Allison Fippinger Hamilton, Pmp, Cmp, Csm, Pmi-Acp Email & Phone Number

New York, New York, Us

Provide interim leadership as Director, Digital Content and Development. Deliver on existing slate of projects to enhance existing digital ecosystem. Support Marketing and Media team as program manager, stakeholder liaison, and digital product development lead across multiple performance seasons.

Us

Change Manager, CRM Management & MaintenanceProvide ongoing change management support, CRM annual planning, and CRM program management in support of museum business strategy. Program Manager, Tessitura CRM System Implementation• Replace Siriusware ticketing system and Millennium fundraising system with Tessitura CRM • Implementation across 3 campuses and 180 end users• Multi-system integration: point-of-sale (Museum Shop), parking, web, kiosk, financial systems• Complete data conversion with high measures of data integrity• Deliver year-1 standard and custom reporting, including complicated attendance-count collection and real-time reporting• Develop comprehensive end-user training and documentation• Deliver project within 12 months from Kickoff - hard delivery date - to align roll out of Tessitura with completion of new campus property

Los Angeles, California, Us

Denver, Colorado, Us

Boston, Ma, Us

IT systems program management for Wollman Rink NYC. Stand up suite of Guest Experience technology to support front-line operations: Tessitura CRM, SalesVu Food/Beverage system, and Shopify Point of Sale. From hire to live processing in 6 weeks.

Boston, Ma, Us

Capacity Building Initiative - Change ManagementChange leader for the portfolio of Capacity Building Initiatives, intended to ensure the organization's technical health into the future. Use Complex Project Management methodologies to articulate program change story, provide ongoing communications services for internal stakeholders, and provide retrospective facilitation and follow through recommendations.Workday ERP Implementation - Change ManagementChange leader for the BSO, Inc's rollout of the Workday ERP software. Responsible for articulating the change intention, defining communication sequences and messaging, and fostering staff engagement throughout the project. Develop a cross-departmental coalition to ensure that the rollout, workflow changes, and culture adjustments required are well planned, clearly communicated, and adopted through the organization. Deliverables include glossary of key concepts, workflow documents that translate generic business processes into BSO-specific use cases, delivery of end user training, and post-launch support. Success metric is large-scale software adoption with a seamless integration into daily BSO workflows.

Durham, North Carolina, Us

Fundraising Information Ecosystem: Stabilization, Management, & DevelopmentResponsible for stabilization, management and and strategic development for PBS NC's fundraising software environment. Includes integration of new CRM into existing software array, and optimization of the software into an effective, multi-platform fundraising ecosystem:• Tessitura CRM• MVault online streaming console• PledgeCart/ACD Direct donation channel and direct response team• EFT direct debit processing• Luminate/Convio donation pages• Blackbaud wealth indicators• Premium fulfillment• Lockbox importing

Santa Fe, New Mexico, Us

Provide advisement for complex website redesign. Initiated project with RFP development and vendor selection process. Continued support with digital advisement throughout web redesign development and launch of the new site. Post launch support provided during warrantee and to establish systems for ongoing maintenance.

Boston, Ma, Us

INTERIM DIRECTOR OF DIGITAL STRATEGY (June 2019-June 2020)• Leadership for digital marketing team responsible for multi-brand, multi-product marketing deployment• Support external department assessment and internal restructure, including roles and responsibility reset, new leadership hires, and department mission/vision reset• Transition department to new leadership and provide seamless hand-off for interim progress, projects, and team membersPROGRAM MANAGER, TECHNOLOGY OPTIMIZATION INITIATIVES (September 2018 - November 2020)Provide program management and direct support for a series of technology initiatives undertaken across the BSO organization from 2018-2021, including:• ScrumMaster and Project Champion for Tanglewood 2020 Online Festival. Led technical implementation team to launch streaming portal in 31 days. Supported over 80 streaming events (30 livestreams) during the 2020 Tanglewood season.• BSO.org Website Redesign, Project Management• Tanglewood Learning Institute, Technical Planning and Digital Launch• Multi-year technology optimization initiative•Establishment of technology governance task-force

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Digital advisement and support for website redesign RFP process and Vendor Selection.

San Francisco, Ca, Us

CRM System Implementation• Replace AudienceView Ticketing System with integrated CRM system for Ticketing, Fundraising, and Education• Integrated web purchase path implementation• Strategic planning for organization's ongoing CRM maintenance and workflow consistency across all functional areas

New York, Ny, Us

Provide Change Management and Project Management for TDF's CRM Implementation (Tessitura):• Business Process Review/Reset• Data Conversion• Web Integration• Custom 'Plug-In' Utility Development• User Documentation• Launch Planning• Ongoing Maintenance Strategy

Boston, Ma, Us

Project Manager for organization-wide CRM Implementation• Replace Sage50 with Tessitura CRM• Consolidation of existing tools• Integration into complicated web ecosystem -Ecommerce platform -Custom tool for real-time validation -Access to multiple genealogical databases and subscription services -Token validation to/from outside web resources• Risk Management for high-visibility web transition

Boston, Ma, Us

Tessitura CRM System Implementation • Replace Paciolan Ticketing System (9 months to completion) • Replace Enterprise Fundraising System (12 months to completion) • Web Purchase Path Implementation • Custom Reporting • Application Administration Benchmarking and Strategy Planning • Complex Project Management ○ Cross-Functional Team Management ○ Risk Assessment & Mitigation ○ Vendor Management ○ Communication Strategy

Boston, Ma, Us

Website Redesign & DevelopmentAncillary Systems Selection & Implementation: Content Management System, Digital Asset Management System, eCommerce Solution Selection, Launch CoordinationCommunications StrategySystem Lifecycle Planning

Birmingham, England, Gb

Client/Project List:Signature Theatre, VA: Website Redesign, CRM Integration and Purchase Path ImplementationCenter Theatre Group, LA: Rebranding, Website Redesign with CRM integration

New York, Ny, Us

Worked for over 10 years serving non-profit clients across the US and Canada. Specialized in digital development, business process analysis, CRM implementation and technical project management.Client List:92nd Street YAmerican Museum of Natural HistoryArizona Science CenterCarnegie HallChildren's Hospital Trust, BostonJazz at Lincoln CenterSegerstrom Center for the ArtsStratford Shakespeare Festival of CanadaPrior to joining JCA, worked as an independent events consultant for various arts organizations in the northeast (José Limón Dance Foundation, Trisha Brown Dance Company, the London Symphony Orchestra). Previous professional experience includes positions at the New York Philharmonic, American Ballet Theatre and Carnegie Hall.Holds a Bachelor of Arts in Political Science from NYU and a Post-Graduate Diploma in Theology from Kings College London. Project Management Professional, Agile Certified Practitioner, Certified Scrum Master

Education record

Education record