As an IT professional with a rich history of fostering technology adoption and driving change, I've dedicated my career to bridging the gap between complex IT solutions and user empowerment. My journey began in the trenches of technical problem-solving and evolved into strategic roles at Microsoft, Alcoa, and Seer Strategic Solutions, where I translated cutting-edge technology into user-friendly tools and processes.At Microsoft, I've been at the forefront of IT adoption, leading initiatives that have reshaped how users interact with technology, ensuring seamless transitions and robust change management strategies. My efforts have not only increased productivity but also cultivated a culture of innovation and continuous improvement.During my tenure at Alcoa, I spearheaded projects that revolutionized our approach to user enablement, turning potential disruptions into opportunities for growth and learning. My strategies were instrumental in achieving significant milestones, such as completing the global migration from Skype to Teams.With Seer Strategic Solutions, I embraced the challenge of transforming businesses by aligning IT capabilities with corporate vision, driving change that resonated across all levels of the organization.A few of my significant achievements include:- Leading a cross-functional team to a successful enterprise-wide software deployment, resulting in a 40% increase in operational efficiency.- Developing a comprehensive training program that accelerated the adoption rate of new systems by 70%.- Helping a customer to increase growth across the Microsoft Teams stack. The growth achieved was greater than any other US customer account in the first half of 2022.I have been assisting Small Customers with their M365 tenant administration. Including Security, Compliance, Intune Enrollment and policy configurations to meet CMMC certification.Looking ahead, I aspire to leverage my expertise in IT adoption and change management to tackle global challenges. I aim to contribute to initiatives that not only advance technological frontiers but also promote sustainable and inclusive growth. By fostering collaboration and nurturing talent, I am committed to shaping a future where technology serves as a catalyst for positive change and empowerment.
Listed skills include Vendor Management, Project Management, Business Process Improvement, Customer Service, and 13 others.