Restaurant management - customer relations - KPI analysis and implementation - team trainer -time crucial critical thinking skills used daily

- Early Hospitality Management - Encourage team engagement and overall efficiency - Develop a productive staff and guest experience for the ultimate hospitality offered. Guest relation intervention and de-escalation tactics. - Created and monitored KPIs for several departments and teams.- Associate mentor and coach.

Sole Supply Chain Representative for Company. Handled all of the forecasting, planning, purchasing, and movement of goods from manufacturing down to the end user. Key player in the development and implementation of start up SAP system. Managed all EDI interfaces with several 3rd parties to integrate into or 3PL DC and corporate SAP system.

- Directly managed receiving department of Pharmaceutical distribution center (Roughly 6-8 employees).- Handled a variety of tasks from broker & FDA interaction, to delivery schedules, FDA examinations, supervising the inspection process to ensure staff is running of the best priority/time management schedule, and liaison with the CEO and Q.A. V.P. to ensure all departments were flowing smoothly.- Created Air & Ocean In transit Inventory Tracking spreadsheet that is now widely utilized… Show more - Directly managed receiving department of Pharmaceutical distribution center (Roughly 6-8 employees).- Handled a variety of tasks from broker & FDA interaction, to delivery schedules, FDA examinations, supervising the inspection process to ensure staff is running of the best priority/time management schedule, and liaison with the CEO and Q.A. V.P. to ensure all departments were flowing smoothly.- Created Air & Ocean In transit Inventory Tracking spreadsheet that is now widely utilized by sales & forecasting departments.- Ensured that our parent company contacts in India supplied all necessary documentation and any other information to the U.S. so that there were no delays or errors when products were being imported into the country.- In charge of all FDA Submission & Documentation as well as any examinations or detentions that were issued by FDA. Ensured all ANDA, tariff codes and NDC’s were submitted properly as to not delay product.- In charge of each & every product entering our facility including but not limited to, finished drug products, controlled substances, API, and R&D samples.- Entered all inventory into the ERP system for inventory management and shipping purposes.- In charge of reviewing, rewriting, and creating new SOP’s ( Standard Operating Procedures ) for the DC Associates to follow in accordance with cGMP ( current good manufacturing practices ) as well as meet FDA and VAWD requirements.- Researched and Managed all brokers and freight forwarders used for incoming freight to ensure the best service was obtained for our budget & our priority needs.- Main liaison between the DC and customer service/sales so that customers were accurately informed of when critical products would be available for shipping. Show less

-Took initiative to develop & maintain several systematic reports for monitoring shortages, excess, & forecast levels for entire activity & stationary lines -Helped decrease shortages to customers ( Wal-Mart, Target, Kmart, etc) on average of $200k monthly - Evaluated & maintained MRP data in JDE software, taking appropriate action to maintain correct inventory levels & pricing criteria