Allison Padron Email & Phone Number

Los Angeles, CA, US

United States

• Achieved a top 5 position in quality assurance with an average QA score of 98%.
• Recognized for exceptional performance by ranking in the top 3 among a 30-member team for shortest after-call work time and outstanding customer satisfaction (CSAT rating).
• Led the team by securing over 20 BBB 5-star reviews within a single month.

Anaheim, California, United States

• Confidently handled 100% of Levoit’s urgent escalated cases, often collaborating with legal, engineering, and management.
• Provided Voice-of-Customer (VoC) feedback to product, marketing, and UX teams to enhance product offerings & user experience.
• Developed 40+ playbooks and SOPs across 6+ SaaS platforms and provided coaching sessions to advance CS team development.
• Provided training, feedback, and coaching sessions and graded 5+ team members for quality assurance.
• Improved the Levoit team's average QA score by 5% from 86%-91%, with individuals in the team all experiencing an increase of 1-3%.
• Assessed CSR performance and identified quality issues and trends through data-driven analysis.

Anaheim, California, United States

• Consistently ranked in the top 3 for team contribution, handling 100-140 tickets daily across email, chat, and phone platforms.
• Drove continuous process improvement by identifying and updating legacy documents, user manuals, and knowledge bases.
• Proactively exceeded customer expectations with efficient, empathetic service, achieving over 95% in CSAT & Maestro QA scores.
• Promptly addressed inquiries across multiple channels (phone calls, emails, and chats), ensuring customer satisfaction and trust.
• Proactively identified and met customer needs, enhancing the overall experience.

United States

• Maintained staff by recruiting, hiring, promoting, orienting, training, and scheduling employees
• Updated the Lost and Found System, Guest Room Binders, and Orientation and Training processes and procedures
• Created a new restaurant recommendation list, FD accountability board, and HSKP inspection checklist

United States

• Trained new team members in front desk procedures and responsibilities
• Supported the accounting department in a night audit role by tracking financial data, accurately processing payments, accounts payable, etc.
• Upkept the organization and inventory of the front desk supplies

United States

• Champion of the Month, June 2017
• Created a local restaurant recommendation list and personally provided Concierge accommodations such as tour bookings
• Adapted and maintained professionalism and a positive attitude during a year-long renovation period.
• Motivated fellow team members to achieve positive customer feedback through encouragement and friendly competition.