Allison Keith Email & Phone Number

Hamburg, Germany

As Head of Product and Operations at ItsMyCargo, I led the charge in crafting the company product roadmap in accordance with growth goals with a customer focused mindset. Leading design team and product funnel, including resources on the front end, to support lean development principles. Product - market fit is key objective result. Operationalizing company strategy, in the interest of optimizing workflows, resources, employees, and systems to complement IMCs strategies for hyper growth. Leading the customer success team to be the voice of the customer within the organization, advocating for actions that result in customer success and company profitability, jointly.

Hamburg Area, Germany

Lead onboarding and customer success departments in the goals of reducing churn, increasing time to value for onboarding time, and increasing NPS for all end users and customers. Increasing transactional revenue of overall tool usage and customer adoption were the key indicators of success, and we succeeded with increasing these metrics by over 60% year over year, and a reduction on onboarding time of the software of 70%.

Optimized KDF order quantity recommendations to leverage new pricing tiers to save over $200,00 annually, reduced instances of detention in warehouses for cost savings of $50,000 annually, and developed lean management principles through Six Sigma training.

Nashville, Tennessee

Developed supplier scorecard systems for Latin American and African suppliers; created and implemented warehouse processes; assisted in new warehouse layout and design; spearheaded new packaging overhaul.

Greater Atlanta Area

Private Equity GroupDefined acquisition and divestiture contract scenarios; rendered Access queries to utilize in executive summaries; performed financial analysis on private equity firms to assist in contract creation.

Greater Nashville Area, Tn

Managed A/P, tracked job costs, developed a comprehensive understanding of QuickBooks and Microsoft Excel, and served as liaison between clients, vendors, and employees.

Brentwood, Tn

Developed proficient skills in data entry and customer relations, gained basic clerical skills, and refined knowledge in custom home building expertise.

Master Of Science - Ms, Global Supply Chain Management

Hamburg, Germany Key courses included Transportation and Distribution, Demand Planning and Forecasting, and Economics of Business.

Master Of Science Supply Chain Management

Education record

Shanghai, China Key classes included Operational Research, Logistics and Supply Chain Management in China, Management and Information.

Bachelor Of Business Administration (B.B.A.), Supply Chain Management - Dual Concentration With International Business

International Business/Trade/Commerce

Barcelona, Spain Key courses included Doing Business in Emerging Markets, International Economics, and Operational Management in Spain.