Allison Johnson, Mba, Cpxp Email & Phone Number

Waconia, Minnesota, United States

* Responsible for facilitating and coordinating organizational quality improvement efforts. Part of a team responsible for delivering $750,000+ in annual cost savings.* Provide project structure and support through the entire project lifecycle, with a focus on measurement, data analysis, and improvement strategy design. * Manage a portfolio of improvement projects ranging in size from single-department to systemwide. * Provide advisory support for goal setting and measurement in alignment with the organizational strategic plan, including interpretation of data in a meaningful way. * Coach and advise leaders at all levels of the organization on improvement and change management strategies. * Evaluate and submit regulatory quality data reporting (Core Measures and MNCM). * Influence change and process improvement with a soft and approachable tone which matches the values of the organization while maintaining a focus on quality outcomes and reduction of waste. * Serve as quality advisor to the Cancer Service Line; Pharmaceutical & Therapeutics Committee; and Transfusion Committee, and participate on the Internal Audit Committee.

Minneapolis, Mn

* Provide advisory support and process improvement for organizational transformation aimed to improve the experience of care* System office liaison to senior leadership teams of Allina’s East Region hospitals (United Hospital, Regina Medical Center, and River Falls Medical Center) and Phillips Eye Institute, and provide support to site leads at these facilities in their use of improvement tools and methodologies* Work closely with business unit leadership to influence change as needed* Serve as process and data expert for hospital patient experience initiatives, including bedside shift handover, nurse leader rounding, provider shadow coaching, and use of comfort menus and common language toolkit* Co-develop system-wide provider shadow coaching program aimed at training employees to effectively coach providers in improving their communication skills* Advise leaders at all levels of the organization on appropriate use of measurement tools and metrics to inform their improvement strategy decisions * Collaborate with stakeholders across the system to implement and execute on patient experience initiatives that meet system-wide strategic priorities * Educate others on key service behaviors to be exhibited by Allina Health team members by listening to the voice of our patients, and through research of best practices * Appropriately analyze and present patient experience survey results to stakeholders across the organization to promote opportunities for improvement* Lead workgroups through evaluation of current state analysis, opportunities for improvement, outcomes/future state identification, measurement, and project implementation * Ad hoc process improvement support and education of lean improvement methodology and tools * Create education/training tools where a gap exists between a needed system perspective, and current tools or training

Bolingbrook, Il

A remote advisory position responsible for the following: * Manage print ad campaigns with responsibility for publication research and selection, remotely facilitating weekly status meetings and project management, and vendor selection and contract management* Recommend business development opportunities to senior leadership team* Lead strategic initiatives including vision and mission statement creation; skills gap analysis and forecasting; brand promise definition; and apprenticeship program development* Perform website metrics monitoring and reporting, and advise leadership on opportunities for optimization based on demonstrated site visitor behaviors

Bloomington, Mn

* Managed multiple improvement projects, including all aspects of project management with direct accountability for project execution and success* Provided group facilitation, process improvement consultation, data collection and analysis, report/measures development, and problem solving while coaching teams to accomplish project objectives with limited resources* Acted as quality advisor on corporate strategic projects and partner with senior leaders* Project managed the Make It Ok! campaign, working directly with the Senior VP of Government and Community Relations and partnering with NAMI leaders to reduce the stigma of mental illness through community outreach, resources, and ads* Coached and supported five EBAN teams working to reduce optimal diabetes care disparities between white and non-white populations* Project managed and coordinated resources for shared decision making pilots at multiple clinic locations for PSA screening and VBAC; interfaced with Epic build team to translate end user needs into SmartSets and Lists* Project managed the creation of a centralized INR dosing clinic, which together with its Park Nicollet counterpart will serve over 9,000 patients on Warfarin* Facilitated and coordinated the diabetes, hypertension, and vascular care expert panel, and maintained all system-wide measurements for these conditions

* Taught and supported quality improvement concepts, tools, and methodologies, demonstrating competency in successful project management while developing superior quantitative and qualitative reasoning, and group facilitation skills * Supported five VPs in defining, scoping, and execution of quality improvement projects, including resource coordination and support and coaching of teams in the appropriate use of lean tools and concepts* 18-month lean certification track based on the Shingijutsu Global Consulting model completed May 2012; capstone A3 completed on feedback process for Park Nicollet’s kaizen education/training* As part of a five-person team, coordinated, led, and/or facilitated 50+ lean process improvement projects annually including kaizen events, 3Ps, 5S, value stream mapping, daily management board development, and time observations/percent load chart creation and analysis* Facilitated, coached, and provided technical support to work teams during the Epic Operationalization Project, an intensive organization-wide initiative to evaluate 700+ workflow context diagrams in terms of people, process, and technology in support of ADKAR change management; participated on the Epic go-live swat team for prioritization of critical issue resolution* End-user training and experience in Epic ADT and ASAP modules as well as translation of end-user (doctors, care teams, business owner) needs to technical teams for build improvements * Co-led Epic Optimization team to implement HOD global standing orders (DME, surgical, and IP); external lab resulting and accompanying policy; ABN process clarification and communication; and verbal orders policies* Supported and facilitated ICD-10 readiness team to develop cost models for team member training back-filling, and implementation and change management considerations and timeline along with talking points for executives and other communication tools and visuals

* Daily management of 24/7 Admitting & Registration Department with 18 direct reports* Spearheaded project management of inter- and inner-department projects from design through implementation facilitated by in-depth knowledge of department systems, processes, and roles* Improved staff productivity by 18% in the first six months through reduction of process waste, focus on quality, and by revitalizing and rebuilding a previously struggling team* Mentored and cultivated new leaders through team building and onboarding, and by increasing team leads’ responsibilities

* Forecasted estimate and reimbursement insurance payment data for patients by interfacing directly with payors* Designed and implemented standard work to ensure consistency and reduce errors* Provided financial assistance information and assessment to patients when needed and arranged payment plans in addition to pre-payment for non-covered procedures or services* Registered emergency center patients and hospital outpatients in a timely, courteous fashion with acute attention to detail, verifying demographic and insurance information in a fast-paced environment where critical thinking skills and adaptability are key

Register EC patients and outpatients and admit inpatients in prompt and courteous fashion with acute attention to detail. Review and verify critical demographic and insurance information so claims are processed correctly the first time and reduce rework by downstream systems.

Direct all junior high band activities including lessons, rehearsals, concert prep and performance, music arrangements, and assistant director/accompanist for junior high musical.

Maintain studio of 15+ private students. Piano and clarinet taught at beginner through advanced levels; beginner through intermediate levels taught on voice, flute, alto sax, french horn, trumpet, baritone, and percussion.

Taught general music classes for all grades K-5. Directed and accompanied junior high choir. Directed both 4th/5th grade and junior high bands. Developed K-5 music curriculum. Adapted, arranged, directed, and accompanied K-5 Christmas program.

Accompany beginner and intermediate ballet classes

Daily management of 20+ team of student employees who staff the University computer labs. Responsible for conducting interviews and making hiring suggestions to department manager; onboarding; maintenance of department website; assist team members in resolving technical issues for computers, printers, and scanners; develop and implement assessment rubric for tech support staff.

On-call/casual substitute teacher for Champaign schools, K-12, in English, math, science, Spanish, and PE.

Provide network administrative and customer support for a small local ISP. Responsibilities include tech support via phone and email; front office management; account management and collections.

Mba

Ma, Music Education, English

Activities and Societies: James Scholar, basketball band, UIUC opera/theatre department accompanist, studio accompanist for UIUC dance.