Allison Post Email & Phone Number

Ballston Lake, Us

Ballston Lake, Us

• Responsible for obtaining knowledge of new Fiserv products to be installed and creating and maintaining the necessary documentation for the installation of these products• Diagnose and recommend solutions to issues• Assist clients in testing any applicable custom code• Evaluate the systems needs of internal and external clients and recommends appropriate solutions• Analyze existing programs or formulates logic for new systems and devise logic procedures related to advances in related technology• Configure product or customized technology solution based on technical specifications• Design, code, install and maintain systems software programs, as well as applications and systems analysis on an as-needed basis• Provided technical and functional recommendations based on project requirements.• Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.• Supported technology design, testing, and execution by providing research-based product and process knowledge.• Designed and delivered training classes to a diverse audience with varied skill levels.• Authored test reports, software documentation, and application manuals.• Ran diagnostics and conducted software tests to resolve system issues.• Installed, tested, and documented results for new software packages, technologies, and tools.• Tested modified programs to correct adverse impacts on programs or systems operations.• Assisted with deployment issues by clarifying user questions and identifying problems.• Promptly resolved technical issues for staff to minimize downtime.• Brainstormed with inter-departmental personnel to drive continuous technical improvements.• Identified system issues and recommended changes to close system holes.

Hanover, Md, Us

Fiserv DNA- experience as a Systems Administrator supporting the Fiserv DNA platform. Able to handle configuration, administration, and support duties specific to DNA.Troubleshooting- experience handling level 2 and 3 support tickets.

Milwaukee, Wisconsin, Us

• Responsible for obtaining knowledge of new Fiserv products to be installed and creating and maintaining the necessary documentation for the installation of these products• Diagnose and recommend solutions to issues• Assist clients in testing any applicable custom code• Evaluate the systems needs of internal and external clients and recommends appropriate solutions• Analyze existing programs or formulates logic for new systems and devise logic procedures related to advances in related technology• Configure product or customized technology solution based on technical specifications• Design, code, install and maintain systems software programs, as well as applications and systems analysis on an as-needed basis• Provided technical and functional recommendations based on project requirements.• Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.• Supported technology design, testing, and execution by providing research-based product and process knowledge.• Designed and delivered training classes to a diverse audience with varied skill levels.• Authored test reports, software documentation, and application manuals.• Ran diagnostics and conducted software tests to resolve system issues.• Installed, tested, and documented results for new software packages, technologies, and tools.• Tested modified programs to correct adverse impacts on programs or systems operations.• Assisted with deployment issues by clarifying user questions and identifying problems.• Promptly resolved technical issues for staff to minimize downtime.• Brainstormed with inter-departmental personnel to drive continuous technical improvements.• Identified system issues and recommended changes to close system holes.

Charlotte, Nc, Us

• Use of object-oriented programming and working with web applications (web server administration, HTML, etc.) and related infrastructure • Working in a technical analyst capacity providing enterprise level support. • Confirmed database updates are correct by reviewing the application server. • Troubleshoot a proprietary application to ensure correct functionality. • Provide support to end user on various technical issues and applications • Configure the support box and virtual private network • Work with development on reported bugs and code changes.

Reston, Va, Us

• Providing technical support and expertise to Ellucian Recruiter system users, internal Ellucian staff and to the support staff of partner companies.• Performing technical troubleshooting covering data migrations, interoperability, middleware, performance and product related issues.• Effectively using company tools and software to record information about the technical infrastructure, problem reports, troubleshooting steps and processes and resolution steps for customer reported issues• Actively contributing and working to continually improve customer self-help through the publication technically accurate knowledge base articles.• Coordinating problem resolution with other team members, escalation resources, Ellucian engineering, Ellucian testing and partner companies to ensure open communication of issues and resolutions.• Participating in the definition and implementation of processes to address all questions, concerns and ideas of customers that are submitted electronically or by phone.• Contributing as an active member of the Ellucian customer support team by providing open and honest feedback to others, supporting the rest of the team and creating an environment of optimism and achievement.

Orlando, Florida, Us

Active Directory Administrator for Groups , Users, and ComputersDaily System Checks each morning; Use of CA Wily Monitoring SoftwareUse of CA AutoSys Windows Task SchedulerCreate and Modify Web Configuration SettingsAdminister over Badging System - DNA FusionUse of OPAS/ Remedy Ticketing System to track incident statusModerate SQL UseExtend support to system usersAdmin on many SeaWorld Created ApplicationsModify various .ini filesUse of Checkpoint VPNUse of Cisco VPNActiveSync / AD AdminUsed V-sphere to manage VM boxesUsed SQL to pull data from various tables

• Use of Cisco VPN to access various networks to support multiple schools• Active Directory User Admin• Basic Oracle Use• Computer and Peripheral Troubleshooting• User Phone Support

Bethesda, Md, Us

Provide Customer Service relating to a number of issuesAssist Guests in planning their vacationsHandle inbound and outbound calls

Provide Customer Service relating to a number of issuesLight Administrative DutiesHandle inbound and outbound calls

Bachelor Of Science (B.S.), Information Systems Technology

A.S. In Computer Engineering Technology, Specialization In Microsoft

Engineering