Allison Johns Email & Phone Number

Independence, Ohio, United States

Cleveland, Ohio, United States

• Operated as the point of contact for assigned customers.• Developed and maintained long-term relationships with key accounts.• Managed projects within client relationships, working to carry out client goals while meeting company sales objectives.• Identified new business opportunities to grow existing client accounts.• Coordinated with Enterprise Sales Team to ensure consistent service across accounts.• Collaborated with Enterprise Sales Team to reach prospective clients.

Cleveland, Ohio, United States

• Concierged and handled customer service requests from the Hotcards.com website.• Built product/industry knowledge.• Relationship building with key vendors. • Coordinated logistics with shipping manager.• Managed deadlines and order processing.

Mercedes-Benz Of North Olmsted

• Assist customers, build relationships and schedule high quality dealership appointments to purchase New and Pre-Owned vehicles.• Handle incoming customer inquiries from phone, email and online chat channels. • Interact with CRM software, processing activities, documenting contacts and adhering to customer follow-up schedules.

North Olmsted, Oh

• Responsible for overseeing the dealership’s website content and act as the liaison between the dealership, marketing company and website provider.• Support daily content creation and implement social media marketing initiatives, including but not limited to promotions, events and client experiences. • Monitor all incoming client experience reviews and generate responses on behalf of the dealership.

Mercedes-Benz Of North Olmsted

• Maintain training standards for new product launches and technology updates.• Ensures vehicle is in excellent condition prior to client arrival.• Spends necessary time with each client to thoroughly explain the features of their new vehicle.• Take complete ownership of clients' experience with the goal of creating life-long positive memories.

Mercedes Benz Of North Olmsted

• Extend the after-sales presence of the dealership and the Mercedes-Benz brand. • Implementing service and marketing initiatives for active customer acquisition.• Responsible for making appointments over the telephone - provide essential preparation for the personal appointment between the client and the service advisor.• Ensure the quality of the entire customer-oriented service process by scheduling and reserving a loaner car.

Mercedes Benz Of North Olmsted

• Serve as first point of contact to provide prompt, courteous and knowledgeable assistance to clients and vendors within a high-volume environment. • Provide personalized service for special requests, customer complaints and confidential transactions. • Manages all logistics based on staff schedules and work plan. • Maintain customer reception area to ensure a positive and seamless experience.

Beachwood, Ohio

• Work closely with Marketing Director to develop marketing plans, release ticket pricing, coordinate on-sale dates to promote upcoming tour dates, fan events and CD releases. • Co-create branded emails including ticket sales, add-on promotions and customer loyalty along with digital content for www.JimBrickman.com. • Serve as nationwide brand ambassador and primary coordinator of catering and merchandise sales for Jim Brickman Tours. • Coordinate and execute a dynamic social media strategy to increase fan awareness. • Communicate with nationwide businesses to plan and implement local promotions. • Manage all product distribution and interactions with external customers.

Beachwood, Ohio

• Grassroots marketing to compile background research to target potential partners. • Edit and maintain database records of music catalog, contacts and media clippings. • Proofread email campaigns, press releases and other written content as needed.

Master Of Business Administration (Mba), Marketing/Marketing Management, General

Bachelor Of Science (Bs), Marketing And Management, Cum Laude