Allison Mero Email & Phone Number

Lake Forest, California, United States

User Requirements: Collect user requirements and document in user stories. Review and confirm the designs and demos created for the user stories align and meet the request.User Acceptance Testing (UAT): Create Test Cases. Execute testing scenarios from start to finish to validate the user stories. Create and document defects when they arise. As defects are.

California, United States

**2021’s Indirect Sales’ Golden Muskie Award**

Foothill Ranch, CA

• 2020 & 2018’s Ethos Employee of the Year**Coordinate simple and complex installs for Cox Business customers.
• Selected to travel out of market, attend meetings and give input to ensure our market’s transition between programs went smoothly.
• Processed all new bulk video and bulk WIFI installs and changes in OC & PV. Later, also trained our project managers so they could process them going forward.
• Selected to attend weekly meetings to help test the process, workflow, ect… Show more **2020 & 2018’s Ethos Employee of the Year**Coordinate simple and complex installs for Cox Business customers.
• Selected to attend weekly meetings to help test the process, workflow, ect for new products that were being launched. Show less

Foothill Ranch, CA

• 2017’s CB Kickoff Award for Outstanding Support & Dedication****Attended 2017’s Winner Circle to Maui**Coordinate simple and complex installs for Cox Business customers.
• Project managed installations for TV, Insertions, Internet, WIFI, and Phone Services.
• Project managed installations that needed coax builds.
• Assigned special projects like decommissioning legacy equipment by contacting customers to explain, schedule and execute the cutovers.

Rancho Santa Margarita, CA

• Coordinated and organized the Go All Digital Project for Cox Business customers.
• Contacted complex video customers to schedule site surveys and installs to convert their cable service from analog cable to digital cable.
• Helped make processes, assisted in finding solutions, trained the new people hired to help with the project and took the lead on keeping everything organized and getting the customers the help they needed.

Rancho Santa Margarita, CA

Ensure scheduled residential, home security and business service calls and installs are responded to in a timely manner. * Precall customers for appointments* Modify routes* Make room on routes for escalated customers* Call customers to move up appointments to keep technicians busy and keep booking days out low* Constantly monitor and respond to emails*.

Rancho Santa Margarita, CA

Point of contact in the office for field technicians.* Modified work orders* Balanced accounts* Provisioned equipment* Troubleshoot provisioning problems or porting issues and either fix them or escalate to the appropriate groups via a ticket or phone call.* Notify technicians of system outages or problems. * Monitored email and either responded with.

Rancho Santa Margarita, CA

Monitored the Orance County, Palos Verdes and Santa Barbara systems for outages and planned repairs. * Initiated the appropriate personnel to resolve problems when they arose.* Updated necessary personnel with info on outages and planned repairs of when it went down, what services were involved, how many customers it included, when it was fixed, and what.

Rancho Santa Margarita, CA

I had a team of technicians that I assisted with routing needs, modifying work orders, provisioning equipment and troubleshooting.

San Juan Capistrano, California

* Cashier* Trained new people on registers* Covered in housewares when needed* Trained in the paint department * Trained on making key copies* Trained on forklift operatingMain location was San Juan Capistrano but for the later part of my career I also split my days at the Mission Viejo location.

Dana Point, CA

Worked the second shift alone selling chocolates and souveniers.* Cashier* Closed store and cashed out the register* Stocked candy and merchandise* Prepared orders for weddings, hotels and special events