Allison Kahn Email & Phone Number

Austin, Texas Metropolitan Area

- Develops and maintains meaningful partnerships with enterprise customers to successfully manage a book of business for 150-300- Conducts lifecycle check-ins with operators and ensure the continued education of the product is completed- Coaches customers to ensure they are transacting via the Cents POS platform and advises on how to to increase their.

Austin, Texas Metropolitan Area

• Operated technical projects ranging from network issues, connection method errors, fraud management and payment processing through data analysis, advanced troubleshooting techniques and fundamental working knowledge
• Managed strategic partner and merchant relationships, leading them to success and ensuring positive experiences with Visa
• Partnered with Engineering, Technical Account Managers, and Sales to create clear lines of communication when delivering or working on operational resources and partner experiences

Austin, Texas, United States

• Monitored business performance across relevant KPIs and conducted deep dive investigations to understand the “why” behind metrics and derived execution plans to treat them
• Owned vehicle and fleet manager retention and supply verticals of the Plains region with process innovation, SOP development, standardization, scaling and adoption across the business
• Collaborated in cross-functional "sprints" and special projects to accelerate the success of the business including product testing, city proposal drafting, inventory management, and KPI triage
• Built the Fleet Manager program from the ground up - contributing to the design of the lifecycle of an FM from onboarding to offboarding
• Onboarded, advised, coached and managed 75+ fleet managers to success, focusing on engagement and personalized communication
• Managed multiple projects with the ability to both plan and execute with varying urgencies and scopes

Austin, Texas, United States

• Selected as 1 of 2 Operations Associates in NA selected to start the Product Operations team acting as a liaison between the City Ops and Product orgs

Austin, Texas Area

• Worked closely with other members of the Bird team, measuring the impact and efficiency of processes while identifying news ways to create value to the business
• Developed local services and programs customized to Austin that support other teams at Bird; scaling best practices that are incubated from test to global implementation
• Oversees business performance reporting and owns strategic content distribution to executive leadership
• Led retention efforts in Austin, San Antonio, Dallas and St. Louis in order to maximize the number of vehicles on the road
• Engaged in zone design and plan and assigns daily activities within each to optimize performance
• Launched the Fleet Management program in Dallas and St. Louis

Austin, Texas Area

• Managed data quality in SFDC to validate sources of truth and ensured account hierarchy is mapped by researching company structures
• Entered and audited metadata provided by partners into Dropbox's system
• Built out scalable processes for global teams to understand proper rules ofengagement
• Established feedback loop processes to better communicate betweencross-functional teams
• Developed an account transfer cadence for a more efficient process andexplicit crediting rule

Austin, Texas Area

• Devised creative solutions to any and all problems reported through customer calls, chat, social and email inquiries
• Gathered data to be analyzed to find existing trends and problems within the company and its logistics
• Personalized all communication with prospective and existing customers to create the most positive experiences

Austin, Texas Area

• Delivered a credible and palatable Bumble brand image to the University of Texas at Austin student community
• Expanded brand awareness through unique campus events and social media campaigns
• Increased application downloads on college campuses with guerrilla marketing tactics

Greater New York City Area

• Summer Intern in the Enterprise Managed Services Division at Canon Solutions America. My position on the Employee Engagement team aims to make Canon employees feel passionate about their jobs, committed to the.
• Assembled and published “The Huddle”, an internal newsletter for Canon employees to share information efficiently
• Created and distributed an updated, company-wide directory to improve the organization of company information
• Formulated information from company-wide surveys into graphs and analyzed results to help improve future company decisions

Melville, New York

• Interned within the Marketing Technology department at Canon Solutions America.
• Coded and designed email invitations and landing pages for CSA events and websites using HTML to reach potential leads
• Developed marketing campaigns using marketing automation platforms
• Devised logic to organize campaigns and reach out to a large customer base and boost future Canon relationships
• Enhanced company intranet utilizing Microsoft Sharepoint to make communication between departments clear and efficient

Starlight, Pennsylvania

• Administered and coordinated the volleyball program and other activities for campers ages 7- 18
• Ensured that campers conducted themselves within the safety guidelines
• Supervised all camper activities and learned how to lead large groups of peopleTailored lesson plans relevant to different age groups to make the instruction purposeful

Bachelor Of Business Administration (Bba), Marketing And Management Information Systems

Activities and Societies: Texas Global Business Micro-finance Brigades, BBA Women's Council, Alpha Epsilon PhiTexas Global Business.

Semester At Sea- Study Abroad

A Voyage Around the World Visiting Asia, Africa, Europe, and North America, this voyage gives participants a truly global comparative.