• Manage over $6M with NRR consistently 119%+ each quarter. (FY ‘22 Q4: 119%, FY ‘23 Q1: 121.96%FY ‘23 Q2: 206%, FY ‘23 Q3: 153%)• Create strategic account plans for the top accounts to ensure renewal, adoption and expansion plays in collaboration with the Account Executive. • Map out Enterprise organizations and develop outreach plans to work on developing new relationships for each account.• Facilitate training and develop enablement plans to scale adoption across multiple divisions. • Help to build out best-in-class Customer Success team by developing renewal cycle communications playbook, leading QBR trainings, creating customer scorecards and running onboarding for new Enterprise reps.

Pavilion (formerly Revenue Collective) is a safe haven and private center for high-growth operators to achieve their professional potential with function-based communities for Sales, Marketing, Customer Success, Revenue Operations, General Operations, Finance, and soon to be many more.

• Consistently outperformed team retention goals by over 10% resulting in being presented with Top Retainer at Splash for 2020.• Worked cross-functionally with Marketing, Support, Product, Sales, Engineering and Finance teams on a variety of initiatives including go-to-market strategy for product launches, internal process alignment and more.• Recommended changes and improvements for products to leadership based on customer feedback and analysis of Enterprise needs.

• Managed team of 3-4 Senior Customer Success Managers focused primarily on Enterprise account success while managing 2 million dollar book of business. • Developed playbooks for objection handling, retention forecasting, and renewal process strategy in addition to weekly email templates to promote adoption, engagement and customer delight at scale.• Forecasted and reported on retention goals for Enterprise market to Executive team.

• Executed business reviews and strategy sessions globally resulting in best practice adoption plans for Enterprise clients to share with their organizations. • Worked in collaboration with Sales to execute strategic expansion efforts and drove these expansion opportunities as a trusted advisor for client champions who helped to foster relationships with additional teams within their organizations.

• Managed Mid-market and Enterprise book of business working collaboratively with Implementation and Education teams to successfully onboard all clients.

The mission of GET (Growing Emerging Talent) is to foster and cultivate a community of young professionals through partnerships and opportunities that accelerate the talents of emerging leaders throughout Metro Phoenix. Everything we do is designed for their encouragement, development and advancement. Check out our upcoming events on our website: http://www.getphoenix.org/.

• Work closely with affiliates in supporting marketing/communications efforts and delivering aglobal brand alignment strategy.• Provide training for affiliates on messaging, social media and storytelling culminating in the development of resources and best practice toolkits.• Manage and execute strategic social media and website plans to bring the brand to life in a unique and compelling way to grow the digital channels.• Develop all email marketing campaigns including copywriting, coding and list management.• Support fundraising initiatives including the execution of donor communications and campaigns including email, print, etc.• Monitor, measure and report on the effectiveness of communications through digital analytics and other key performance indicators.

•Trafficked workload for marketing department projects and acted as project manager for all incoming job requests to ensure projects met deadlines and the needs of target audiences.•Coordinated and developed internal communications.•Managed asset database system by obtaining all content for external/internal use ensuring all necessary rights, information, clearances and authorizations were secured. •Ensured quality control and edited all communications. •Performed administrative tasks including scheduling meetings, managing calendar of the VP, creating agendas, expense reports, booking travel, etc.•Developed and scheduled social media content.

Valley of the Sun Active 20-30 Club is a philanthropic, community service and social organization for professional women ages 21 – 39. We provide women with an opportunity for personal growth, friendships and leadership development, while improving the quality of life for the children in our community.Valley of the Sun Active 20-30 Club’s non-profit organization, Valley Kids Foundation has donated hundreds of thousands of dollars to local children’s charities since its inception in 1988. The Valley Kids Foundation 501 (c)(3) also underwrites several volunteer hands-on events designed to provide positive reinforcement and encouragement to children in our community who are facing various challenges.

• Planned and executed approximately 100 unique wish experiences per year for children with critical illnesses.• Coordinated all travel wish logistics including transportation, lodging and special activities for each trip.• Built and maintained donor and vendor relationships to stay under budget.• Coached approximately 200 volunteers each year on best practices and supervised interns.• Acted as point of contact during wish-related emergencies requiring development of multiple contingency plans and risk management skills.• Created itineraries and multiple deliverables for each wish experience.• Represented the Programs Department on a cross-functional planning committee for a 30th Anniversary marketing campaign.

• Utilized project management skills to create sales presentations for multiple sales positions throughout the organization and updated all sales collateral as needed.• Managed all Trade Marketing promotional materials including ordering, stocking, distributing and maintaining inventory levels. • Responsible for multiple cross-functional communications including external newsletters to over 12,000 subscribers, internal newsletters, FAQ Guides, and more.• Managed the day-to-day needs of a variety of ongoing retention marketing campaigns including vendor management responsibilities, proofing, data entry, managing program opt-ins and more.• Executed lead generation initiatives such as direct mail to recruit new business for our sales team.• Assisted with the planning and execution of the National Restaurant Association Trade Show. • Monitored the department budget to ensure accuracy and cost-effectiveness. • Tracked and reported on success metrics for trade marketing initiatives.• Participated in restaurant marketing research to report how existing products could foster client growth.

• Responsible for the selling space of “pay for results” advertising to restaurants nationwide.• Built a presence in new markets and continued to establish presence in existing markets using market research and effective selling strategies.• Maintained high volume of cold calls and scheduled meetings to close sales.• Communicated ongoing contacts and sales activities utilizing Salesforce.com.• Gathered restaurant feedback, monitored competitor activity, and provided recommendations for improvements to management.• Selected to work on a cross-functional pilot team tasked with improving the sales process by using lean operations initiatives.• Traveled to multiples cities throughout Iowa to launch new markets and continued to establish presence in existing markets.

• Executed on-site marketing initiatives to increase product sale and brand presence.• Developed extensive first-hand relationships with MillerCoors consumers and distributors.• Responsible for the training and supervision of promotional specialists at events.

•Helped develop Social Media presence utilizing Facebook.•Assisted with the planning and implementation of special events to promote the Foundation.•Contacted community organization leaders to schedule speaking engagements and helped execute fundraising presentations. •Initiated direct-mail marketing campaign and updated database contacts.

• Used multitasking and quick-decision making skills on the job by managing the flow of guest seating and handling customer disputes.• Trained and lead new employees on the job.