Allison Schultz Email & Phone Number

San Diego, CA, US

• Providing excellent client care and customer service.
• Answeing and screening high volume of inbound phone calls.
• Managing appointments (scheduling, moving, and canceling appointments).
• Managing multiple responsibilities while always keeping the clients a priority and assisting with office duties and projects.

San Francisco Bay Area

• Assisting with retention through chat and email which resulted in 20% prevention of plan cancellations and or seat downgrade requests.
• Assisted with two successful retention pilots.
• interviewed and onboarded our sourced team to ensure a seamless transition.
• Review and clean weekly data from Zendesk to ensure SLA are met.
• Experience with Salesforce, Drift, and Zendesk platforms.

San Francisco, California, United States

San Francisco Bay Area

• Delivered exceptional customer service through meaningful interactions, elevating the overall customer experience.
• Ensured top-tier service for subscription customers by rescheduling and or up selling orders.
• Managed wholesale account invoicing for replenishment orders/ samples, visual merchandise units
• Compiled monthly KPI and annual OKRs reports and conducted thorough data analysis to ensure SLA were met.
• Revitalized product packaging, which was integrated across all packaging and products for cross-function selling.
• Led a dedicated support team of three, providing comprehensive training and effective management.

San Francisco, California, United States

San Francisco Bay Area

• Top sales in the region for natural/clean beauty over a span of two years, concurrently excelling in goals.
• Oversaw brand marketing and visual merchandising timelines for designated brands and events.