Allison Demattia Email & Phone Number

New York, New York, United States

Review current processes and see if they need improvement. If they do, come up with means to do so along with implications.

I maintain and help grow client relationships by ensuring customer satisfaction and issue resolution in regards to orders via various methods of communication.

New York City Metropolitan Area

Carle Place, Ny

• Provided private flute, piccolo, saxophone, piano, voice, and digital music instruction to 50-60 students per school year• Top Ranked Instructor since 2015 with highest client satisfaction, retention, and sales expansion, resulting instore’s position as “top three in country” due to revenue from student lessons• Customized instruction plans and performance regimens based on students’ goals and communicated progressand concerns to students, students’ parents, and Sam Ash Lesson Coordinator• Specialized in training students for NYSSMA and All State level competitions; 20% received perfect scores• Adapted lessons for special needs students (approximately 10% of total clientele) and demonstrated expertise andsensitivity with diverse range of clients

Carle Place, Ny

• Position specifically created by senior management to support company’s initiatives and grow instruction program• Grew music instruction program by 33% over 2-year period and increased retention rate through implementation of trial lesson incentives for new clients• Audit new and used musical instrument purchases, credit memos, and tax-exempt orders to ensure quality control• Spearheaded new methodology via Excel to improve quality control and to identify employee reporting errors• Manage database of 100+ used instrument purchases/week to compare ebay inventory with POS entry system• Assist GM in coordinating store events, including annual winter recital, sales promotions, and student education, andproof printed programs and publicity packets• Liaise between music students and sales department for instrument recommendations and upgrades• Reconcile commission reports with distribution of employee payments in adherence with company protocol

Knoxville, Tennessee Area

• Maintained direct client contact and specialized in audio mixing recommendations for global music company dedicated to delivering interactive music services to public sector• Utilized digital audio workstation technology (Cubase software) to mix songs for karaoke playlists• Created song and instrumental parts for purchase or sing-along applications

Tampa/St. Petersburg, Florida Area

- Provided technical support for professors and classrooms and managed technical support for various college events, ensuring issues were resolved effectively and providing professional and quality customer service.- Ensured set-up and strike of events was handled thoroughly and according to plan.

- Coordinated and administered general technology-related activities for online international provider of behavioral assessments, coaching, and training services to business professionals and businesses.- Generated online assessments and reports for clients.- Maintained Internet delivery system that created assessment reports.- Resolved client questions and addressed requests for delivery of company products and services.

Demonstrate Apple's revolutionary new iPhone and AT & T's aligned services for the 2007 iPhone product launch. Present iPhone features and services to potential and new customers. Trained on various AT & T and Apple products and servicesReceived bonus for superior performance.

Master Of Science - Ms, Business Administration And Management, General, 3.7

Masters Of Music In Music Technology, Film Scoring, Game Audio

Activities and Societies: Sigma Alpha Iota

Bachelor Of Arts, Music

Activities and Societies: Sigma Alpha Iota Wind Ensemble Jazz Ensemble Anime ClubAnime Club Positions: Student Government Representative.