Providing technological solutions and support to benefit employees and citizens of the City of Memphis.

Collectively graded homework and laboratory assignments while demonstrating strong attention to detail and time management. Provided guidance and support to students by answering questions and assisting in their understanding of course materials.

Delivered exceptional technical assistance to clients over the phone and in person, addressing a wide range of issues from password resets to hardware issues while effectively communicating complex technical concepts in a clear manner. Resolved clients’ concerns and issues by employing available resources, troubleshooting, offering solutions, and guiding them to further assistance if needed. Ensured clients’ needs were met promptly and professionally with a positive attitude. Played a key role in training new employees at the service desk and computer labs, providing knowledge on phone etiquette and client support while cultivating a collaborative and well-informed work environment.

Provided outstanding customer experiences by attentively completing orders, resolving customer issues efficiently, and maintaining high-quality presentation that met company standards. Ensured products were consistently available for sale by monitoring and managing frosted product stock levels. Exercised efficient inventory practices, reducing waste and optimizing product availability. Played a vital role in training new hires in the frosting position, sharing knowledge in frosting techniques and company standards. Collaborated with coworkers to maintain a cohesive work environment with a positive and productive team dynamic.