, and adjustments- Respond to and resolve customer complaints, claims, and material returns in a timely manner.- Achieves and maintains rapport with customers to ensure a continued relationship while providing superior customer service- Explain market conditions when needed by continuously monitoring aluminum costs and ingot which allows for maximization of orders and profit- Orders majority of shop supplies and expedites orders when needed- Monitors customer orders to identify stock needs and order material appropriately - Internal auditor for ISO quality system, performing annual audits and attending appropriate training when needed- Obtains pricing from freight companies to get quotes for inbound/outbound shipments- Route opportunities to outside sales representative for further development and closure of sale if applicable while assisting sales member with quotes from the mill and any other requests- Provides customers with product information if requested, such as aluminum specifications, standards, quality codes, etc.- Calculates and understands unit of measure to determine weight of product ensuring accurate pricing- Trains inside sales staff when needed- Collaborates with outside sales team to effectively price material for customers with set pricing to guarantee all sales members are aware of any changes- Monitors stock for extrusions and enters/tracks purchase orders for material to ensure adequate stock for future orders- Checks status on orders to be delivered by communicating with personnel or freight companies as requested- Initiate discussion with sales team members and management to identify ways to continuously improve operations throughout the company

- Assist students in navigating computer software applications and necessary hardware- Initiating training program for all employees- Maintain a professional environment while assisting students and faculty- Responsible for resetting passwords for campus network access and student software applications- Proficient knowledge of: Microsoft Office Suite, Internet Explorer, Mozilla, and Adobe- Assist manager with special projects when needed

- Facilitated inquiries by customers to appropriate sales team member or subcontractor- Maintained accounts payable/receivable when needed- Represented company in professional manner by being first contact for customers- Ordered all job permits for Denver and Dallas/Ft. Worth offices ensuring timely approval to avoid unnecessary job costs- Set up all new customer jobs in computer system- Responsible for entire filing system - Educate customers on finance options available- Maintained subcontractor licensing

- Distributed all incoming calls to appropriate staff members in a professional manner- Communicated client and CAREgiver concerns or problems with owner or other staff members- Assist with stuffing and mailing client invoices- Participate in quarterly CAREGiver meetings- Order and stock office supplies- Maintain supplies for postage, fax, credit card and copy machine- Perform any and all other functions deemed necessary- 100% of calls answered by 2nd ring- Greet and welcome each visitor in a friendly, warm and professional manner

- Started as a temporary employee in May 1999 working in the mail room and quickly moved into the technical support department eventually teaming up with the Director of Claims to become executive assistant and systems administrator- Led a team of several employees in technical support department- Participated in the production of new claims processing system and served on model office team- Responsible for training entire office on claims system, operating system, phone system, office equipment and other necessary programs- Examined and repaired IT issues including office equipment with little assistance from external help desk to keep service costs down- Researched and analyzed fleet vehicle information- Determined customer insurance carrier and coverage for claims- Demonstrated problem solving skills when analyzing claims files- Backup to Office Manager- Coordinated travel arrangements for executives- Created reports in Access for managers and adjusters- Ordered office supplies