Allison J. Dickinson Email and Phone Number

- One-person shop responsible for all communications and marketing content for 370-student independent school, including strategy, graphic design, video production and editing, photography, social media, and writing and editing copy- Spearheaded and implemented comprehensive integrated communications plan around school leadership transition and search for a new Head, closely advising school leadership and Board of Trustees on messaging cadence and tone- Designed and wrote biannual magazine and weekly e-newsletter, including concept, interviews, layout, writing, photography, editing, and project management- Managed school’s social media presence on Facebook and Instagram, driving interest and enthusiasm from a diverse range of constituents (including prospective, current, and alumni communities)- Designed graphics and collateral for event promotion - Managed website redesign project, which resulted in on-time, on-budget delivery of a modern, fun, mobile-responsive site that mirrors the school’s vibe- Maintained website content, navigational structure, and appearance through a Blackbaud CMS- Wrote and edited engaging copy for magazine and e-newsletter articles, web pages, and fundraising materials- Managed relationships and projects with website vendor (Blackbaud) and local printers- Shot and edited fundraising and marketing videos and gifs (from funny music videos to serious interview videos and more)- Photographed school life and special events, providing a robust archive of quality images for fundraising and marketing materials- Designed school apparel and partnered with business department on apparel inventory, sales, and management

Wrote and edited copy for acknowledgement letters, newsletter articles, social media posts, department web presence; designed and sent mass email communication to donors; represented department on station's Facebook and Twitter during on-air fundraising campaigns and for special initiatives like #GivingTuesday; managed website copy and design edits; represented WAMU in Combined Federated Campaign (CFC) efforts; planned donor events, managed event volunteers, and live-tweeted event programs; managed donor acknowledgement process.

Authored and edited communication materials, including case statements and donor brochures; developed strategies for mass email marketing and social media presence; assisted with strategy, management, and communication for major donor events of up to 250 guests; managed donor acknowledgement process; managed relationship with database team and provided technical assistance (Word, Excel, Lotus Notes, database) for a team of eight; supervised one student intern; managed department hiring of work-study students and interns. Promoted from Administrative Assistant.

Crafted and graded quizzes, prepared in-class activities, facilitated discussion, and managed communication with graduate and undergraduate students for course taught by AU Broadcast Journalist in Residence/WAMU Program Director Mark McDonald.

Managed a growing portfolio of telephone accounts for businesses; first point of contact for customers; prepared and monitored conversions; managed work orders, repair issues, and billing inquiries; troubleshot for and supported customers in English and Spanish; earned five peer- and management-nominated Employee of the Week awards.

Supported 13 account managers with an average of 17,000 telephone lines per person; created customized weekly activity reports for clients; created and monitored work orders; specialized in streamlining processes to complete projects quickly; also delegated projects to and trained two coworkers at different intervals.

Designed and implemented new process to expedite new employee training; took ownership of and streamlined daily analysis of long distance code reports; as a result was selected to author training materials and train two coworkers upon my promotion.

Bilingual position: Spanish/English interpreter and translator for school of 200 students; first point of contact, on-call 24 hours for all concerns and inquiries; transportation manager; school nurse. Identified resources for families dealing with homelessness and hunger; managed relationship with third-party busing company, including schedules and supervision; translated weekly newsletters, homework assignments, and written communication; edited school website, grant proposals, and promotional materials; consistently exceeded expectations on performance reviews.

Bilingual position: Crafted and served high-quality beverages while ensuring minimal waiting time and consistent, customer-focused service; accurately managed cash and card-present point of sale transactions manually and using Micros Systems; created and promoted drink specials and events; maintained bar and liquor supplies; fostered positive environment for clients.

Bilingual position: Spanish/English interpreter at an inbound call center serving many major U.S. corporations; performed and facilitated consecutive interpretation for customer service-level calls for such industries as auto insurance, hospitality, roadside assistance, utility providers, and banking corporations; exceeded expectations on performance review and was selected to train other employees on company best practices.

Spanish position: Co-directed intensive musical/theatrical summer camp for 40 children ages 5-13; translated script; created lesson plans for and taught leveled acting technique classes; directed musical and dance production; managed rehearsals and classes in acting and instrumental music.

Bilingual position: Crafted grant proposals, press releases, and promotional materials; stage-managed show recognized for its artistic boldness at the third-largest Fringe festival in the country; organized and managed rehearsals, meetings, and communication between directing, producing, acting, and technical teams.

Ensured positive customer experience through timely and enthusiastic service; accurately managed customer orders and point of sale transactions using Aloha POS.

Bilingual position: Wrote and filmed a movie in Spanish; led dynamic activities to teach Spanish and facilitate cultural exchange with children ages 5-11.

Created lesson plans for and taught Spanish, crafts, drama, cooking, and other classes to groups of 4-15 children ages 5-13; began as a volunteer and earned position in teacher training program.

Spanish position: Developed and coordinated community-based initiatives with themes of health and the environment in conjunction with local organizations. Coordinated with local clinic to start sexual education program for teens, taught visual and performing arts classes for children, facilitated student arts projects including community performances and murals, and authored a popular outreach program to educate young children about sexual harassment.