Allison Hill Email and Phone Number

Responsible for the set up and maintenance of the customer master data in SAP for approximately 300 direct sales accounts with collections/allocations and reconciliation of approximately $80M ledger. Provide strong administrative support, system knowledge and basic IT assistance to Business Managers and the customer service team. Implementing administration/accounts policies & procedures to improve efficiency.Building strong ongoing customer relationships, problem solving customer billing issues, non-delivery and enquiries. Liaising between Credit Risk/reseller and business managers to ensure proper communications and reporting practices.Achievements ♦ Established excellent supportive working relationships with customers, business managers and team members, building a desirable network of experience and knowledge through the use of strong communication and influencing skills.♦ Successfully developed The Tank Customer Service SharePoint Intranet site rolled out nationally advertising who does what in Customer Service.♦ Reduced actual yearly overdue percentage from 3.20% to 1.78% making cash flow more efficient.♦ Retrieved over $100K of historic debt providing a solution between credit risk, reseller and customer which resulted in the debt being paid in full after several months of unresolved issues♦ Stepped up by covering for customer support staff shortages for over 6 months♦ Undertaking a process improvements project for implementing an automated payment allocation system which can potentially improve accuracy, be time-saving and cost effective and improve the customer experience.♦ Currently developing a user friendly SAP persona for master data maintenance and creation of accounts. ♦ As Charity Champion I have organised various fundraising events including monthly sausage sizzles, Pink Ribbon Day and Fatality Free Friday at Banksmeadow, managing staff, organising BBQ’s and roosters for collecting donations at Sydney domestic terminal, raising over $8K.

Responsible for office administrative duties, handling incoming / outgoing calls, correspondence and filing. Daily billing, collections/banking and allocation of payments. Assistance to all impacted departments to ensure proper communications and reporting practices. Building strong ongoing customer and sales representative relationships. Releasing sales orders for credit risk customers after securing payment, arranging payment plans and personal guarantees. Creating month end sales and budget reports. Liaising with suppliers ordering stationary and kitchen supplies, preparing for board meetings, staff travel bookings and resolving IT issues.Due to a small office environment and extensive company knowledge it was imperative to work outside the boundaries. Achievements ♦ Coordinated projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines. ♦ Key User team member for transfer of the business system from Business Manager to SAP♦ Risk analysis, set up and maintenance of approximately 800 active customers in SAP master data♦ Daily problem solving, technical and customer related.♦ Implemented administration policies & procedures to improve efficiency.♦ Reduced 75% of paper mail by establishing email contacts and sending all invoices, statements and dunning letters by email.♦ Liaison between all impacted departments to ensure proper communications and reporting practices♦ Experience in assisting the coordination of yearly stocktake procedures nationally.