Allison E. Opalich, Asp Email & Phone Number

Columbus, Ohio

Columbus, Ohio

I assign daily scheduled work orders to ensure the attainment of safety, reliability, and compliance goals. As an assigner, I optimize workforce to ensure the timely response to field operations and other Distribution Operations' customers.

Independence, Ohio

As a Cleveland Clinic Patient Financial Services Customer Service Representative III, I recommend and execute policies and procedures in conjunction with my supervisors to ensure timely and accurate resolution of patient billing issues. I provide written and verbal responses to patients regarding their concerns about insurance explanation of benefits and Cleveland Clinic billing statements. During my time I have resolved issues related to registration, financial clearance, insurance company authorization requirements, billing, EOBs, provider based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccout, coding and collections. I communicate with patients while multi tasking multiple computer systems to investigate, resolve and document patient inquiries. I also offer payment options and process payments as needed. During my time in PFS customer service I have worked on VIP accounts solving issues before they get to the patient, and spent time working on the payment plan project which insured patient satisfaction and account accuracy. I am an active member of the Customer Service Peer Advocacy Team. Four months after I was hired at CCF I began training representatives new to our customer service team of caregivers. I attended the “Peer Mentor Training Class” and was named “Customer Service Employee of the Month” after a short nine months with Cleveland Clinic. At one year, I was named "Employee of the Quarter."

At this position, I am responsible for planning and implementing day to day activities. I take attendance, and prepare the children for the day ahead. I communicate with parents about upcoming “special events” and progress throughout the summer. We have three activities in the morning, and four in the afternoon. Hawken Day Camp is a “sports camp” so I am responsible for teaching the campers the basics of the sports in which we play along with being a part of a team and having proper sportsmanship. We also have other activity times such as nature and cooking. As a senior counselor, I am also accountable for the training and supervision of the junior counselors and counselors in training. At the end of the camp season I create a “report card” and award for each camper in my group, along with an evaluation of my junior counselors and counselors in training.

Beachwood, Ohio

At this position I was responsible for cleaning and maintaining cleanliness of homes and offices. Each house and office had specific cleaning guidelines and requirements.

9485 Mentor Avenue, #110 Mentor, Ohio 44060

At this position I was responsible for booking appointments, answering phones, filing charts, distributing faxes, distributing mail, mailing correspondence letters, maintaining cleanliness of the reception areas, checking patients in and out and collecting payments.

Beachwood, Ohio

Mayfield Heights, Ohio

Bachelor'S Degree, Early Childhood Education, Dean'S List

Activities and Societies: Minor in Sociology Softball Player 2007-2010 Delta Gamma Theta Member 2008-Present Secretary of Freshman Class.

Education record