Our UAPe team bridges the gap between QA and the end user. We evaluate LinkedIn products, internal and external, consumer and enterprise, in order to provide our member perspective feedback on product flows, design, usability, etc. We work cross functionally on a multitude of products to make LinkedIn better for our members, customers and even our coworker. The issues we file along with the member perspective feedback we provide creates a better user experience for everyone. Internal employees can visit go/uape for more information or to request an evaluation!

I respond to member inquiries regarding their Mobile Application and SlideShare accounts. I accomplish this in a quick in efficient manner while creating an above and beyond member experience. I am the go-to for all mobile application related issues for GCO before they would need to get escalated to research. I am also part of a specialized team that handles inquiries on our new product launches. I get to work on these projects first hand before they are rolled out to the rest of the team to ensure members are getting the best first experiences.I teach and distribute the training for the applications queue and remain the point of contact when they need to reach out with questions. When issues go beyond my access to tools for research, I reach out to our Technical Escalation Specialists regarding known issues and finding workarounds for our members.

Utilize multiple tools to repair, research and resolve customer's issues; both hardware and software, and educate on resolutions as well as set proper performance expectations.Use trouble ticketing software to track and resolve issues and prepare reports for analysis of product failure trends and service ability issues.Provide support to customers on operational or maintenance aspects of equipment and serve as customer contact on service related problems.Perform "ReadyNow" services for the customer which includes: contact and picture transfers, basic use of phone calls, text messages and voicemail, email setup, application downloads and use, Bluetooth pairing, etc. Control inventory by receiving orders and adjusting out/sending defective items back to the warehouse. Perform extensive inventory management, product reconciliation, and loss prevention while reporting results to management.

Conducted call center performance assessments consistently to evaluate performance expectations and coached to meet the business needs and expectations.Collected information then assembled and correlated data with other TPG employees during our calibration assessments for proper grading discussions.Performed responsibilities assigned in conjunction with the calibration process to offer consistent and effective feedback to the clients to accomplish the best interest and common goals.

Completed gorilla marketing to local business' during the off season to gain sponsorship for the season. Produced the weekly Omaha Beef coaches show with Mikel Severe on 1620 The Zone by setting up segments and pre-screening players for interviews. Coordinated promotional and entertainment activities before, during and after games and executed all on-field promotions and special events.Set up home venue so the facility was ready for the up-coming home game which included: hanging promotional signs, setting up and organizing the Pro Shop, handing out on hold tickets int will-call and passing out game day promotions. Ensure that media, players, coaches, staff, opposing team and opposing fans have needs met and were given proper information and instructions.

Worked for the Kodak Gallery account to troubleshoot customer issues on their website which included: password resets, issues uploading pictures to their online gallery, picture quality/resolution, misaligned photos, invalid coupon codes, etc. Answered calls and emails related to customer inquiries and provided a one contact resolution to the user. Collected account information, identified customer concerns, resolved the issue, educated appropriately and documented all interactions to the customer's account. Worked diligently to provide high quality support to customers which included timely follow-up to ensure customer satisfaction.