Allison Hull, Mba Email & Phone Number

Westminster, Colorado, United States

Westminster, Colorado, United States

Leading the IT organization through a period of significant change to support on-prem and Cloud network and application systems environment for a global $1.8B Space Technology company. 🠶 Executive Engagement: Generated and presented monthly, quarterly, and annual performance reports to the organization's executive forums. Partner with business leadership to rationalize/digitally transform business workflows. Authored and championed several investment business cases to drive strategic initiatives or mitigate risk. Currently oversee/manage change to new IT models. 🠶 Team Leadership: Built and leads a high-performing team of managers in a collaborative hybrid work environment. Leads the Technology Business Partner capability across business units.🠶 Fiscal Management: Control $60M AOP and $20M Capex budgets. Implemented a comprehensive PMO to identify, assess, and mitigate investment risks. Manage multi millions in cloud expense across multiple providers. 🠶 Business & IT Messaging: Delivered communications and training on behalf of IT for several large scale change initiatives including agile transformation, collaboration tool retirement, migration to the cloud, and others.🠶 Asset & Vendor Management: Partnered with Procurement to establish/negotiate terms for renewals and agreements with big tech companies. Managed over 15k assets assigned across multiple facilities.🠶 Merger & Acquisition (M&A) / Divestiture: Completed a multitude of diligence exercises to determine viability for M&A activities. Led several acquisitions to successful IT integrations including Radiant Solutions, Vricon, Aurora Insights and Wovenware. Conducted technical evaluation and integrated IT systems and personnel to create a corporate shared service organization as part of the 2017 merger of MDA, SSL. In 2019, split IT personnel and systems to structure the divestiture of MDA. Continuous support of transformational activities related to Advent Private Equity firm.

Westminster, Colorado

In this role I was responsible for leading several teams in the following functions: Asset & Vendor Management, Mergers & Acquisition Support, IT Service Management, IT Program Management Office, IT Financial Management supporting >$20M of capital investment and $60M of technology expense across 4 distinct business units.

Westminster, Co

•Ensures systems performance and service-level requirements are met•Provides in-depth technical expertise for both tactical and operational initiatives•Participates in regional and global change- and release management•Acts as major stakeholder in IT Managed Services execution•Involved in cross-departmental resource planning to ensure coverage across multiple support tiers•Inputs into the BU IT operations annual operating and capital expenditure budget and manages expenses to stay within plan•Management of BU specific maintenance contracts (soft-, hardware, subscriptions, cloud)•Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT operations environment•Operationalization of strategic and tactical projects•Provide leadership to a team of IT/Business analysts including hiring, coaching, and overall delivery of world class solutions; effectively delegating work to the team for successful achievement of goals and objectives•Act as the primary liaison with the business unit or functional area to facilitate the planning process, provide oversight of project delivery, resolve escalated issues, and facilitate communication on any critical issues•Building and prioritizing IT strategies, plans & roadmaps for your business area, setting out the agenda for change •Work with IT Leadership and convey the vision, business case and objectives so that IT projects can leverage existing and new technology to achieve business objectives •Working with the IT leaders to define current and future state operating models and IT capability roadmaps •Work closely with IT Leaders to align business needs & business processes to the strategic priorities and vision for IT•Management of BU/local personnel including specialty space areas •Site Escalation Responsibility

Westminster, Co

•Responsible for a multi-million operating budget achieving a +/- 3% variance throughout •Managed the Risk/Refresh/Resiliency portfolio of capital investments •Substantiated the Business Management Office within Infrastructure & Operations – focusing on Running IT like a business •Collaborated with key stakeholders to develop the End-to-End IT services with associated costs for consumption based showback model•Cloud cost management including detailed analysis and modeling of AWS cost and usage

Westminster, Co

•Prepared and facilitated “critical path” Infrastructure & Operations meetings•Coordination/orchestration of projects or commitments directly involving the VP and his direct reports •Independent leadership of special executive initiated projects including a monthly operational review across multiple departments, a yearly State of the Operations Review, and an SLA metric with an external customer to measure deployment success criteria•Development of draft communication on behalf of the VP and/or research in support of these •Proactive identification of issues that could impact the successful execution of the VP’s commitments•Support the leadership team’s communications with the VP

Longmont, Colorado

Built a solid business plan partnered with investors, industry experts, the SBA, and Chamber of Commerce. Completed SBA backed small business loanLocated and renovated a large commercial facility to meet the needs of the businessStaffed approximately 20 individuals including a General Manager and SupervisorInstalled and tested Point of Sale software, Point of Sale stations, company website and social mediaCurrently participate as needed in maintaining these functions and at monthly operational reviews.Launched a Family Fun Center in Sept 2014 (only 6 months from the date of inception)

Longmont, Colorado

• Work with management on the formation of a team that would focus on Service Management maturity within the organization which lead to current role• Large focus on maturing problem management by formalizing the process and creating cross functional teams• Established a baseline for operations by trending major incidents and performing quarterly and yearly reviews to ensure the right fix actions are being prioritized appropriately• Lead several large Tiger Team scenarios that focused on specific component and software fixes resulting in improved system availability • Responsible for the proper training, governance, and communication such that the Incident and Problem Management processes are achieving the desired targets• Working on customer experience integration by establishing partnerships throughout multiple organizations in the establishment of service expectations through Operating Level Agreements aligned with external Service Level Agreements• Established process for integrating into the enterprise quarterly planning sessions • Created a weekly and monthly operational review incorporating multiple business segments for improved status and collaboration • Managing smaller IT projects in an as needed capacity per the lack of Project Managers available to assist • Building a Service Management Strategy which includes an 18 month roadmap• Currently serving on the Change Approval Board, Operations Excellence Steering Committee, Women4Women in Leadership, and Service Management Governance committees• Creation of a Service Catalog with emphasis on customer facing critical services• Created and now maintain the IT Service Management Central site that informs the business of all things related to Service Management including metrics, processes, planning events, readouts, etc.

Longmont, Colorado

-Implemented a 24/7 Tier 2 Support team and Incident Management process for the enterprise.-Defined and tested requirements for the implementation of a new ticketing tool-Established processes and procedures for Major Incident handling and communications including those in a secure environment-Effectively managed oncall resources required to successfully support the DigitalGlobe Production System. - Supported anomaly resolution efforts, including necessary communications efforts to those who need to know on an escalation basis.- Reviewed, evaluated and made recommendations for changes to Production System support documentation, processes, policies and procedures. - Tracks and evaluates enterprise performance metrics. Understands and supports customer SLAs. Proposes and executes corrective and preventative actions as required to maintain performance and product quality.- Supported system integration, verification, and acceptance activities.- The Technical Services Operations Center is a 24/7 team, requiring this position to cover shift schedules to ensure necessary coverage at all times. - Fulfilled the Incident Process Manager as outlined by the Incident Management Policy- Personnel Management of the entire team including but not limited to staffing needs, performance management, coaching, career growth and progression, conflict resolution- Created and maintained operational metrics and goals to measure the effectiveness of the teams current performance and identifies continuous improvement areas as needed- Established and sponsored daily operation meetings in which TSOC has direct inputs: Daily Status, Incident Reviews, Problem Analysis- Served as a single POC for all things shift related and meets with off hours shift personnel- Partnered closely with Operations Assurance to validate and improve training needs and tool requirements for the success of the team

Longmont, Colorado

• Primary responsibility for operational oversight, management and communications within DG, and operational support of Direct Access customers on a 24/7 team.• Effective management of ground and space resources through monitoring and review of real-time planning, spacecraft, and production operations; oversight of pre-approved ground system modifications; and initiation and support of anomaly resolution efforts, including necessary communications efforts through an escalation procedure.• Continuously reviewed, evaluated and provided recommendations for changes to enterprise processes, policies and procedures. • Management of the team MOSS site, and other forms of communication necessary to ensure that the status of the enterprise health is always available to the appropriate parties.• Tracked and evaluated enterprise performance metrics. Understands and supports customer SLAs. Proposes and executes corrective and preventative actions as required to maintain performance and product quality.• Supported management of Direct Access customer real-time operational requirements, in coordination with the Mission Control and Collection Planning departments.

Longmont, Colorado

• Primary responsibility for third party applications integrated with Oracle EnterpriseOne ERP package in a globalmanufacturing and distribution environment• Main area of focus is distribution and shipping and the following systems integrated with ERP package: o Wireless data collection, deployed / supported hundreds of users, handheld devices and platform o Enterprise and Quality Management (ECQM) System o Global Transportation Management System• System Administration for I Series, Sun Solaris Ecommerce platform, and PDM solution• Global 24/7 support to hundreds of end users in multiple distribution / manufacturing sites in several language platforms• Actively involved with internally grown applications designed for Order Entry• Managed system upgrades, maintenance and implementations to these systems• Part of a cross functional team designed to implement all sites on same ERP platform• Managed a team for Business Continuity Disaster Recovery project and successfully met the business requirements by restoring all applicable Tier A systems• Third tier IT Service Desk Support• Well versed with ITIL processes / documentation / change management / configuration management• Helped design / manage / maintain Program Management Office within IT department

Fort Collins, Colorado

• All administration duties to Compliance Department including statewide scheduling of field technicians with the use of• GIS technology, creating technical certifications / reports for clients, updating and maintaining database and fieldfiles• Accounting tasks such as invoicing, accounts receivable reconciliation, accounts payable processing• IT management including maintenance of a multi-server environment• Multi-site support to approx. 60 users for PC / software related issues• Implemented new technology for backups and maintained schema• Lead transition to a “paperless” platform throughout all departments including implementation of a SAN.• Managed all IT Purchasing• Caldwell, Veeder-Root, and Statistical Inventory Reconciliation software (specific to petroleum industry)

Master Of Business Administration (M.B.A.)

Bs, Computer Information Systems

Activities and Societies: Pi Beta Phi