• Successfully orchestrated Per Diem staff (CNA, LPN, RN, STNA) for over 150 healthcare facilities.• Developed and nurtured strong relationships with client administrators, staffing coordinators/management, and nursing staff, ensuring excellent communication and client satisfaction.• Coordinated accurate and timely staff payments in accordance with company guidelines, while diligently verifying time cards to prevent shift fraud.• Implemented effective recruiting strategies resulting in the successful onboarding of highly qualified licensed staff.• Streamlined and improved the onboarding process for new staff, enhancing their transition and reducing training time.• Demonstrated strong negotiation skills by securing competitive hourly pay rates and bonuses for shifts with special requirements, optimizing staff retention and satisfaction.• Played a key role in program development by actively contributing to the introduction of new products and/or services, ensuring alignment with organizational goals and client needs

Responsibilities Performed in-depth analyses, leading to a 30% reduction in issue resolution time by consistently selecting the most suitable alternatives to addressrequirements.• Facilitated productive collaboration between support and development teams, proactively addressing challenges and escalating issues whennecessary to ensure prompt resolution and heightened customer satisfaction.• Facilitated cross-team collaboration, leading to a 25% reduction in issue escalation time and a 15% improvement in customer satisfaction throughthe prompt resolution of challenges.

Responsibilities Provided strong supervision and leadership to a team of 25+ employees, ensuring adherence to company regulations and e ciently delegating dailyassignments.• Successfully recruited, mentored, and developed customer service agents, fostering an environment that promotes growth, excellence, andempowerment.• Demonstrated a proactive approach in identifying, evaluating, and prioritizing end-user issues, ensuring timely and e ective resolution of inquiries.

Worked with cross functional teams to create design themes, floor layouts, and plansDeveloped key relationships with regional managers to ensure communication is effective between all functions.Researched current and future design trends

Analyzed business insight to track KPI's (conversion,ADS,UPT) to positively impact business.Pro-actively participated in weekly team meetings and contributed to brainstorming and idea generation.

-Coach and develop new and existing associates to great costumer services and ensure that quality performance and excellent selling behaviors are followed.-Open/Closing operations of the store.-Loss Prevention-Receive and process shipments.-Help scout new talent.-Responsible for meeting and exceeding KPIs set forth for the store. -Do all visual presentation for the store.-Creating standards and making sure the store was at its highest performance at all times. -Inventory preparation and execution

-Completed store opening and closing procedures.-Improved customer service by projecting friendly and knowledgeable attitude.-Trained, coached and mentor staff to ensure smooth adoption of new program.-Worked extra shifts during busy periods to maintain service.-Earned numerous recognition's for exceptional customer service.-Resolved customer concerns promptly to maintain satisfaction.-Assisted in scheduling of 10-14 employees.