Allison Kleinhen Email & Phone Number

San Diego, California, United States

- Strategically set a plan for outreach to over 5000 customers worldwide.- Develop outline for customer feedback calls to capture customer sentiment, performance metrics, pain points, and wish list items.- Present trends in customer pain points and offered solutions to areas for improvement in presentation to executives and wider sales team.- Emphasize importance of a product roadmap and keeping customers apprised of what is in the works and what is on the horizon for our solution. - Escalate issues to the engineering team and coordinate calls with team members to find the customer a solution.- Spearhead technical documentation to be consistent in formatting, tone, and appearance- Ensure integration documentation is aligned with information from our latest software version and the latest data from our integration partners.- Scrub CRM contact lists to ensure sales contacts are properly categorized, assigned, and that their contact information is up to date.- Connect with old leads and contacts to identify whether our solution could be a fit for their organization.- Transition leads with interest in our solution to our sales team via warm introductions.- Assist in obtaining warranty renewals on customer calls.- Reconcile past due revenue for any customers via direct call and email follow up.- Strategize with customers on how they could get more out of our solution.- Upsell newest technology and demo to partners to reach a wider circle.- Cold outreach to industry sales leaders to inform and spark interest in how our solution can meet their needs.

San Diego, California, United States

Manage client accounts for a leading provider of software and data analytics to the multi-family real estate industry. Focus is to enable the platform to improve operating performance and increase capital returns. Client solutions include reporting on their SEO, social media, paid advertising, reputation, and brand awareness performance.● Manage, renew, and upsell prominent national property management company portfolios valued at $1MM+ in annual recurring revenue.● Exceed expansion goals by 10% quarterly.● Strategize with sales, engineering, and digital teams’ long-term expansion opportunities based on measured client performance, budget, and anticipated needs in the fiscal year.● Advocate client needs and brainstorm enhancement requests with internal product teams.● Lead and coordinate quarterly business reviews, highlighting the client’s portfolio performance, opportunities for growth, and products that will help continue the portfolio’s success.● Collaborate cross-functionally with digital team to proactively identify campaign strategies that align with client’s expressed goals and timelines.

Greater San Diego Area

Greater San Diego Area

Managed client accounts for a provider of SaaS ecommerce to online retail. Focused on the user experience, integrations with existing ERP systems, in the B2B/B2C space. - Managed on average 40 enterprise and small business clients in various industries including: beauty and health, automotive, food, and interest-based. - Exceeded client retainer quotas of $10K-100K monthly through value-add projects developed through strategic conversations with the client’s executive team. - Worked cross-functionally with project management and development teams to create clear statements of work with defined project parameters. Projects ranged from interactive subscription service features to ERP integrations.- Organized project priority and voiced client expectations and concerns in weekly sprint planning.- Advocated for client requested enhancements in roadmap planning.

Greater San Diego Area

Managed client accounts for multi-location brands online reputation and social media strategy. Focused on providing the means and knowledge to deploy and scale successful localized franchise marketing programs for national brands. - Onboarded new clients and expansions on monthly basis.- Managed $80K+ in monthly recurring revenue.- Led business reviews demonstrating portfolio growth quarterly along with areas for opportunity.- Escalated and translated feature requests and bugs to development team.- Minimized quarterly churn to less than 2%- Analyzed client data reports to ascertain renewal risk while assessing account trends.- Increased monthly revenue by demonstrating product value through curated use cases.

San Diego, California

Greater San Diego Area

Managed client accounts for a provider of SaaS solutions in the financial market arena. Focused on content development and online presence design.- Supported 100+ clients in lead generation strategy for online presence.- Consulted on website design and content, including any costs associated with custom development work.- Managed productivity and workflow between internal teams associated with client projects.- Generated new leads for Sales based on client referrals.- Maintained open communication by presenting regular updates on project status to customers.- Managed client expectations in regards to project schedule and deadline creep.

Greater San Diego Area

• Assisted clients with service requests regarding their inbound marketing tools and website. • Possessed extensive knowledge of the company's CMS and supplementary marketing campaigns tools. • Educated clients on inbound marketing tools and participated in online meetings to ensure clarity of use and to answer any outstanding questions. • Maintained a customer satisfaction rating above 97%.

Greater San Diego Area

• Created a personalized experience for clients via customer service and sales. Interacted with English and Spanish speaking clients on a daily basis. • Consistently exceeded monthly sales goal for the Old Navy card, performing within the top 5 employees. • Closed sales with both English and Spanish speaking clients. • Started conversations with clients on the sales floor to build rapport and guide them to make selections that best fit within their preferences.

Greater San Diego Area

• Created promotional material for distribution in multiple channels (social commerce, offline advertising, PR).

• Acted as the voice for the Ad Club. • Composed all written material for the club and distributed this information via email, social media, and tabling events. • Acted as the point person for information at tabling events. • Took minutes at executive board meetings and strategized promotional plans with the team. • Kept connections with Ad2.

San Diego, Ca

• Recipient of the Outstanding Service Award. • Revamped the Ad Club's formatting to generate greater interest in the club's events. • Incorporated workshops and topic speakers into meetings on a monthly basis. • Increased club membership by 100% and meeting attendance by 600%. • Delegated tasks to members of the executive board. • Worked with executive board to generate meeting ideas along with promotional plans. • Collaborated in the managing and integrating of social media platforms. • Maintained event request correspondence.

• Managed social media profiles for the Skinny Gene project. • Interpreted page analytics to note what topics and posts received the best response. • Consistently scheduled designated content to post to page at times that showed to be more popular among page viewers. • Use inbound marketing by posting snippets of the organization's blog posts that would lead to the their website when clicked.

• Completed the Dean’s Trophy for a chapter of over 120 women. • Compiled mass amounts of data within excel documents, focusing on the five pillars of the trophy and how the women exemplified these traits. • Sent surveys, emails, and spoke personally with chapter members to obtain data. • Coordinated with officers to compile supplementary data for each pillar. • Raised awareness of upcoming on campus events and involvement opportunities.

• Taught any ceremonial or recruitment songs to the chapter

Bachelor'S Degree, Marketing

Activities and Societies: Ad Club, Alpha Delta Pi, American Marketing Association, Emerging Leaders

Education record

Activities and Societies: Cum Laude Society, Honors/AP, FBLA, Key Club