Administrative Accounting Manager | Billing And Collections
Rhode Island Resource Recovery is a quasi-public agency whose mission it is "to provide safe, environmentally compliant, clean and affordable solid waste and recycling services for the Rhode Island community".Managed all phases of the accounts receivable function and oversaw the scale house department. Established performance metrics and initiatives based on process improvement reviews and analysis. Negotiated payment plans with delinquent accounts and credit hold customers. Collaborated cross functionally and served as SME for all stakeholders.• Co-partnered on AR strategy design; resulted in reduced credit risk and decreased DSO by 11 days within first year• Instituted pre-billing audits; increased accuracy to 99% across all customer categories• Trained team members on applications, procedures, and problem-solving skills; boosted productivity an estimated 15%• Improved process timeline, review and execution of $20MM in commercial solid waste contracts resulting in 100% COI (Certificate of Insurance) and tonnage compliance