Responsibilities include:Design and implement Jira agile workflows and custom dashboards to streamline assessment processes, optimize team productivity, and enhance visibility into capacity and performance metrics.Work closely with teams to break down complex business and compliance requirements into clear, actionable plans.Support the development and execution of the technical compliance program roadmap, ensuring governance and alignment with objectives and key results.Help mature the Cyber Risk program, including designing downstream processes to centralize and streamline the tracking of risk assessments along with maintaining an organized, actionable risk register.

Track, document and communicate the status of key initiatives led by the Information Security team, including the end-to-end implementation of our Sales / CS Trust portal, Secure email, and Edge Security POC/POV efforts.Collaborate with engineers, architects, as well as other key stakeholders, to drive our SOC 2 compliance audit.Help define systems scope and evolve security controls and best practices within the Organization to drive adherence to SOC 2 Security Criteria.Implement 'modified scrum' to help drive team accountability and commitment to timelines. Define and document communication and processes for planning, road mapping, and socializing Security Initiatives across the company.Leverage existing tools to help with Issue mitigation and remediation tracking.Assist with the RFx phase of the sales cycle. Implement a lightweight process to ensure support requests are assigned and visible, in order to provide timely support to our Revenue Organization.

Own the Compliance team’s operational and project management across multiple domains, including controls documentation, audit facilitation, revenue support, and special projectsCollaborate with Corporate IT, Business Systems, Program Management, and others to build, improve, and deliver reporting on the team's internal projects and tasksCreate and refine documentation and automation mechanisms that reduce manual follow-up and toilAssist Compliance leadership in identifying and adapting to trends in the team’s workload and capacity, as well as sudden, unforeseen shifts in prioritiesSuggest and drive process improvements and new process implementation as needed to help us improve the scale and visibility of our workMaintain and evolve Compliance's intranet/wiki documentation, including internal team processes and procedures, as well as externally-facing guidance and knowledge base material

Manage, track and report on high priority Security programs from inception to execution. Proactively identify and address risks, resource constraints, and potential blockers. Implement and drive Security Vendor review process. Work with IT, Enterprise Systems, Legal/Contracts, Finance, and Procurement to manage inbound SaaS and product integration request.Implement and manage the planning process for the SOC security engineering team. Lead bi-weekly planning process meetings, using Jira portfolio, to track and help prioritize epics. In addition, establish and manage weekly sprint planning process, via Jira scrum board. Manage processes around vulnerabilities in products from report to remediation.Socialize and support the evolution of secure development processes.Implement Roadmunk roadmap visualization tool to help provide internal and cross functional team awareness of interdependent programs and projects. Create Jira dashboards to track and monitor internal requests of the Security teams (InfraSec, AppSec, SecResearch/SOC)

Drive ADA compliance project, working with internal teams and external partner to identify, prioritize, develop, test and implement system modifications to become Level II/III ADA compliant.Lead vendor code review effort; identifying, communicating and facilitating fixes to source and dynamic code vulnerabilities.Manage the vendor selection RFP process, working with vendors and internal teams, such as Supply Chain, Architecture, Security and Cloud Center of Excellence to help identify the next gen external communities platform. Provide ongoing communication of project status to management and stakeholders. Manage platform roadmap.

Work with vendors and internal teams to ensure the successful rollout of the following systems: -Aha!, a Product Management roadmap and planning tool -Jive, an employee communication and collaboration tool Manage the quarterly planning process; working with both Product Management and Development teams to publish a value based, prioritized roadmap.Provide ongoing communication of project status, risks and tradeoffs, in a timely fashion, to all stakeholders.Track and report monthly Product Management KPIs to executive teams.

Provide program management services to the PayPal Risk Management teams to ensure smooth, on-time delivery of key initiatives. Responsibilities include:Lead regular coordination meetings between Product Development, QA, Product Owners, Risk Analytics, Legal and Operations in order to communicate status, issues and risks of high priority projects to internal and external stakeholders.Create and manage processes such as iteration planning and product backlog prioritization to help enable timely execution; managing stakeholders’ expectations throughout the Product development lifecycle.Ensure teams establish go-to-market operational readiness and Product ramp up plans.Manage programs dependencies across internal and external Product delivery teams.

As the Internal Tools Business Analyst and Clarity Program Manager my responsibilities included:Work with end users to turn requests into functional requirements documents.Work in iterative development cycles with a team of 3-5 developers to implement and test solutions.Drive, manage and track projects from requirements phase to delivery. Communicate status, issues and risks to stakeholders. Create training materials and train end users on new and existing functionality.

Work closely with cross-functional teams to drive deeper comprehension and vigilance with respect to organizational expenditures, helping to identify investment opportunities and operational efficiencies in support of our delivery goals.Identified and tracked ongoing development work needed to operationally ‘keep the lights on’. Tracked and reported on the status of this $64 million ‘Technology Sustaining’ portfolio Identify methods for tracking internal improvements and promote those changes through their successful adoption with key stakeholders.Provide financial and program data analysis to the FP&A, Product Development, and PMO business units. Present findings and propose changes on sustaining analysis to Executive Staff and Product Development Teams.Collaborate with appropriate teams to gather relevant data for sustaining analysis, using DMIAC, SIPOC Pareto Charts and Process Mapping. (Completed Operational Excellence Green Belt training.)

Collaborated with all levels of management in Product Marketing to define, manage, and deliver high-visibility projects.Managed the $8 million Marketing Technology Program. Responsibilities included delivering weekly communications on the status of key projects with respect to Dev, QA and WebDev projections vs. spend, risks, dependencies and progress.Worked with business unit to determine roadmap from concept through implementation for 3-year initiatives with Product Development Technology. Facilitated technical/operational/functional requirements gathering.Managed the full front to backend PLC of the Marketing Platform build out, enabling targeted marketing to all customers. Communicated status, issues, and risks to stakeholders. Planned and conducted project kickoff meetings.

As a Technical Systems Manager I worked with internal groups such as Accounting, Payment Operation, Product Development, and Engineering on systems enhancements and new-feature development.Other responsibilities included:Reviewed and authorized certification on product specifications, plus worked through system process issues and helped resolve technical problems.Interfaced with external vendors, such as Wells Fargo and Citibank, to monitor and report on their performance.Defined processes and created support documents to transition monitoring and escalation responsibilities Network Operating Center (NOC) from the Business Operation Group.