Ensure guest safety by observing behavior of each restaurant guest and how much they have had to drink.Receive reports of guests that have consumed excessive alcohol and ensure guests have appropriate means of transport.  Know the recipe for all signature cocktails.Check each cash drawer at the beginning and end of each shift.Resolve guest issues.Assist all employees at restaurant through any issues that arise.Perform critical checks of kitchen to ensure food is safe.Community outreach to improve store rapport. Gather store information on number of employees at various locations. Gather and analyze data on price of goods at various competitors. Plan and host social events for restaurant. Recruit new hires for restaurant. Train new hires to ensure they can perform their various duties. Serve guests and ensure they enjoy their dining experience.

Works with GM to address recruiting opportunities and needs.Travel to all New Store Openings.Ensure that all required certifications are maintained and documented.Be involved in manager meetings when applicable. Identify new Front of house trainers and certify them in their positions.Identify and support New Store Opening trainers. Support local management teams with all new trainees and help validate training. standards  Identify and develop Trainers into future Front of House Training leads.Conducting and executing appropriate training methods (webinar, on the job training, workshops) and giving guidance to employees as requested.Identifying training needs and identify skills or knowledge gaps that need to be addressed for new and existing employees.Gather feedback from team members throughout the shift, workshops, etc.Maintain updated curriculum database and training records and provide feedback to management with data analytics of the restaurant.Ensure training is executed at a high level and 100%.Conduct quarterly workshop meetings (bar, presentation) – per market.Conduct two Train the Trainer certifications/recerts per year – per market.Ensure that Twin Peaks staff and trainers are trained using the proper training methods to meet or exceed Twin Peaks standards.Develop methods to monitor staff training progress and enhance training of staff.Provide support to ensure training materials and platforms are used to their fullest potential to provide the ultimate guest experience.Manage and support the implementation of all training related activities in regional market.Participate in the evaluation of any project by leading post-project evaluations and lessons learned – communicating with local management and appropriate leadership.

- Collect guest information for marketing and promotional materials- Survey guests on their park experiences- Interact with park guests to learn more about their visit to Universal Studios- Assist park guests with directions or information regarding the parksCompile survey information for analysis in the Park Operations and Marketing Departments

Internship Program in the entertainment industry amidst multiple venues as a lifeguard, park greeter, and attractions operator focused on learning skills in- Customer Service to make sure guests’ needs are met and have a magical experience- Business Operations to understand the business model of the company- Various Park Operations to know how each park operates similarly and differently- Peer to Peer Cooperation to work together making the internship a challenging success- Park Safety at all Disney Parks to include both water parks• Cast Engagement & Human Resourceso Learn and recognize the exceptional role that Human Resources plays in developing employees and cast members.- How Human Resources approaches recruiting, training, and retention while balancing the diverse needs of this work force.- Learning how a company has diversity and inclusion between gender, race, religion, ability, social orientation, class, education level, and occupation.

- Responsible for exceeding customer expectations.- Prompt and attentive service in a friendly manner.- I have extensive knowledge of the food and drink menu to recommend, upsell and reinforce the customers’ orders. - Assisted with the assembly of prepared food and condiments following Bloomin’ Brands standards, check orders for accuracy and review those orders with the guest prior to handoff to ensure satisfaction. - Team player by assisting throughout the restaurant by bussing tables, delivering food and beverages ensuring that every opportunity to WOW a customer is completed.

Open and closed rides.Performed Safety checks on rides.Performed safety sweeps in open water.Made sure the guests were satisfied.

To receive, and deliver food to customers, and communicate to them.