Allison Macdougall Email & Phone Number

Montreal, Canada Area

Responsible for the development, growth and operation of the branch while maximizing profitability and customer satisfaction. Responsible for the recruitment, hiring and management of a team of office staff, sales consultants and installers, using key performance indicators and objectives to optimize performance. Responsible for the development of.

Boucherville

Analyse and report on each dealer's state of profitability in the parts and service operation, utilizing key performance indicators.Maintain 'best practices' or benchmark comparison database for each business activity.Report on each dealer's performance to zone, actual versus target and actual to benchmark data Support Field Staff in the development and.

Montreal, Canada Area

Oversaw new store openings, coordinating all activities from obtaining business licenses to opening days.Generated and analyzed performance reports for 45 corporate stores to ensure emphasis on key concerns. Managed leases for all corporate locations, including negotiating renewals & coordinating Branch moves.Assisted in preparing operations and marketing.

Overall responsibility for sales and profitability of North Shore, QC branch operations.  Increased yearly profitability by 18% Ranked No. 1 in company for customer service

Developed training for Inside Sales, Event Manager and Administrative Coordinator positionsDeveloped & implemented new compensation programs for corporate store employeesImplemented Net Promoter Score program throughout corporate stores.Coordinated all recruiting for corporate stores

Montreal, Canada Area

 Responsible for producing Profit and Loss statements. Responsible for accounts payable/receivable and reconciling bank statements. Maintained appropriate levels of inventory for all items required for facilities. Handled all inquiries & complaints from current and prospective customers. Managed schedules and booked all sales, installation and service.