Allison White work email
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Allison White personal email
I am a globally-minded Customer Success Manager with a passion for building customer success programs in B2B SaaS startups. I have experience working on sales and customer success teams in 4 different B2B SaaS startups in 3 different countries and have worked with hundreds of clients all over the world. I'm a published author on the IBM Redbooks Publication "AI and Big Data on IBM Power Systems Servers", and my thesis from my globally ranked MSc. Management at Nova School of Business and Economics on "Complementary Colors and Their Affect on Emotional Affect, Attitude, and Purchase Intention in The Context of Web Banner Advertisements" was presented at the European Association of Work and Organizational Psychology Congress 2019 and the Theory and Applications in the Knowledge Economy Conference 2019.
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Head Of Customer SuccessLenderfit Feb 2023 - PresentLouisville, Ky, Us -
Head Of Customer OperationsPactum Ai Jun 2021 - Feb 2023Mountain View, California, Us -
Supplier Success ManagerPactum Ai Jan 2021 - Jun 2021Mountain View, California, Us
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Customer Success ManagerRecognize - Employee Recognition Feb 2019 - Jan 2021Berkeley, California, UsI was hired as the first employee and reported directly to the CEO. I developed and owned the Customer Success, Support, and Onboarding functions and was responsible for all customer success activity for the entire company. I directly influenced the growth of B2B sales revenue by negotiating contract renewals and upsells and developed high-performing playbooks that fostered strong relationships with our existing accounts.Key Responsibilities and Accomplishments: Developed and executed 4 levels of Customer Onboarding Programs resulting in a 97% retention rate and 96% revenue retention rate for customers who completed the onboarding programNegotiated contract renewals and upsells with all existing customers resulting in a 95% renewal rate in 2019 and added +14% of new revenue in upsells in 2019Created Customer Success Playbook to execute onboarding, low engagement, renewal, quarterly business reviews, and offboarding playsManaged and trained Customer Support team resulting in 94% of tickets being resolved in less than 24 hoursWrote case studies, blog articles, market research studies, help articles, best practices guides, and webinars to help educate customers on how to implement a corporate recognition program with our software -
Customer Success ManagerWeekdone Jun 2018 - Jan 2019Tartu, Tartumaa, EeI was hired as the first Customer Success Manager at the company to address churn and build the first formal onboarding program.Key Responsibilities and Accomplishments: Created customer onboarding program that reduced 1st quarter customer churn by 77% and revenue churn by 80%Created educational materials and marketing campaigns to assist current and potential customers in learning about OKR methodology Answered customer support chats and advocated on behalf of our customers to the Product team for critical software fixes or added features necessary to improve customers’ experiences -
Junior ConsultantScoro Nov 2017 - Jun 2018London, England, GbCompiling, cleaning, and analysing sales data to identify key customer profiles and markets.Creating BI dashboards of sales data for quarterly and yearly meetings.Documenting and standardising sales processes, such as lead research, email outreach to inbound leads, and discovery calls Researching, calling, and emailing inbound leads to increase conversionTraining and coaching new hires on sales processes -
Business Development InternPetable Jul 2017 - Aug 2017Carnaxide, PtCreated B2B sales processes to enter the US and UK markets, including creating cold-calling scripts and email sequences. Increased open rate of cold emails by 30% on average, consistently hitting an open rate of 35-47%. Sourced, cold called, and cold emailed veterinary clinics to introduce them to our product. Created Facebook and LinkedIn advertisements and edited blog posts for the company -
Recruiting InternNew York Life Insurance Company Mar 2016 - Jul 2016New York, New York, UsResponsible for sourcing and contacting candidates to be Financial Advisors at a Fortune 100 company. Created targeted job ads for Facebook, LinkedIn, and a variety of online job boards. -
Marketing And Sales InternAtx Brands, Llc Dec 2015 - Feb 2016Responsible for researching and cold calling companies to sell them our catering services. Helped create marketing materials to advertise our catering services.
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Legal Assistant ParalegalLaw Offices Of Bill White Jan 2013 - Jan 2015Responsible for managing the law office, including handling phone calls, answering emails, payroll, budget, taxes, and accounts receivable. Prepared motions, notes during client meetings, reports summarizing discovery, and legal research. Responsible for creating and maintaining all social media accounts, including: Facebook, LinkedIn, Avvo, Yelp, Google+, and Twitter. Helped to adapt law firm’s website to make it more marketable.
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Social Media Manager For BrazilpodThe University Of Texas At Austin Jan 2014 - Dec 2014Austin, Tx, UsMaintained Facebook page for a Portuguese language learning podcast. Increased viewership of the Facebook page by over 800%. -
Youth ContractorEl Buen Samaritano May 2010 - Aug 2012Austin, Tx, UsDuring the school year, tutored children after school in math, science, and reading. Taught Health and Wellness classes to immigrant families, focused on exercise and healthy eating. During the summer supervised and instructed 100 children during a summer camp focused on helping the children of immigrants to the United States with their math, reading, and science skills. Received twice weekly classes in leaderships skills and was mentored by the CFO of the organization.
Allison White Skills
Allison White Education Details
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Nova School Of Business And EconomicsManagement - Specialization In Digital Business -
The University Of Texas At AustinBachelor Of Arts (B.A.)
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Universidade Nova De LisboaPortuguese Language And Literature
Frequently Asked Questions about Allison White
What company does Allison White work for?
Allison White works for Lenderfit
What is Allison White's role at the current company?
Allison White's current role is Customer Success Leader | Fintech.
What is Allison White's email address?
Allison White's email address is al****@****ife.com
What schools did Allison White attend?
Allison White attended Nova School Of Business And Economics, The University Of Texas At Austin, Universidade Nova De Lisboa.
What skills is Allison White known for?
Allison White has skills like Recruiting, Social Media Marketing, Microsoft Office, Powerpoint, Microsoft Excel, Public Speaking, Leadership, Microsoft Word, Social Media, Event Planning, Customer Service, Research.
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