In this role, I provide real time support to customers by responding promptly to enquiries on products on the marketplace platform as well as enquiries on the escrow service. I manage both inbound and outbound calls and emails. I assist with onboarding of new merchants and their products on the marketplace platform and reviewed existing features on the website by grooming to optimize user-friendly experience. Using the ticketing system, I respond to chats and emails to product enquiries, resolve challenges, provide support on website and assist users to have a great experience with using the product and/or service of the organizationI perform User Acceptance Testing (UAT) on already deployed features and new products where necessary by working closely with frontend and backend developers. I make contributions on features that are important to improving customers satisfaction on services based on my interaction with customers.I contact customers to update them about the company’s products, services or solutions and maintain records of day-to-day calls and sales activities. I prepare and send out monthly newsletter to registered users on the platform informing them of newly deployed features and promo launched on the website. I assist the Sales/Marketing department by effectively collaborating in planning and implementing effective marketing strategies.

•Communicated with customers to verify information, updated order details on Order tracking sheets(Google Doc)•Carried out Order processing, created shipping and invoicing documents with accurate customer, destination and product information to meet Logistics standards•Utilised Backend software and G-Suite to keep track of client information and orders, updated accounts and monitored shipments to obtain and relay real-time information.•Handled company’s social media and online source •Increased customer satisfaction by resolving product details, delivery and refund issues•Developed Order Processing Template (Process Flow) for order processing operation and customer management •Resolved customer related problems, improved order processing operations and provided exceptional client support.•Led Cataloging team providing prompt delivery in product creation and management for sales and campaigns •Participated in meetings to discuss content creation for the company website launch, created content for Footer on the company website on Payment on Delivery( PoD) as a payment option for customers•Handled phone calls and emails to address customer inquiries, concerns and provided exceptional client support.•Contributed to team results in fast-paced working by conducting training for team members and new staffs (Corps members) on order processing and customer satisfaction duties as well as product cataloging and content creation.

•Engaged in online Product sourcing and inventory management, receiving new shipments, product sorting and monitored product sales progress•Investigated qualitative and quantitative discrepancies between goods procured and shipment received•Prepared and compiled purchase requisition for retail orders•Identified products that are marketable and worthy of purchase from vendors•Ensured proper and accurate Invoice Management •Planned and Coordinated Photoshoot session for procured goods•Handled Data Management for the procurement unit, maintained all records of purchased goods- costs, deliveries and Inventories•Carried out Inventory Management, Pricing and Quality Control•Catalogued newly procured products on the backend•Worked on projects aimed at driving sales such as Anniversary sales, DJ Cuppy Gelato Merchandise online and offline sales, by procuring and cataloguing products, managing stocks and pricing •Ensured that factors such as quality, service, risk and cost as it relates to the company’s culture on excellence are maintained on every purchase

•Key member of PayPorte Vendor management process flow development team•Evaluated prospective vendors before on-boarding and enabling their accounts•Successfully managed the on-boarding of over 1000 vendors’ products and personally oversaw the activities of over 400 sellers by monitoring and evaluating product activities to give a seamless business-client relationship•Sold over 1000 unique products driven through liaising with the Marketing team on the products’ unique selling point and the most effective way to market the products. •Actively participated with the Black Friday team that helped manage sales during the period that attracted over 50,000 buyers both online and offline.•Involved in organizing Meet and Greet sessions with vendors to discuss their performance, mode of operation, challenges experienced and to developed policies for better services•Ensured timely delivery of orders by third party vendors•Conducted periodic market analysis on other market players to get the best purchasing deals from vendors•Frequently updated data on vendors’ products and prices•Maintained and updated vendors’ database- soft copies•Consistently driven to achieve and surpass targets against all internal or external standards of excellence•Continuously dedicated to improve work in my department – vendor management, order processing and logistics unit•Effectively monitored activities of order processing unit for prompt sending of approved orders to customers and followed up with logistics unit for delivery status updates