• Managed installation staff schedules within the North Carolina and Texas regions to achieve operating results, growth objectives, and financial performance • Worked directly with the Customer Service Manger to train new customer service representatives to ensure all company policies and regulations are maintained as outlined by industry compliance agency• Performed and verified assessments to identify and help address procedural or business gaps that impact both the customer experience as well as business results• Interfaced professionally and effectively with corporate warranty personnel, suppliers, and other department personnel in resolving warranty claims/issues• Created, analyzed and processed all warranty claims applications; maintained appropriate records and documentation; and tracked denied claims• Corresponded via email and phone in initiating homeowner’s appointments for blind maintenance (i.e. elliptical slat malfunction, cord lock)

• Greeted customers entering the store to ascertain what each customer wanted or needed• Described product to customers and accurately explained details and care of merchandise• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges• Promoted customer value through direct salesmanship, and prompt, courteous, and personalized service to ensure customer satisfaction• Prepared merchandise for display and implemented all visual merchandising to corporate standards

• Guaranteed positive customer experiences by ensuring that orders met their deadlines by liaising with customers and production staff and satisfactorily resolving all customer complaints• Prepared small packages to be mailed using online shipping systems • Cross-trained and provided back-up for receptionist when needed• Correctly enter remake and repair orders into ePIC system• Address inquiries related to product parts and warranties

• Entered orders received by phone, fax, email or in person into ePic system• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner• Processed daily invoices and billed renewed invoices to clients using Electronic Data Interchange• Used product knowledge to answer customer questions