Allison Raymond Frey Email & Phone Number

United States

Tampa, Florida, United States

- Led the Sprint Signage Integration Program and team to upgrade all corporate and dealer retail Sprint signage to T-Mobile’s latest brand standard within 1 year of merger (3000 sites - $40 MIL)- Led 10-day Sprint Banner Integration Program and team to remove all Sprint signs by Day One of the New T-Mobile and install “Sprint Now Part of T-Mobile” banners (2500 sites)- Program managed final 300 MetroPCS to Metro by T-Mobile exterior signage replacements- Program and project managed Shentel Affiliate Signage Integration Program to upgrade all corporate and dealer retail Sprint signage to T-Mobile within 9 months of merger (130 sites - $2 MIL)- Program and project managed 7-day Shentel Affiliate Banner Integration Program to remove all Sprint signs by Day One and install “Sprint Now Part of T-Mobile” banners (110 sites)- Established, oversaw and executed T-Mobile’s process for excellence on new store exterior signage; 200 new store openings each year from 2021 – 2023 (annually $4 MIL)- Led 2021 – 2023 Corporate Signage Program and team to replace existing corporate retail signage to the latest brand standard on time and within budget (1200 sites - $20 MIL)- Collaborated with procurement to negotiate updated 2020 and 2022 signage contracts and updated scope of work with 12 sign vendors - Onboarded and trained new sign vendors under contract- Established and regularly audited T-Mobile and Metro by T-Mobile’s exterior signage asset tracking.- Managed facilities signage, awnings and window graphic repair work orders in Service Channel to ensure warranties were followed to capitalize on new signage investment- Program and project managed InVue Tether Program in 118 retail sites (InVue = handset security - $800k) - Awarded “Annual Winner’s Circle” award in 2020 (limited to 400 recipients)

Tampa/St. Petersburg, Florida Area

- Developed and encouraged growth of Facilities team members- Managed 4 direct reports supporting West and South regions to create goal and development plans for growth and opportunities- Removed roadblocks to ensure team could timely support the frontline with repair and maintenance in retail stores- Served in a leadership capacity to direct and non-direct team members as a point of escalation and direction to solve larger issues across portfolio- Utilized resource planning skills to find solutions and acquire resources for future initiatives- Developed and executed new protocols needed for store safety and environmental health- Approved higher dollar work required within retail stores to ensure timely completion and meet company brand standards- Spearheaded implementation of programs for cost savings opportunities and timely execution- Investigated process improvements for savings and improved value- Collaborated with vendors to decrease work order processing times- Partnered with outsourced vendor to avoid third party mark ups - Collaborated with cross functional teams and vendors to establish processes for end user satisfaction- Maintained knowledge of safety, permitting and other local guidelines for area retail regulations and requirements

Tampa/St. Petersburg, Florida Area

- Served as leader for Facilities team & proxy for Senior Manager- Took lead for training all new members on team as team doubled in size from 2016-2018- Became a resource for team members to ask questions & seek assistance on complicated issues- Actively participated in sourcing new vendors & onboarding, ensuring smooth communication & transition- Provided leadership, support & training during major transition of third party vendor in 2017 - Established & maintained relationships with vendors supporting capital projects & day to day repair & maintenance- Provided communication, feedback & direction to team & third-party vendor on day to day work orders- Communicated CAPEX updates & changes to team regularly- Maintained relationships with all teams & assisted with pointing them to the right place when assistance was needed- Managed a high volume of capital improvement projects to budget & brand standard- Oversaw & approved work performed within retail stores to ensure completed on time & met brand standards- Maintained projects within budget & provided Store Development & Operations regular reports on those projects & budgets- Managed process improvements to lower total cost of ownership on key facility assets, reduce expenses & company risk - Identified opportunities for savings or increased value- Sought regular feedback from retail mgmt & acted on opportunities presented - Worked with Real Estate team & their vendors on any necessary facilities based renewal requirements or required upgrades - Proactively communicated on critical issues related to facilities- Provided Real Estate team with timely information pertinent to lease renewal negotiations - Maintained comprehensive understanding of safety, repair & maintenance practices for retail portfolio- Trained, assigned & managed day to day work managed by third party vendor project managers supporting Facilities’ CAPEX budget- Awarded Q3 2017 Winner’s Circle “Most Valuable Player” in 2017

Tampa, Fl

- Oversaw facilities program in approximately 600 retail stores in the Northeast, Great Valley & Mid-Atlantic regions with assistance from outsourced vendor Jones Lang LaSalle- Managed & supported JLL Facility Managers to ensure they followed company procedures & acted in T-Mobile’s best interests- Interfaced with retail teams to be "the face of facilities" by meeting with Retail Directors & attended regional meetings with JLL FMs to communicate the facilities program guidelines & ongoing changes- Obtained feedback & opportunities for improvement from retail management- Developed and conducted Retail Facilities Management Training for new retail employees & as a refresher course for existing personnel throughout the year- Facilitated cost estimates, approval & reporting of capital & operating expenditures, oversaw CAPEX & OPEX projects on time & within budget- Managed, scheduled and/or assisted in unique facilities-related projects- Analyzed repair & maintenance spending based on work orders submitted by retail stores; identified trends & opportunities for savings- Partnered with Design, Construction & Store Development to improve store turnover process & ensured a smooth transition of data to monitor warranty issues & design changes- Worked with leasing groups (Real Estate, Lease Management, JLL, Excess Space) to obtain necessary renewal criteria for all retail lease renewals as well as facilities-related landlord escalations- Provided support with disaster relief & environmental issues in designated regions- Annually managed a capital improvement budget of $2M for retail store upgrades nationwide- Managed Global Design Concept project in 9 retail stores in 2011, totaling $1M- Managed signage upgrade program in 2010, totaling $2M- Managed kiosk replacement programs from 2009 to 2011, totaling $3M- Awarded T-Mobile's highest award "PEAK Achievement" in 2011 (limited to 200 recipients)

Tampa, Fl

- Established T-Mobile’s facilities capital expense process for managing over $7M in retail store upgrades - Reviewed T-Mobile’s retail capital upgrades budget & monthly forecast to ensure projects were completed on time & within budget- Project managed T-Mobile’s retail signage upgrades for existing portfolio by managing design review & approvals, vendor coordination & Landlord approvals- Handled over $3M in T-Mobile’s 500 loss prevention projects to reduce burglary & theft in retail stores- Oversaw T-Mobile’s kiosk program by managing all relocations & required kiosk replacements, including design approval & landlord coordination- Developed & managed process for managing retail store closures- Coordinated all landlord required cosmetic refurbishments- Established & managed Hurricane Preparation Program- Received STAR Award for Excellence in Q4 2007

St Petersburg, Fl

- Managed all miscellaneous material being delivered to the jobsite in terms of following up with vendors to receive quotes, issuing Purchase Orders and following up with the jobsite on complete receipt of material.- Generated bills of material based on material the field needed to keep the job on schedule.- Issued blanket material to vendors for quote and made a decision based on price and material availability.- Released material from the blanket originally bought out and documented date of release for the Schedule of Values and other tracking purposes.- Ensured all material purchased was within the budget set forth for the project.- Generated Change Orders to the contract and priced for the General Contractor.- Followed up on Change Orders submitted to the GC to answer any potential questions and ensure work is carried out if approved.- Contacted and coordinated with vendors to get pricing on Generators, Lightning Protection, Switchgear, Firestop, Fixtures, etc.

Tampa, Fl

Consultant Resource Manager ~ February 05 - July 05- Managed 110 consultants on assignment at clients such as Aventis, Bristol-Myers Squibb, Cephalon, Genentech, Novartis & Pfizer.- Ensured all new hire documents were completed by each consultant before their start date.- Conducted phone orientations with all new hires to discuss time reporting, reporting of expenses, the Kforce contract, paid time off, Aetna benefits & first day instructions.- Assisted in consultant contract renewals, ends and terminations.- Strategized with team on ways to improve our processes and procedures.Pharmaceutical Recruiter ~ December 03 - February 05- Sourced, screened and interviewed all levels of clinical research personnel for positions with major clients in the pharmaceutical industry. - Identified top talent through web based/direct recruiting methods.- Prepared candidates for contact with potential future employers and debriefed them with feedback.

Tallahassee, Fl

- Supported field operations to obtain plasma collections at a budgeted volume & cost that complied with regulatory requirements while providing a safe work environment for all associates & customers.- Ensured center operated in compliance with FDA, GHA, PPTA, CLIA, & OSHA.- Initiated response to all audit findings and implemented corrective action to eliminate regulatory deficiencies.- Provided coaching to center associates for development of quality habits, provided input for performance reviews & any additional developmental processes to mentor high potentials & increase leadership bench strength.- Sent to other ABS facilities to provide assistance in preparing for audits, dealing with compliance issues & training for PCMS implementation.- Assisted in the training of all associates in implementing new procedures & performed new hire presentations on cGMPs & EHS.- Hosted a successful FDA audit that resulted in zero findings & a two-year certification.

Bs, Political Science

Minors in Communications and English

Pmp Exam Prep Course, Project Management

Applied to take the PMP exam and took the RMC PMP Exam Prep Course