Andrea Lloyd Email & Phone Number

Toronto, Ontario, Canada

•Assess potential client needs through exploratory conversation before determining if scope of work can be accomplished. •Drafts and implements company policies and procedures through the creation of an Employee Handbook, providing regular updates and communication to members of the team. •Created and distributes new employee hiring package; point of contact when clarification is needed. •Schedules and coordinates logistics for client walk-throughs and projects from start to finish.Prepares, issues, and receives client contracts, invoices, and documents relevant to the project. •Maintains and updates accounting records through posting transactions, accounts payable, accounts receivable and payroll.

Mississauga, On

•Handled and documented prospective client inquiries regarding request for care and service. •Effectively collaborated and communicated with all levels of the Bayshore team to assess and provide the appropriate level of care. •Communicated with empathy to understand and meet the complex healthcare needs of a diverse population of client’s; many of whom are resistant to care. •Built and maintained relationships with client’s through active listening, problem solving and providing recommendations to ensure they received a strong value proposition from Bayshore.•Created, reviewed and edited schedules as necessary for over 150 caregivers to ensure client’s healthcare needs are met and line up with skills and abilities of field staff.

Toronto, On

•Supervised a team of 125 social enterprise employees, volunteers and programparticipants. •Designed and facilitated workshops involving food skills, food safety, social engagement, customer service interface skills, employment and life skills with the Trans community, LGBTQ refugees, and people facing homelessness•Developed work plans specific to my department in order to contribute to the organization’s overarching strategic priorities and goals, as well as the budgeting process. •Led drop-in programs, provided training, support and resources to program participants to assist with basic needs and quality of life. •Developed successful crisis intervention, conflict resolution and de-escalation skills among clients, volunteers and members of the public, many of whom had complex mental health and addictions issues.

Toronto, On

•Designed and taught a culinary focused curriculum specifically for students with multiple barriers to learning and employment. •Provided students with resources to aid them in their employment search such as accessing relevant job boards, providing references and developing interviewing skills. •Prepared student progress reports and evaluations in order to provide valuable feedback to course participants.