As an accomplished and results-driven professional, I possess extensive expertise in sales operations and enablement, known for delivering transformative outcomes through strategic planning, seamless execution, and cross-functional collaboration. With a deep understanding of go-to-market strategies, I specialize in driving business growth by optimizing processes, launching innovative products, and aligning sales initiatives with organizational objectives.My achievements are a testament to my ability to lead impactful initiatives. I spearheaded the Bridgerton Retail Activation, generating 1.7M+ social media impressions, increasing service revenue by over 5%, and achieving $170K in accessory sales. As the manager of the Verizon Forward program, I successfully expanded the Affordable Connectivity Program (ACP) customer base, driving a remarkable 162% surge in application submissions. Additionally, I led efforts that delivered a 41% YoY increase in smartphone gross adds and reduced fallout rates by 15.5%, achieving a 3-year record low in attrition rates.Beyond numbers, I am passionate about empowering teams and fostering organizational success. As a proud Women of Wireless champion and mentor, I guide employees in building networks, refining skills, and advancing careers. My leadership empowers cross-functional teams to exceed expectations, while my ability to create compelling communications, executive-level presentations, and innovative sales tools ensures frontline teams are positioned for success.I am recognized for my ability to harness data-driven insights to simplify complexities, automate workflows, and enhance performance across omni-channel sales platforms. My creative problem-solving skills and critical thinking enable me to navigate fast-paced, complex environments with ease, consistently delivering innovative solutions that elevate business outcomes.Whether driving operational efficiencies, reducing costs, or enhancing customer experiences, I bring passion, precision, and purpose to every challenge. I thrive on delivering tangible, lasting impact by balancing strategic vision with hands-on execution.If you're looking for a dedicated professional with a proven track record of advancing business success through innovative sales operations, let's connect and explore how I can contribute to your organization’s growth.
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Senior Partner ManagerFiservOmaha, Ne, Us
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Senior Manager Merchandising Sales Operations & ReadinessVerizon Jul 2024 - Sep 2024Omaha, Nebraska, United StatesAs a Senior Manager Merchandising Sales Operations & Readiness, I drove excellence in merchandising operations and sales readiness strategies, ensuring seamless execution and maximum efficiency across all sales channels. By crafting and implementing impactful go-to-market plans, I united cross-functional teams to deliver essential tools, training, and resources precisely when needed. My leadership transforms concepts into reality, ensuring flawless execution of high-impact sales initiatives that elevate business success.Key Achievements:☛ Executed merchandising launch readiness across 1,400+ retail locations, unlocking new sales opportunities and delivering measurable market impact.☛ Optimized operational efficiency by resolving 300+ weekly field support requests through Smartsheet, reducing response times and enhancing support effectiveness.☛ Partnered with Retail Design and leadership teams to create immersive in-store experiences for new product launches, significantly increasing customer engagement and driving revenue growth. -
Senior Manager Sales Operations & EnablementVerizon Dec 2023 - Jul 2024Omaha, Nebraska, United StatesDuring this tenure, I led the strategy, design, and execution of high-impact sales plans for the CSO organization, driving exceptional results across weekly, monthly, and quarterly initiatives. By developing tailored action plans and creating compelling content, I empowered frontline sales leaders to exceed their targets. I leveraged real-time data to swiftly adapt strategies, providing field teams and leaders with actionable insights that accelerate performance. Through collaboration with cross-functional stakeholders, I ensured alignment on priorities and deliver results that moved the needle.Key Achievements:☛ Spearheaded the Bridgerton Retail Activation, generating 1.7M+ social media impressions, boosting service revenue by 5%, and driving $170K in accessory sales.☛ Led the Verizon Forward program, capturing Affordable Connectivity Program (ACP) customers and achieving an outstanding 162% increase in application submissions.☛ Orchestrated Go-to-Channel planning and launch readiness for high-impact initiatives, including incentive programs, compensation models, device launches, and national campaigns.☛ Transformed field execution and process optimization, resulting in a $6.3M reduction in promotional fallout, offsetting rising acquisition costs.☛ Created and delivered visually striking, content-rich presentations using G-Suite tools, empowering leadership and field teams with clear, actionable insights.☛ Innovated communication strategies and processes, ensuring continuous alignment and driving success across the sales organization.
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Manager Sales Operations & EnablementVerizon Jun 2023 - Dec 2023Omaha, Nebraska, United StatesI designed and executed high-impact action plans that drove sales performance for frontline teams. By closely analyzing evolving data trends, I quickly converted insights into actionable strategies, enabling field leaders to take decisive actions. I cultivated strong, collaborative relationships with key stakeholders, aligning cross-functional teams on critical business priorities to ensure seamless execution. My tailored approach consistently led to outstanding performance improvements, optimizing both sales outcomes and operational efficiency.Key Achievements:☛ Drove a 41% YoY increase in smartphone gross adds, while reducing the fallout rate by 15.5%, achieving a 3-year record low in attrition.☛ Recognized as a Women of Wireless champion and mentor, empowering teams through internal networking, skill development, and career advancement, driving long-term business success.☛ Spearheaded launch readiness planning for device and accessory promotions, as well as critical test and pilot programs, ensuring seamless execution across all touchpoints.☛ Optimized operations, cutting promo call volume by 230K YoY, significantly enhancing efficiency and reducing overhead.☛ Led promotional tests that outperformed control markets by +7.7 points, generating a 4.7% lift in gross adds and a 72% trade-in rate.☛ Achieved a +14.4% performance improvement over control markets, validating the success of targeted initiatives with no external marketing support.
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Consultant Sales Operations & EnablementVerizon Jun 2022 - Jun 2023Omaha, Nebraska, United StatesAs a Consultant Sales Operations & Enablement, I leveraged data-driven insights to identify key sales performance trends, translating them into strategic initiatives that drove significant productivity gains. By developing and implementing high-impact tools, training, and resources, I empowered and guided sales teams to align with business objectives and maximize effectiveness. I oversaw the end-to-end execution of Omni-Channel home internet initiatives, assuring smooth project management, risk mitigation, and resource optimization. Through compelling presentations and executive-level reporting, I consistently kept stakeholders informed and aligned on key outcomes.Key Achievements:☛ Drove the seamless execution of sales enablement programs, optimizing CRM systems and driving initiatives in territory planning, quota setting, and forecasting, leading to accelerated revenue growth.☛ Led the Verizon Home Internet competitive test offer, generating 3.1K+ gross adds, 218K sales leads, and 42K customer contacts, significantly boosting customer acquisition and market presence.☛ Created and scaled Verizon Home Internet Days, a highly successful local program that enhanced product knowledge and outbound sales skills, which was subsequently expanded nationally across both retail and indirect channels
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Retail Operations Support AnalystVerizon May 2019 - Jun 2022Omaha, Nebraska, United StatesDuring this tenure, I provided critical operational support to a district of retail locations, streamlining merchandising, inventory control, and cash management processes. Moreover, I ensured the seamless operation of POS systems across multiple sites, driving efficiency, optimizing customer satisfaction, and enhancing overall business performance.Key Achievements:☛ Received the "Race to Finish 2020" award for exceptional leadership during the pandemic, nominated by executive leadership for spearheading innovative solutions and achieving outstanding business results amid crisis conditions.☛ Pioneered the formation of the Digital Pillar team, leading the deployment and training of Salesforce for retail operations, which boosted lead management, appointment scheduling, and customer outreach effectiveness.☛ Served as the Territory Super User for Tier 2 POS systems, ensuring rapid issue resolution and enhancing system uptime by facilitating strong communication between frontline teams and HQ/GTS.☛ Led the implementation of touchless retail and remote work solutions during the pandemic, ensuring business continuity and maintaining customer and employee satisfaction despite reduced in-store traffic.
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Retail General ManagerVerizon Jun 2010 - May 2019Merriam, Kansas, United StatesAs a Retail General Manager, I led high-performing sales teams with a relentless focus on accountability for results, recruitment, training, and performance management. Managing a flagship retail location with up to 15 direct reports, I oversaw all aspects of operations, including team quotas, inventory control, cash management, and process optimization. I took full ownership of the business, from recruitment to performance reviews, corrective actions, and terminations. By developing and mentoring future leaders, I built a robust leadership pipeline that fostered a culture of excellence and accountability.Key Achievements:☛ Achieved "Winner’s Circle" recognition in 2017, placing the location in the top 10% nationwide for outstanding performance and operational success.☛ Designed and executed a district leadership development program that successfully transitioned 70% of participants into management roles within 18 months, strengthening the leadership bench and ensuring sustained business growth.☛ Consistently exceeded sales targets, driving operational excellence across inventory management, team performance, and customer satisfaction, while maintaining a positive, high-energy work environment.
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Assistant Retail ManagerVerizon Jun 2007 - Jun 2010Kansas City Metropolitan Area
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Retail Sales And Customer Service RolesVerizon Oct 2003 - May 2007Wichita, Kansas, United States
Allison Koenig Education Details
Frequently Asked Questions about Allison Koenig
What company does Allison Koenig work for?
Allison Koenig works for Fiserv
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Allison Koenig's current role is Senior Partner Manager.
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Allison Koenig attended Strayer University.
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Allison Koenig's colleagues are Suraj Sasikumar, Jonathan Foskett, Michael Lokowich, Alanna Haas, Cody Carlow, Avin Mishra, Prasanth A.
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