Provide project management services to support lcp design projects.

Investigated career transition from tech learning to environmental sustainability space. Focused on project management work certification.

- Created project plans, timelines, and assignments using Asana for Learning & Development Metaverse core team projects, which reflect the high-priority VR/AR business goals of the L&D team in 2023- Improved quarterly product reporting process for Scaled Learning team through creating process docs, project plans and clear assignments, reducing reporting time from 1 month to 2 weeks with positive feedback from XFN team- Scaled operational processes for manually-driven director+ learning product through efficiency analyses, data automation, and cross-functional partnerships, which reduced manual work time spent on product from 70% to 10%- Partnered with cross-functional team to improve quarterly product reporting process for Scaled Learning team through creating process docs, project plans and clear assignments, reducing reporting time from 1 month to 2 weeks with positive feedback from executing team- Continued support of DEI product operations from L&D Specialist role, vendor relationships, scheduling, and LMS setup for high visibility DEI programs that impact director+ audience and entire full-time employee population at Meta- Stabilized infrastructure for existing products by creating detailed process documentation

- Managed cross-functional task owners, vendors and timeline to create supplementary Women@ Leadership Day learning guide which reaches audience of ~17,000- Created and executed on project plan to rollout internal software solution to entire L&D org, impacting 40% of learning programs immediately and potentially all programs at Meta Supported change management of new solution cross- functionally across all organizations and stakeholders- Used Google Slides to design then led and completed training for L&D product specialists, external producers and facilitators- Continue support of DEI product operations from L&D Specialist role, vendor relationships, scheduling, and LMS setup for high visibility DEI programs that impact director+ audience and entire full-time employee population at Meta- Stabilize infrastructure for existing products by creating detailed process documentation

- Promoted within 6 months- Managed vendor relationship, LMS setup, operations and scheduling for white glove director+ program experience - Used Excel and Google Sheets to design, simplify and maintain tracking for learning curriculum which grew in completion by over 200% from Q1-Q3- Worked cross-functionally with data team to streamline and adjust survey delivery and reporting- Created and maintain cross-functional relationship with producing group for company-wide DEI learning series which impacts up to 80,000+ employees

- Planned sales training content with co-founders to match their vision, company mission and goals - Designed and developed online learning content using PowerPoint, Google Slides, and Adobe - Curated and adjusted existing content to meet newly agreed upon standardization goals- Partnered cross-functionally with creative designer and facilitators to hand-off and support their understanding of completed content- Created and adjusted measurable yearly and quarterly content goals to articulate a successful learning experience, including the creation of completely new learning courses starting in Q2 - Managed content calendar to ensure all training content and schedule are aligned with quarterly and yearly company goals - Project managed new consumer-facing product with the goal of serving thousands of participants over year-long courses, including website build, content calendar, and customer experience and certification- Chose and administered Learning Management System through which consumer-facing product will be delivered

- Oversaw operations management of between 6 to 8 summer programs with 1,425 weekly enrollments and 175 staff members- Founded Pleasanton program site in 2019, negotiated with school district for 50 scholarships to widen program offering to broader population and offset rental costs by around 50%- Sourced and signed 5 new external partnerships for hosting programs at 6 total program sites in two years, without whom we could not have held programs- Retained 80% of program director team from first to second year and 100% from second to third year- Re-designed Counselor-in-Training program, delivered proposal and budget to C-level leadership, managed curriculum writing, developed training for operations team- Utilize servant leadership, situational management techniques, and S.M.A.R.T. goals to manage team of program directors through weekly meetings and three evaluative conversations throughout season- Interview, assess, and hire 20+ program directors yearly- Manage pipeline of 200+ staff members using iCIMS - Facilitate weekly group interviews of up to 30 candidates resulting in the hiring 3,000+ staff- Deliver in-person trainings for teams of 60 staff, develop online trainings using LMS for 3000+ staff- Mentor peers and other organization members through voluntary 1-on-1 meetings- Collaborate cross-functionally with Marketing, Curriculum, People Ops, and Finance departments to achieve company-wide goals- Project manage the development and iteration of new and existing team and company-wide programs and standards yearly- Resolve sensitive customer service situations using Salesforce- Leverage performance management techniques to deliver feedback for continual improvement of programs, trainings, employee/employer performance- Lead monthly region gatherings to develop team identity and strengthen team relationship- Manage budget of $1.5M for region by regularly consulting profit and loss reports and adjusting spending

- Fostered growth of middle school and high school underrepresented, first-generation boarding students through creating routines, setting goals, and maintaining standards both in the classroom and dormitory- Sustained daily touchpoints with cohort of twelve students to ensure growth-mindset around academic successes and failures and stable physical and socio-emotional health- Provided academic support through tutoring and S.M.A.R.T. goal-setting strategy for grades 6-12 in study hall environment to maintain 100% Eastside high school graduation rate- Problem-solved with parents of cohort of twelve students regarding academic planning and behavioral issues- Collaborate with RF team weekly to discuss and redefine program standards and ensured communication and implementation of standards and changes to students, parents/guardians, and faculty- Lead and assisted in leading weekly coaching, tone-setting, and goal-setting meetings for entire girls’ dorm- Arranged plans and activities for weekend boarders, including budgeting for three daily meals, coordinating transportation, budgets, and schedules for off-campus events for between seven and forty students- Created and implemented taxonomy to reorganize 500 Residential Education documents in Google Drive and Dropbox

- Maintained task list and scheduling for principal- Contacted and vetted first-round applicants for part-time summer positions- Performed research for streamlining information intake systems for both students and incoming employees- Communicated and networked with Cristo Rey schools to compare and contrast operations

- Supported and collaborated with Admissions Director on daily issues, maintaining an organized work flow- Worked closely with Admissions Director to plan and achieve short- and long-term admissions goals- Managed student applicants database regularly using Microsoft Excel- Handled, sorted and organized over 1,000 student applications, including financial forms- Proctored student entrance examinations and facilitated intake processes involving guardians of students

- Managed team of ten writers; scheduling, content assignments, proofreading and feedback- Copywrote and copyedited content for websites and email campaigns- Collaborated with Marketing team for content idea generation- Utilized Adobe InDesign and Photoshop suites for template designs- Tracked and analyzed site traffic using Google Analytics- Executed campaigns to increase traffic to sites and improve page rankings- Tripled content production beginning in Q4 2013- Oversaw corporate website re-design and edit

- Coached middle school students in study habits and learning- Generated discussions in groups and instructed students individually- Encouraged students to ask questions and seek answers using critical thinking - Emphasized students’ use of learning tools provided to them by classes and peers

- Analyzed county-wide statistics and presented findings to Santa Clara County’s non-profit CEOs - Balanced multiple responsibilities, including projects with the grant application committee, Santa Clara County Social Services, Second Harvest Food Bank, and Coral After School Program - Researched and presented data used as “next steps” for Step Up Silicon Valley! campaign in creating an all-inclusive database for service providers