•Providing excellent client care and customer service.•Answeing and screening high volume of inbound phone calls.•Managing appointments (scheduling, moving, and canceling appointments). •Managing multiple responsibilities while always keeping the clients a priority and assisting with office duties and projects.

•Assisting with retention through chat and email which resulted in 20% prevention of plan cancellations and or seat downgrade requests. • Assisted with two successful retention pilots. • interviewed and onboarded our sourced team to ensure a seamless transition. • Review and clean weekly data from Zendesk to ensure SLA are met.• Experience with Salesforce, Drift, and Zendesk platforms.

• Delivered exceptional customer service through meaningful interactions, elevating the overall customer experience.• Ensured top-tier service for subscription customers by rescheduling and or up selling orders.• Managed wholesale account invoicing for replenishment orders/ samples, visual merchandise units•Compiled monthly KPI and annual OKRs reports and conducted thorough data analysis to ensure SLA were met.• Revitalized product packaging, which was integrated across all packaging and products for cross-function selling. • Led a dedicated support team of three, providing comprehensive training and effective management.

• Top sales in the region for natural/clean beauty over a span of two years, concurrently excelling in goals. • Oversaw brand marketing and visual merchandising timelines for designated brands and events.