Allison Fippinger Hamilton, Pmp, Cmp, Csm, Pmi-Acp

Allison Fippinger Hamilton, Pmp, Cmp, Csm, Pmi-Acp Email and Phone Number

Change Management / Enterprise Transformation / Complex Program Management @ New York City Ballet
Allison Fippinger Hamilton, Pmp, Cmp, Csm, Pmi-Acp's Location
New York, New York, United States, United States
About Allison Fippinger Hamilton, Pmp, Cmp, Csm, Pmi-Acp

Experienced leader for enterprise transformation. Providing Program, Project, and Change Management for your business-critical initiatives.• Change Leadership• Complex Project and Program Management• Technology Transformation• Digital Strategy & Execution• Operations SpecialistI am a consultant with over 20 years of management experience, specializing in technology management, digital transformation, and organization change. I provide holistic program management for enterprise-level organization change. I have a proven track record of bringing complex technology initiatives to completion on time and on budget. I succeed when you succeed.  Recent projects: • Wollman Rink NYC: Guest Experience Technology Implementation and Operations Launch• Museum of Fine Arts, Houston: Tri-campus CRM Implementation & Systems Integration • Boston Symphony Orchestra, Boston: Change Leader, ERP Implementation and Capacity Building Initiative• PBS, North Carolina: Advisor, Fundraising Systems Optimization• Boston Symphony Orchestra, Boston: Program Manager, Multi-Year Technology Optimization Initiative• The Santa Fe Opera, New Mexico: Website Redesign RFP, Vendor Selection, & Digital Advisement• Museum of Fine Arts, Boston: CRM System Implementation• Boston Ballet: Website Redesign & Systems Upgrades• Mid-Columbia Mastersingers: Strategic Planning• Rhythm Monster, LLC: Organizational Development Consulting

Allison Fippinger Hamilton, Pmp, Cmp, Csm, Pmi-Acp's Current Company Details
New York City Ballet

New York City Ballet

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Change Management / Enterprise Transformation / Complex Program Management
Allison Fippinger Hamilton, Pmp, Cmp, Csm, Pmi-Acp Work Experience Details
  • Hamilton Consulting Llc
    Principal
    Hamilton Consulting Llc 2014 - Present
  • New York City Ballet
    Interim Director, Digital Content & Development
    New York City Ballet Aug 2021 - Present
    New York, New York, Us
    Provide interim leadership as Director, Digital Content and Development. Deliver on existing slate of projects to enhance existing digital ecosystem. Support Marketing and Media team as program manager, stakeholder liaison, and digital product development lead across multiple performance seasons.
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  • Museum Of Fine Arts, Houston
    Change Manager (Consultant)
    Museum Of Fine Arts, Houston Aug 2019 - Present
    Us
    Change Manager, CRM Management & MaintenanceProvide ongoing change management support, CRM annual planning, and CRM program management in support of museum business strategy. Program Manager, Tessitura CRM System Implementation• Replace Siriusware ticketing system and Millennium fundraising system with Tessitura CRM • Implementation across 3 campuses and 180 end users• Multi-system integration: point-of-sale (Museum Shop), parking, web, kiosk, financial systems• Complete data conversion with high measures of data integrity• Deliver year-1 standard and custom reporting, including complicated attendance-count collection and real-time reporting• Develop comprehensive end-user training and documentation• Deliver project within 12 months from Kickoff - hard delivery date - to align roll out of Tessitura with completion of new campus property
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  • Los Angeles Philharmonic
    Program Manager, Technology Systems Upgrade (Consultant)
    Los Angeles Philharmonic Apr 2024 - Present
    Los Angeles, California, Us
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  • Denver Zoological Foundation
    Program Manager, Crm Implementation (Consultant)
    Denver Zoological Foundation Jan 2023 - Dec 2024
    Denver, Colorado, Us
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  • Museum Of Fine Arts, Boston
    Consulting Project Manager, Crm
    Museum Of Fine Arts, Boston Jun 2022 - Aug 2023
    Boston, Ma, Us
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  • Wollman Park Partners
    Program Manager, Guest Experience Technology (Consultant)
    Wollman Park Partners Sep 2021 - Feb 2022
    IT systems program management for Wollman Rink NYC. Stand up suite of Guest Experience technology to support front-line operations: Tessitura CRM, SalesVu Food/Beverage system, and Shopify Point of Sale. From hire to live processing in 6 weeks.
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  • Boston Symphony Orchestra
    Change Leader (Consultant)
    Boston Symphony Orchestra Jan 2021 - Jan 2022
    Boston, Ma, Us
    Capacity Building Initiative - Change ManagementChange leader for the portfolio of Capacity Building Initiatives, intended to ensure the organization's technical health into the future. Use Complex Project Management methodologies to articulate program change story, provide ongoing communications services for internal stakeholders, and provide retrospective facilitation and follow through recommendations.Workday ERP Implementation - Change ManagementChange leader for the BSO, Inc's rollout of the Workday ERP software. Responsible for articulating the change intention, defining communication sequences and messaging, and fostering staff engagement throughout the project. Develop a cross-departmental coalition to ensure that the rollout, workflow changes, and culture adjustments required are well planned, clearly communicated, and adopted through the organization. Deliverables include glossary of key concepts, workflow documents that translate generic business processes into BSO-specific use cases, delivery of end user training, and post-launch support. Success metric is large-scale software adoption with a seamless integration into daily BSO workflows.
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  • Pbs North Carolina
    Fundraising Information Systems Advisor
    Pbs North Carolina Sep 2020 - Oct 2021
    Durham, North Carolina, Us
    Fundraising Information Ecosystem: Stabilization, Management, & DevelopmentResponsible for stabilization, management and and strategic development for PBS NC's fundraising software environment. Includes integration of new CRM into existing software array, and optimization of the software into an effective, multi-platform fundraising ecosystem:• Tessitura CRM• MVault online streaming console• PledgeCart/ACD Direct donation channel and direct response team• EFT direct debit processing• Luminate/Convio donation pages• Blackbaud wealth indicators• Premium fulfillment• Lockbox importing
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  • The Santa Fe Opera
    Digital Advisor
    The Santa Fe Opera Jan 2019 - Aug 2021
    Santa Fe, New Mexico, Us
    Provide advisement for complex website redesign. Initiated project with RFP development and vendor selection process. Continued support with digital advisement throughout web redesign development and launch of the new site. Post launch support provided during warrantee and to establish systems for ongoing maintenance.
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  • Boston Symphony Orchestra
    Program Manager, Technology Optimization Initiatives
    Boston Symphony Orchestra Sep 2018 - Nov 2020
    Boston, Ma, Us
    INTERIM DIRECTOR OF DIGITAL STRATEGY (June 2019-June 2020)• Leadership for digital marketing team responsible for multi-brand, multi-product marketing deployment• Support external department assessment and internal restructure, including roles and responsibility reset, new leadership hires, and department mission/vision reset• Transition department to new leadership and provide seamless hand-off for interim progress, projects, and team membersPROGRAM MANAGER, TECHNOLOGY OPTIMIZATION INITIATIVES (September 2018 - November 2020)Provide program management and direct support for a series of technology initiatives undertaken across the BSO organization from 2018-2021, including:• ScrumMaster and Project Champion for Tanglewood 2020 Online Festival. Led technical implementation team to launch streaming portal in 31 days. Supported over 80 streaming events (30 livestreams) during the 2020 Tanglewood season.• BSO.org Website Redesign, Project Management• Tanglewood Learning Institute, Technical Planning and Digital Launch• Multi-year technology optimization initiative•Establishment of technology governance task-force
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  • Park Avenue Armory
    Program Manager, Digital Development
    Park Avenue Armory Mar 2018 - Jul 2020
    Us
    Digital advisement and support for website redesign RFP process and Vendor Selection.
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  • American Conservatory Theater, San Francisco
    Project Manager, Crm Implementation
    American Conservatory Theater, San Francisco Sep 2018 - Sep 2019
    San Francisco, Ca, Us
    CRM System Implementation• Replace AudienceView Ticketing System with integrated CRM system for Ticketing, Fundraising, and Education• Integrated web purchase path implementation• Strategic planning for organization's ongoing CRM maintenance and workflow consistency across all functional areas
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  • Theatre Development Fund (Tdf)
    Change Manager
    Theatre Development Fund (Tdf) Oct 2016 - Nov 2018
    New York, Ny, Us
    Provide Change Management and Project Management for TDF's CRM Implementation (Tessitura):• Business Process Review/Reset• Data Conversion• Web Integration• Custom 'Plug-In' Utility Development• User Documentation• Launch Planning• Ongoing Maintenance Strategy
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  • New England Historic Genealogical Society
    Project Manager, Crm Implementation
    New England Historic Genealogical Society May 2017 - Jul 2018
    Boston, Ma, Us
    Project Manager for organization-wide CRM Implementation• Replace Sage50 with Tessitura CRM• Consolidation of existing tools• Integration into complicated web ecosystem -Ecommerce platform -Custom tool for real-time validation -Access to multiple genealogical databases and subscription services -Token validation to/from outside web resources• Risk Management for high-visibility web transition
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  • Museum Of Fine Arts, Boston
    Tessitura Implementation Project Manager
    Museum Of Fine Arts, Boston Jan 2015 - Nov 2016
    Boston, Ma, Us
    Tessitura CRM System Implementation • Replace Paciolan Ticketing System (9 months to completion) • Replace Enterprise Fundraising System (12 months to completion) • Web Purchase Path Implementation • Custom Reporting • Application Administration Benchmarking and Strategy Planning • Complex Project Management ○ Cross-Functional Team Management ○ Risk Assessment & Mitigation ○ Vendor Management ○ Communication Strategy
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  • Boston Ballet
    Project Manager, Digital Development
    Boston Ballet Aug 2015 - Sep 2016
    Boston, Ma, Us
    Website Redesign & DevelopmentAncillary Systems Selection & Implementation: Content Management System, Digital Asset Management System, eCommerce Solution Selection, Launch CoordinationCommunications StrategySystem Lifecycle Planning
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  • Made Media Ltd
    Consultant
    Made Media Ltd 2014 - 2015
    Birmingham, England, Gb
    Client/Project List:Signature Theatre, VA: Website Redesign, CRM Integration and Purchase Path ImplementationCenter Theatre Group, LA: Rebranding, Website Redesign with CRM integration
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  • Jca
    Senior Consultant
    Jca 2003 - 2014
    New York, Ny, Us
    Worked for over 10 years serving non-profit clients across the US and Canada. Specialized in digital development, business process analysis, CRM implementation and technical project management.Client List:92nd Street YAmerican Museum of Natural HistoryArizona Science CenterCarnegie HallChildren's Hospital Trust, BostonJazz at Lincoln CenterSegerstrom Center for the ArtsStratford Shakespeare Festival of CanadaPrior to joining JCA, worked as an independent events consultant for various arts organizations in the northeast (José Limón Dance Foundation, Trisha Brown Dance Company, the London Symphony Orchestra). Previous professional experience includes positions at the New York Philharmonic, American Ballet Theatre and Carnegie Hall.Holds a Bachelor of Arts in Political Science from NYU and a Post-Graduate Diploma in Theology from Kings College London. Project Management Professional, Agile Certified Practitioner, Certified Scrum Master
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Allison Fippinger Hamilton, Pmp, Cmp, Csm, Pmi-Acp Education Details

  • King'S College London
    King'S College London
  • New York University
    New York University

Frequently Asked Questions about Allison Fippinger Hamilton, Pmp, Cmp, Csm, Pmi-Acp

What company does Allison Fippinger Hamilton, Pmp, Cmp, Csm, Pmi-Acp work for?

Allison Fippinger Hamilton, Pmp, Cmp, Csm, Pmi-Acp works for New York City Ballet

What is Allison Fippinger Hamilton, Pmp, Cmp, Csm, Pmi-Acp's role at the current company?

Allison Fippinger Hamilton, Pmp, Cmp, Csm, Pmi-Acp's current role is Change Management / Enterprise Transformation / Complex Program Management.

What schools did Allison Fippinger Hamilton, Pmp, Cmp, Csm, Pmi-Acp attend?

Allison Fippinger Hamilton, Pmp, Cmp, Csm, Pmi-Acp attended King's College London, New York University.

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