Vice President, Customer Training & Voice Of The Customer
Current
Aug 2021 - Present
AeroLeads people directory · profile
Allison Dahl Email & Phone Number
Vice President, Coaching and Training Services
at
athenahealth
1 work email found
@athenahealth.com
3 phones found area 617, 781, and 800
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President, Coaching and Training Services
Location
Greater Boston, United States
Who is Allison Dahl? Overview
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Quick answer
Allison Dahl is listed as Vice President, Coaching and Training Services at athenahealth, based in Greater Boston, United States. AeroLeads shows a work email signal at athenahealth.com, phone signal with area code 617, 781, 800, and a matched LinkedIn profile for Allison Dahl.
Allison Dahl previously worked as Vice President, Customer Training & Voice of the Customer at Athenahealth and Executive Director, Voice of the Customer at Athenahealth. Allison Dahl holds Mba, Competitive Service Delivery & Marketing Informatics from Boston College Carroll School Of Management.
Company email context
Email format at athenahealth
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{first_initial}{last}@athenahealth.com
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Profile bio
About Allison Dahl
I have worked within and across Product, Customer Success, and Marketing teams to develop customer experience strategies, communications and content, a highly engaged customer community, and events to support customer retention, scale account teams, and drive greater product utilization across a diverse customer base.Specialties: Customer marketing, customer communications, customer engagement, community management, content development and copywriting, event strategy, information design, and customer experience design.
Listed skills include Design Thinking, Product Development, User Experience, Open Innovation, and 9 others.
Current workplace
Allison Dahl's current company
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9 roles
Allison Dahl work experience
A career timeline built from the work history available for this profile.
Executive Director, Voice Of The Customer
Evolved VoC organization to drive deeper alignment with product and resulted in a consistent 50% of features released tied back to customer feedback. Launched new process for prioritizing and implementing high priority customer enhancements and deepened customer sentiment analysis through end-to-end customer surveying to drive experiential changes. Awarded 2021 Silver Stevie Award for Best Customer Feedback Strategy.
Jul 2019 - Aug 2021
Director Customer Engagement
Built a customer marketing and communications function to support content and creative, operations, community, and events. Led development and deployment of campaigns (over 2k communications annually) about issues, product releases and feature adoption, utilization and performance, and value. Includes: crisis management (outages), executive letters, 3 major releases a year, end user migration to a new UI, and product issues and strategy. Key engagement metrics: >40% average open rate, 10% average click through rate, 80% webinar conversion rate, >70% organizations engaged with communications across ~7500 customer organizationsLed SVP sponsored initiative to relaunch customer events, and executed user conference in 2018 (~1000 attendees). Currently planning 2019 event with 2000 target attendees and managing a $3M budget to drive end user performance and executive level engagement.
Feb 2018 - Jul 2019
Senior Manager Customer Engagement
Established a multi-channel customer marketing and communications team to drive change management, performance, and satisfaction among our diverse clinical client base. Aligned stakeholders to create cross-organizational processes and led product management of platform tools to increase efficiency and improve the customer experience.
Jan 2016 - Feb 2018
Manager Product Operations & Engagement
Launched and managed a support site and community to engage 200k+ customers in self-help content, product feedback, and a peer community. Drove improvements in the release process to improve customer preparation and satisfaction in releases.
Jun 2013 - Jan 2016
Product Strategy Intern
Jun 2012 - Aug 2012
Innovation Community Program Manager
Manged an internal open innovation program to engage 18,000+ PB employees in targeted business “challenges” initiated by senior leaders. Worked with diverse teams from each line of business on topics ranging from process improvements to new growth opportunities. Developed communications strategy and managed program launch to build engagement across the organization, resulting in over 6000 unique employee participants across 23 countries. Designed program to address organizational barriers to innovation, and since inception nearly 1000 ideas have been committed to action as evidence of organizational change. The program has been featured in: Bloomberg BusinessWeek ("Workers of the World, Innovate," September 7, 2010), and The Financial Times (Feb 2010).
Jan 2009 - Aug 2011
Communication Designer & Project Lead
Collaborated in small multi-disciplinary teams and as a project lead on strategic initiatives for lines of business sponsors. Framed innovative concepts for new business opportunities through visualizations and prototypes. Led customer and consumer research to collect data using ethnographic and interview-based methods. Synthesized data and distilled customer insights and needs. Managed project plan, research logistics, and development of intellectual property.
Nov 2006 - Jan 2009
Designer
Hms Design
Conceived, developed, and implemented brand identity and design strategy in packaging systems for CPG clients. Managed client accounts, projects, and vendors, including a collaboration with Honeywell on a new product launch. Conducted retail and competitive audits. Clients Included: Unilever, Bolthouse Farms, Toys R Us, and Honeywell.
Jun 2004 - Nov 2006
2 education records
Allison Dahl education
Mba, Competitive Service Delivery & Marketing Informatics
Boston College Carroll School Of Management
Bachelor Of Fine Arts - Bfa, Communication Design
Syracuse University
FAQ
Frequently asked questions about Allison Dahl
Quick answers generated from the profile data available on this page.
What company does Allison Dahl work for?
Allison Dahl works for athenahealth.
What is Allison Dahl's role at athenahealth?
Allison Dahl is listed as Vice President, Coaching and Training Services at athenahealth.
What is Allison Dahl's email address?
AeroLeads has found 1 work email signal at @athenahealth.com for Allison Dahl at athenahealth.
What is Allison Dahl's phone number?
AeroLeads has found 3 phone signal(s) with area code 617, 781, 800 for Allison Dahl at athenahealth.
Where is Allison Dahl based?
Allison Dahl is based in Greater Boston, United States while working with athenahealth.
What companies has Allison Dahl worked for?
Allison Dahl has worked for Athenahealth, Pitney Bowes, and Hms Design.
How can I contact Allison Dahl?
You can use AeroLeads to view verified contact signals for Allison Dahl at athenahealth, including work email, phone, and LinkedIn data when available.
What schools did Allison Dahl attend?
Allison Dahl holds Mba, Competitive Service Delivery & Marketing Informatics from Boston College Carroll School Of Management.
What skills is Allison Dahl known for?
Allison Dahl is listed with skills including Design Thinking, Product Development, User Experience, Open Innovation, Change Management, Ethnography, Data Visualization, and Design Strategy.
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