As the Director of Revenue Operations, I lead the transition of our lead generation systems to Salesforce Pardot, optimizing hand-off of leads between the marketing, sales, customer success, and program support teams.I coordinate across departments to optimize use of our tech stack using Zapier, RollWorks, Salesforce Pardot/Account Engagement, MixMax, Asana, and various AI tools to enhance lead generation, improve workflow efficiency, and enable GTM teams.In this role, I also create and maintain dashboards and revenue reporting systems in Salesforce and Google LookerStudio for sales, marketing, and customer success teams. I collaborate closely with program and product teams to equip sales and partnership managers with the necessary tools for effective product solution implementation and support.

As a Recruitment & Enrollment Operations Manager, I managed the back- and front-end systems that helped educators to learn about and enroll in our Virtual Mentorship Program. This includes drafting and planning all recruitment communications from the marketing and partner-facing teams, creating Salesforce dashboards and Google LookerStudio dashboards for progress monitoring toward recruitment goals, reviewing 4,000+ incoming applications and interest forms to maintain data cleanliness, ensuring our partners' progress monitoring tools were live-updating, and more. Using AI and no-code tools like Zapier, I streamlined processes our sales, marketing, and partner-facing teams use for lead generation, pipeline management, and customer support. In this role, I was also responsible for automating our marketing communications for educators in areas with a scholarship or district partnership. Using tools like Camaign Monitor and Salesforce, I updated our email lists weekly, designed email content, crafted user email journeys, and led cycles of continuous improvement based on email data.

Modern Classrooms Project is a nonprofit organization that empowers educators through our blended, self-paced, mastery-based instructional model. As a teacher recruitment manager, I worked to share our Virtual Mentorship Program with educators and support them through the enrollment process. I wrote email language and created materials for our district and scholarship region partners to use in recruiting educators, updated and maintained our registration forms, met with teacher-facing organizations to share our opportunities locally, hosted information sessions, and supported several partners through their teacher recruitment and enrollment.I was also able to transition our recruitment data infrastructure from many places into one, single source of all applications. From there, I partnered with our Salesforce integration lead to bring our recruitment data into Salesforce and helped with designing the objects and flows in Salesforce that would make educators' and our partners' experiences with recruitment even stronger.

As a Recruitment Manager, I led full-cycle recruitment efforts to hire 30-50 teachers and school staff per cycle across six schools. I managed a Recruitment Associate in implementing sourcing strategies and recruitment events, resulting in a 50% conversion rate from prospect to application.I coached hiring managers and regional academic leaders on equitable, efficient, and effective hiring and onboarding practices, contributing to an increase in employee retention from 85% to 92% in two recruitment cycles. My efforts also led to significant improvements in diversity hiring, increasing hires of teachers of color from 68% to 96% and male teachers from 7% to 36% in new hire cohorts.In this role, I designed and implemented an internal employee application and transfer process to boost retention across a 20-school network. I developed team-wide cultivation tools, strategies, and key performance indicators, sourcing more than 1800 teaching and non-instructional prospects annually.I also led a team-wide transition from Salesforce to SmartRecruiters Applicant Tracking Systems, served on a committee awarding $60,000 in grant funding for employee-driven investments, and was selected as a peer leader to advise primary grades recruitment managers on achieving hiring and sourcing goals.

I help to ensure KIPP DC's elementary schools have an incredibly strong, diverse, and committed group of educators.

At KIPP Jacksonville, we aim to prepare our students with the knowledge, skills, habits and character to make it to and through college and to pursue a choice-filled life. With a longer school day, high expectations for every student, and the commitment of parents and teachers to work together, our students can achieve at the highest levels.As Talent Associate, I supported our staff and schools through teacher recruitment, human resources management, and marketing through social media and designing branded materials. I owned the process for recruiting first-year educators for our Baker Teaching Fellowship, working to bring quality, mission-aligned aspiring teachers to educate our scholars in kindergarten and first grade. Other responsibilities in my role included:- Increasing referrals from current staff members for all positions, resulting in 49% of certified hires being generated from staff referrals- Building relationships with top prospects and tracking outreach through cultivation records in Salesforce- Creating and executing a university partner tiered outreach plan, increasing touch points at top-tiered universities for new teacher prospects- Leading candidates through the application and interview process with consistent communication- Assisting school leaders by creating values-based tools for evaluating candidates and assessing candidates based on key criteria for each school's needs- Increasing the diversity of candidates for all roles in background, race, experience, and other key demographics- Developing social media campaigns and advertisements for all open and future positions- Attending 15+ university events per year to increase KIPP's brand awareness, build relationships with career center contacts, and attract mission-aligned prospects for the Baker Teaching Fellowship

As Impact Manager at City Year Jacksonville, I managed a group of 18- to 24-year old AmeriCorps Members as they mentored and tutored students at risk of dropping out of school. While at City Year, I:- Managed 6 - 9 AmeriCorps Members using goal-setting and progress monitoring tools, performance management plans, feedback, and targeted coaching and support for interventions in attendance, behavior, literacy, and math- Coached AmeriCorps members to see 48% of literacy students see a year or more’s growth in reading (2015), 60% of literacy students on track to grow one or more years in reading (2016), and 50% move on track in attendance- Served on school leadership team and partnered with district personnel, school administration, academic coaches, and teachers, with 100% agreeing or strongly agreeing that City Year made an impact in their classrooms.- Designed and led professional development for 100+ AmeriCorps members including literacy, math, diversity, partnership development, teaching strategies, communication strategies, feedback models, and goal organization- Designed progress monitoring systems and tools for AmeriCorps Members to address gaps in academic interventions- Conducted interviews for potential AmeriCorps members, evaluated candidates using a value-oriented rubric, and attended recruitment fairs as a representative of City Year- Directed AmeriCorps members in implementing more than 20 events in two years at Jean Ribault High School

Teach for America is an organization that aims to close the achievement gap by sending young professionals to low-income communities to teach for a minimum of two years. The organization fights against educational inequity across the country.Teach for America came to the state of Alabama in 2010 and is growing rapidly in order to reach more areas of the state. I served for three years as a high school science teacher in Tuscaloosa, Ala., at Paul W. Bryant High School. In addition to developing students' content knowledge in anatomy, biology, and physical sciences, I also focused on developing students' reading skills and providing ACT science prep for sophomores, juniors, and seniors. Students' average ACT science scores increased by eight points, and the students in my class reading on grade level in science increased by 40 percent in one year. I supported whole-school initiatives as co-sponsor for the Student Government Association (2011-2012), prom sponsor (2012-2014), National Honor Society sponsor (2013-2014), and Freshman Academy Director (2013-2014).

The LessThanUThink campaign is a student-led communications campaign funded by a $75,000 grant from The Century Council and piloted at The University of Alabama. The campaign addresses the national problem of binge drinking by associating over consumption of alcohol with negative social consequences. As student coordinator for the campaign, I led a group of 15 advertising and public relations students that covered media relations, social media, events, media placement and design. My main duties included maintaining client communication, creating contracts, working with UA on the bidding process for promotional items, working with vendors and making sure each team follows the communications plan and upholds the integrity of the campaign. I also served as the campaign's web designer and created the website www.lessthanuthink.org.(Website has since been altered for multiple implementations of campaign.)After its 2010 pilot, LessThanUThink was featured in PRWeek and won a combined 26 professional-level awards from PRCA, PRSA, AAF, and SPRF, including a Silver Anvil Award of Excellence from PRSA. Since its implementation in 2010, The Century Council invested another $100,000 into the project at The University of Alabama, Shaquille Oneal filmed a campaign PSA that was aired during the BCS National Championship Game, and the campaign has been implemented at several other colleges and universities nation-wide.

The Capstone Agency is a student-run public relations firm at The University of Alabama. The Agency serves clients on campus, within the Tuscaloosa community, across the state of Alabama and throughout the nation. As director of the Agency, I found clients for our student teams, taught student teams how to create campaigns for the clients, helped student staff members learn to translate Agency work into their resumes and portfolios and promoted the agency to potential clients and students within the Advertising and Public Relations department. As director, I served on the board of UA's chapter of the Public Relations Student Society of America (PRSSA).

Platform Magazine is an online Public Relations publication based at the University of Alabama and charged by The Betsy Plank Center for Leadership in Public Relations. Students are competitively selected for a spot in the class, and ten editors made the Spring 2010 class. Platform uploads articles four times each semester and updates the Platform blog 2-3 times each week. The magazine aims to bring together students, professors and professionals to learn and discuss issues facing the public relations industry today.I served on the writing team for Platform's Spring 2010 class. My team was responsible for proofing articles and blogs, creating topics lists for editors to use, managing the content of the magazine's social media sites and writing press releases or other materials needed by the marketing team.In Fall 2010, I served as a Senior Editor, monitoring the magazine's transition from its current site to a new, more user-friendly site. I guided the Fall 2010 staff in creating a quality publication, offering leadership in writing, editing, generating topic ideas and in using and managing social media.

Randall-Reilly Publishing is a Tuscaloosa,Alabama,-based publishing company that serves the construction, trucking and landscaping industries. I work in the construction division as an editorial intern for Equipment World Magazine. My responsibilities include writing and updating articles on the magazine's website, writing articles for the magazine and helping with larger projects.

Assisted students in finding textbooks and materialsResponsible for registers on UA Quad for home gamesDirected customers to in-store merchandise

Suggested purchasing decisions for guestsFacilitated a fun and exciting atmosphere for guestsMaintained an organized and clean area for merchandiseContributed to proper maintenance of stocking, shipping, and inventory