Vice President Operations
Birmingham, Alabama, United States
• Operational Policies & Procedures - created, implemented and managed for every area of the business• Partner Offices - Onboard and trained ten partner offices into our systems and was continued liaison with them• Designed office spaces from construction through interior décor phases to aligned with company branding as well as specific market needs• Human Resources - solved issues including hiring & on-boarding processes, termination, and overall staff morale• Marketing and Branding – Oversaw Director of Marketing on website, promo items, advertisements, printed materials, signage, and PR coverage• Compliance – completed 7 Pillar ALTA Best Practices Certification in 2016 & 2018. Executed new policies and procedures as compliance standards evolved• IT – Resolved all basic technology needs as Admin in Window, Mac, Office 365, Outlook, etc… for staff and partner offices, solved software issues with multiple industry specific platforms and lobbied providers for global software changes to benefit our end users; purchased hardware; organized, structured and installed new phone system (50+ phones) • Learned/self-taught to be a Transaction Closer for Investment group cash closing deals