Allison Ramsey Email & Phone Number

Ogunquit, Maine, United States

Greater Boston Area

Greater Boston Area And Maine Home Office

-Acts as a trusted advisor to the executive employee population at Iron Mountain to provide HR issue resolution. Provide case resolution in a virtual model for HR inquiries. -Ensures high quality service delivery by effectively managing sensitive executive HR inquiries and driving strong customer satisfaction. -Builds and maintains effective relationships with leadership and employees in order to drive business results and support HR strategy. -Partners through an enabled team, ensures consistent practices, process and decision making in order to mitigate risk and promote a strong and consistent environment.-Ensures compliance to company policies/practices and country specific, federal, state and local laws by actively partnering with the HR Operations and HR Services teams.-Works in partnership with the HR service delivery model including HRConnect, Centers of Excellence and HR Business Partners to provide prompt issue resolution for the executive leadership team. -Provides support and insight to the HR Operations team to develop and define process mapping to ensure consistent and streamlined business processes. -Supports and manages the Executive Onboarding program to ensure a seamless and successful entry into the organization.

Greater Boston Area And Maine Home Office

-Assisted in designing and implementing technology based employee and manager self-service tools, relieving the HR Staff of daily administrative and processing responsibilities and reducing costs for the organization.-Increases workflow efficiency and decreases costs of the HR organization by consolidating and standardizing HR processes and functions across the business.-Supported the administrative aspects of the recruiting and requisition process for over 700 US positions quarterly.-Partnered closely with the Security team to perform background investigations, motor vehicle reports, and drug screens on all new US-based employees in compliance with the rigorous Iron Mountain policy.-Implemented and maintained the new hire onboarding process for all new US employees to ensure a positive entry into Iron Mountain from signed offer letter through to the employee's first 90 days resulting in a seamless process for people leaders and improving employee retention potential.-Responsible for overseeing the termination process including conducting exit interviews for all U.S. employees; Ensuring that all employees are treated with the utmost dignity and respect.-Conducted termination surveys and interviews capturing metrics on employees leaving the company, and recommended areas of opportunity to improve the process for Iron Mountain.-Consistently ensured all processes are completed in a timely, professional and accurate manner and that all required paperwork is retained for compliance.-Partnered closely with the HR business partner team and HR Leadership to ensure business processes and customer support maintain a high level of satisfaction for all users.-Collaborated with the HR Team to develop and implement process and procedure enhancements, helpful job aids and how to guides in order to support the business process and to drive customer service and efficiency.

Greater Boston Area

-Provides HR administrative support to the sales and marketing organizations to ensure consistency of the employee experience. -Proactively identifies areas for improvement by implementing process workflows for Corporate and Field level HRA responsibilities of efficiency and compliance.-Assisted with the creation of the sales leadership development initiatives and employee training programs.-Provides a high level of customer service by providing our employees with a prompt response and resolution to various employee inquiries.-Administers and educates IRM’s new hires on HR Policies and Procedures, in accordance to local and state legal compliance.-Responsible for the facilitation and maintenance of the New Hire Orientation Program, which includes training our new employees and acting as a mentor to new hires to provide increased acclimation to Iron Mountain.-Responsible for supporting the HR functions of benefits, payroll processing, leave of absences, HRIS data integrity, employee relations records management, new hire onboarding and reductions in force for the corporate function of the business.-Created and administered surveys to obtain employee feedback and improve HR processes.-Assisted the Sales HR Managers in employee investigations to ensure the data and situation is recorded accurately.-Liaison with the recruiting organization and corporate Sales and Marketing teams to ensure HRIS compliance, for requisitions, offers, and new hire on boarding.

Greater Boston Area

-Provided executive level support to senior members of the Worldwide Sales organization including strategic communications, meeting management and corporate event coordination.-Developed corporate communications designed to share key sales information and updates from the field to the greater organization.-Proactively improved and executed the new hire training and executive briefing programs. Worked directly with our sales trainer to strengthen and develop sales training programs for new hires. Coordinated and participated in high level executive briefing meetings with Iron Mountain's external customers.

Greater Boston Area

-Performed administrative duties such as planning, scheduling, and coordinating events and meetings-Played a key role in managing and executing high level strategic communication programs such as Executive Briefings with top Iron Mountain customers, recorded training sessions, and New Hire onboarding-Established process improvements to the new hire onboarding and termination processes by documenting and executing process workflows.-Supported and assisted the Sales, Marketing, and Channels departments with various tasks, needs, and activities. -Developed a stronger process for the hiring and training of new sales employees by working with other key departments to determine and document essential steps to the workflow in order to enhance the quality experience of our new employees joining Iron Mountain.

Greater New York City Area

-Conducted various marketing and product research studies, via surveys, discussion groups, and research methods

Greater Boston Area

-Performed HR duties such as recruitment, employee relations, training, and compensation-Conducted a research project on company and employee branding, and analyzed the companies in the “Forbes 100 Best Places to Work For” list to determine how to integrate employee branding and enhance employee retention at Iron Mountain.