Allison Demattia Email & Phone Number

New York, New York, United States

Review current processes and see if they need improvement. If they do, come up with means to do so along with implications.

I maintain and help grow client relationships by ensuring customer satisfaction and issue resolution in regards to orders via various methods of communication.

New York City Metropolitan Area

Carle Place, NY

• Provided private flute, piccolo, saxophone, piano, voice, and digital music instruction to 50-60 students per school year
• Top Ranked Instructor since 2015 with highest client satisfaction, retention, and sales expansion, resulting instore’s position as “top three in country” due to revenue from student lessons
• Customized instruction plans and performance regimens based on students’ goals and communicated progressand concerns to students, students’ parents, and Sam Ash Lesson Coordinator
• Specialized in training students for NYSSMA and All State level competitions; 20% received perfect scores
• Adapted lessons for special needs students (approximately 10% of total clientele) and demonstrated expertise andsensitivity with diverse range of clients

Carle Place, NY

• Position specifically created by senior management to support company’s initiatives and grow instruction program
• Grew music instruction program by 33% over 2-year period and increased retention rate through implementation of trial lesson incentives for new clients
• Audit new and used musical instrument purchases, credit memos, and tax-exempt orders to ensure quality control
• Spearheaded new methodology via Excel to improve quality control and to identify employee reporting errors
• Manage database of 100+ used instrument purchases/week to compare ebay inventory with POS entry system
• Assist GM in coordinating store events, including annual winter recital, sales promotions, and student education, andproof printed programs and publicity packets

Knoxville, Tennessee Area

• Maintained direct client contact and specialized in audio mixing recommendations for global music company dedicated to delivering interactive music services to public sector
• Utilized digital audio workstation technology (Cubase software) to mix songs for karaoke playlists
• Created song and instrumental parts for purchase or sing-along applications

Tampa/St. Petersburg, Florida Area

- Provided technical support for professors and classrooms and managed technical support for various college events, ensuring issues were resolved effectively and providing professional and quality customer service.- Ensured set-up and strike of events was handled thoroughly and according to plan.

- Coordinated and administered general technology-related activities for online international provider of behavioral assessments, coaching, and training services to business professionals and businesses.- Generated online assessments and reports for clients.- Maintained Internet delivery system that created assessment reports.- Resolved client questions.

Demonstrate Apple's revolutionary new iPhone and AT & T's aligned services for the 2007 iPhone product launch. Present iPhone features and services to potential and new customers. Trained on various AT & T and Apple products and servicesReceived bonus for superior performance.

Master Of Science - Ms, Business Administration And Management, General, 3.7

Masters Of Music In Music Technology, Film Scoring, Game Audio

Activities and Societies: Sigma Alpha Iota

Bachelor Of Arts, Music

Activities and Societies: Sigma Alpha Iota Wind Ensemble Jazz Ensemble Anime ClubAnime Club Positions: Student Government Representative.