Allison Smith Email & Phone Number

Cleveland, Oh, Us

Charlotte, Nc, Us

Brook Park, Ohio, Us

Charlotte, Nc, Us

• Built and managed a team of 15+ employees with a focus on servant leadership• Wrote scripts, email templates, and marketing content that was implemented at over 20 of the Hendrick Luxury dealerships including BMW, Lexus, Mercedes, Land Rover, and Audi in several market areas across the country• Helped those luxury dealership meet and exceed monthly sales goals with internet closing rates as high as 20+%• Trained sales managers and sales people on CRM processes and phone skills and audited those skills and processes to achieve operational excellence• Coordinated with internal and external teams and developed marketing and sales strategies

Charlotte, Nc, Us

Managed the pilot program launched in 2017. Hendrick Automotive Group partnered with Nationwide to offer customers pre-approval and incentives. I managed the day to day of the Hendrick/Nationwide Concierge team as they promoted Nationwide as a financial institution and assist customers in the car-buying process.

Charlotte, Nc, Us

• Directed and steered positive relationships with key clients to boost revenue and profits for the organization• Aided business development efforts by contacting existing clients about special programs and incentives• Assisted sales team and management in finding new business opportunities by contacting potential customers • Answered telephone and email inquiries on products, services, and resolved problems of clients• Coordinated with internal and external teams and developed marketing and sales strategies

Charlotte, Nc, Us

• Led recruitment efforts for The Chronicle, doubling the writing staff in less than a year• Supported students throughout writing and production of student newspaper• Updated content for The Chronicle social media pages and website www.queenschronicle.com • Maintained finances for The Chronicle

• Worked existing files and created new and active leads in designated markets• Assisted clients with their events, including providing brochures and local maps, tour counseling, assistance in program planning, arrangement of interviews, press release distribution and press conferences, assistance in selecting entertainment and arrangement for transportation of VIPs• Created the Digital Concierge, digitalizing current services and providing new services to assist clients in promoting and growing attendance and outreach to their members, nominated for a 2012 OACVB Middy Award• Managed social media campaigns and contests and assessed those strategies to determine rate of return • Calculated, tracked and provided reports for all Destination Sales Team bookings• Prepared Request for Proposal booklet and bid information for distribution • Developed public relations in the industry via volunteering for special events• Worked with area attractions and hotels to establish and continue a conducive working relationship

• Provided service to hundreds of customers per day during peak season as a sales associate and cashier• Assisted with general office duties and management including customer service, signage design and filing• Handled the stress of lines, and hundreds of customers during the busy season of July 4th

• Managed three successful Social Media strategies and campaigns• Assisted the Director of Marketing in the creation of signage, distribution of mass mailings, writing of newsletter articles, and composing content and updating www.visitakron-summit.org • Composed and e-mailed Request for Proposals to the Summit County Hotels for the ASCVB Sales Staff • Wrote and distributed one weekly Summit County Itinerary and one Bi-Weekly Summit County Itinerary • Supervised and trained front office support staff• Performed routine secretarial duties

• Distributed Visitor Packets by request. Sent out over 100 packets a month.• Typed labor charges for the Assistant Director of Food Service to be approved by the Director of Food Service and the Chief Operating Officer. • Performed routine secretarial duties

Akron, Oh, Us

• Maintained the calendar of events and updated the real estate listings for the Downtown Akron Partnership website as well as aided in the redesign of both downtownakron.com and firstnightakron.com• Assisted in planning for the events First Night Akron 2009, First Night Akron 2010 and the 2nd and 3rd Annual Green & Clean Days• Wrote and edited press releases and features; this included conducting interviews and writing resident profile pieces for the ‘Living Downtown’ section of the website• Led several projects for First Night 2010 including the community outreach program, food guide, promotional events in surrounding communities, sending of gift certificates to local charity auctions and the writing of articles for the event guide• Represented DAP at local conventions and events

Master Of Arts (M.A.), Communication, General

Bachelor Of Arts, Public Relations

Graduated With Honors, College Prep