Allison Toth Email & Phone Number

Longmont, CO, US

• Spearheaded as the primary point of contact for the firm, maintaining communications with a diverse range of stakeholders, including existing and potential clients, legal counsel, courts, and other professionals.
• Orchestrated the comprehensive internal and external onboarding process for new clients, with a specific focus on leveraging legal CRM software, Clio, to streamline client onboarding by 20%, thus reducing processing.
• Pioneered a data-driven approach by creating and managing a dedicated spreadsheet to track inquiries from the firm’s website. This initiative allowed for the enhanced understanding of website traffic, leading to a 20%.
• Established, administered, and oversaw the entire lifecycle of new client contracts, Client Service Agreements (CSAs), ensuring 100% accuracy and compliance with legal requirements.
• Expertly managed client expectation for both existing and potential clients, employing a clear and concise communication style that contributed to a 20% increase in client satisfaction scores.
• Effectively organized and managed calendars and schedules for a dynamic team comprising of 5 attorneys and 5 paralegals; thus facilitating improved team coordination, resulting in a 20% reduction in scheduling conflicts.

• I was spotlighted in CS Insider's Report #31 !!!
• I contribute to the creation of bi-weekly CS Insider Reports.
• I'm also a contributor to the Customer Success Rolodex! CS Insider's latest tool: The communities, the blogs, the newsletters, the resources, the tech, the PEOPLE to follow in CS.CS Insider shares those inspiring.

Fort Bragg, California, US

We’re about helping you retain & expand your company’s customer relationships.Our goal is to provide you with access to the most relevant information about the developing profession, and to help connect you with others of the customer success community for networking, conversation and learning. Our resources include white papers, research reports, an.

San Francisco, US

Customer Success Collective is a global community where everyone from junior customer success managers, to chief customer officers can network, learn and grow. Our mission is very simple: to enable people in the customer success profession to provide nothing less than pocket ace performances.

Arlington, VA, US

Gain Grow Retain is a free, open community for Customer Success leaders in B2B SaaS organizations. This community is designed to support leaders of all organizations to get access to direct, actionable support from their peers. We want to facilitate best practice discussion, helping to tease out what organizations big and small are implementing to better.

Richmond, Victoria, AU

• Currently actively working with two professional mentors.
• Further learning and upskilling everything Customer Success!
• Improving interviewing skills.

• Founded, owned, and operated a circular/sustainable retail boutique from inside a 25-foot-long mini school bus!
• Researched and implemented alternative sales channels (ecommerce/Etsy), identifying, setting, and achieving $70K revenue and growth targets in 2016, which resulted in a 35% increase in customer base YoY.
• Developed and executed on an SEO strategy that led to the company exceeding revenue goals by 5% in the first year, and resulting in a 10% increase in online sales within 6 months.
• Solicited and implemented on customer feedback through a regular CSAT survey cadence, resulting in a 90% customer satisfaction rating and a 76% retention rate of loyal and repeat customers.
• Analyzed sales data and identified areas of opportunity, resulting in updated SOPs that led to more efficient and effective sales processes and an increase in revenue of 23% YoY.
• Analyzed and researched current industry trends and data, leveraging this insight to create new product lines and marketing strategies that amplified the business each year, seeing a corresponding increase in.

Greenwood Village, CO, US

• Served the community by offering guidance and support to customers around everything related to COVID-19, disseminating relevant information to up to 5 customers per day.
• Successfully liaised with internal departments to address customers’ concerns and needs, resulting in a 25% reduction in customer complaints and a 15% increase in positive feedback MoM.
• Demonstrated expertise in case management software and CRM record-keeping via “Dr. Justina” and Vonage.Additionally...
• Furthered education by completing various classes and courses on epidemiology, health equity and public health.
• Collaborated cross-functionally within the Emergency Preparedness, Response & Communicable Disease Surveillance (EPRCDS) division of this local public health agency.
• Adhered to HPAA rules and regulations with utmost respect for customers' confidentiality.

Boulder, CO, US

• Grew revenue 13% YoY in personal book of business, exceeding goal each fiscal year by leveraging data analytics to evaluate customer satisfaction and optimize customer retention strategies.
• Increased monthly book of business revenue by 15% and exceeded customer retention goals by building strong customer relationships, understanding their unique needs, and providing personalized solutions.
• Served as a trusted partner to 12 strategic accounts to ensure successful B2B partnerships, resulting in a 20% increase in revenue and a 25% increase in customer satisfaction.
• Reduced churn by 10% through communication, planning, and collaboration across internal teams to ensure customers were the center of all strategy.
• Identified customer issues and worked cross-functionally to proactively resolve issues.Authored documentation for onboarding processes, resulting in a 50% reduction in onboarding time.
• Oversaw communication with customers through email, phone calls, quarterly newsletters, and QBRs.Additionally...

• Cross-functionally collaborated with actors, directors and producers to design/style costumes for theater production.
• Implemented educational background in storytelling and filmmaking to create costumes that are visually enjoyable, appropriate to the character/story and help to elevate the experience for the audience.
• Conceptualized and built mood boards, using Miro.
• Presented my creative ideas and mood boards to directors and producers.
• Costumed and styled over 20 cast members honoring modern stage play and director’s ideas.
• Mended and repaired clothing throughout production.

Boulder, Colorado, US

• Cross-functionally collaborated with actors, directors and producers to design/style costumes for theater production.
• Implemented educational background in storytelling and filmmaking to create costumes that are visually enjoyable, appropriate to the character/story and help to elevate the experience for the audience.
• Researched and analyzed different eras for period costumes and styles.
• Conceptualized and built mood boards, using Miro.
• Presented my creative ideas and mood boards to directors and producers.
• Participated in numerous pre-production artistic and creative meetings.

• Onboarded, trained, and managed a team of 50 employees to execute against a portion of the customer journey based on Brand Standards in an agile and fast-paced environment.
• Led cross-functional teams to resolve complex customer concerns/complaints with empathy and efficiency.
• Conducted daily sales-focused stand-up meetings for employees, resulting in a 12% increase in daily sales and a 5% increase in average order value.

• Onboarded, trained, and managed a team of 20 employees who successfully executed a portion of the customer journey based on Brand Standards in a fast-paced retail environment.
• Researched, presented and strategized on current retail trends at staff stand-up meetings.
• Performed opening and closing duties, including end-of-day financials.
• Accelerated retail buying techniques informed by the analyzing and research of current retail trends and data.

• Completed a 6-week intensive internship program at Canterbury to obtain TEFL Certification.
• Demonstrated planning and execution skills by delivering 16 English classes per week in a 32-hour work load, catering to a diverse range of levels from Beginner to Advanced and Business English.
• Utilized strategic analysis to master the curricula mapping and learning-needs analysis process, which helped to identify each students’ learning objectives accurately.
• Contributed significantly to the quality of English language education by conducting extensive research and creating supplementary materials thereby fostering an immersive and interactive learning environment for.

Bachelor Of Arts - Ba, English Language And Literature/Letters

Film Studies, Playwriting And Screenwriting

Tefl Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor