Senior Director Of Operations
CurrentMixbook empowers people to be creative and connect deeply with the ones they love. I try to help make that happen through ongoing operational excellence and delightful customer service.• Lead the global printer operations network and customer support team for all of Mixbook • Own print partner relationships from initial contract negotiation to daily operational metric management inclusive of operational performance, cost, and capacity commitments• Scaled Mixbook printer network and support team to support a 30+% increase in topline revenue since 2019 while maintaining COGS and service level targets• Launched strategically aligned new products and sustained existing products during the COVID 19 pandemic despite unprecedented supply chain disruptions and challenges. • Mentor and develop operations and support team members